Jack L was on time, ready to roll into fixing our fridge for good. Replaced a few parts and removed some stupid cardboard from the bottom of the fridge.....what a goofy design. Now I can take a nap without getting woke up by that very noisy rattling. If you need work done..........call for Jack L !
Overall Experience
Tami Hawkes
03/12/2024
I loved the great communication via text and tracking the repair person! Service was quick and professional!
Overall Experience
jeanette brown
03/12/2024
I would like to thank Jose Vasquez for fixing my dryer. He was very nice and have great customer service skills. He explained and showed me everything he was doing to fix my dryer. He even asked for a broom to clean all of the lint that was inside of my dryer. Jose was very knowledgeable on how to fix a dryer. If my dryer ever breaks down again, i will ask the customer service rep to schedule Jose to come fix it. Once again sending a big thank you to Jose Vasquez!
Overall Experience
Saprina Hampton
03/12/2024
Extremely dishonest company. Two technicians came to my home 2 to address a microwave issue (sparking). Both told me to not use the microwave because the electrical archs that were in the microwave due to the sparking could potentially cause future sparking. They did not provide a reason as to why the sparking was happening. Meanwhile, in their notes from the appoitments they stated that nothing was wrong with the microwave. Well if nothing was wrong with the microwave why would they tell me not to use the microwave? I requested the notes from those visits and they never provided or sent me anything. Now I see why, what they stated during the visit was different from what was reported in their notes. I guess this company is more concerned about getting paid as a subcontractor to Whirpool than really addressing/fixing appliance issues. Sadly, we live in a world where companies are about getting over on you than providing excellent customer service!!!
Overall Experience
Kim Tanis
03/10/2024
Again top repair and professionalism from VIA and the repairman Fred. Highly recommend them both.