Steven Glucksberg
11/27/2024
Perfect service !
Overall Experience
Dwayne Shank
11/26/2024
After a failure of a newly purchased Maytag Washer that stopped working after 6 months - I was provided under warranty a service call with VIA Appliance. I was impressed with the person that I had to deal with on the phone. (Sharita). She "calmed" me down, scheduled my appointment, followed up with me via e-mail and made the "bad" experience alot smoother. The day of my service call, I was given a three-hour window. The Technician (EZRA M) arrived 10 minutes early and out of courtesy was waiting until the provided time I was given to come in. He was very courteous, professional and knowledgeable. The Maytag washer was repaired, tested, and in working order when he left. Kudo's to the VIA Team. I was impressed. Dwayne - Stephens City, VA.
Overall Experience
Becky Shealy
11/24/2024
My technician was great. He assessed the issue quickly and ordered the part to repair my dishwasher on the spot.
Overall Experience

About Your Appointment

APPLIANCE REPAIR COST

Our service call and diagnosis fee is a minimum of $139.
Washington DC Service is a minimum of $175.

This includes the trip to the home and a complete diagnosis of your unit regardless of time.
Parts and labor are extra. Labor is calculated using a national flat rate labor guide.

DAY OF APPOINTMENT

We call & email the day before with a 2-3 hour time window.
The technician will also call when en route to the home.
All confirmation emails include a link to track the technician the day of.

Warranty

Customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

Service call and labor have a 30 day warranty so long as the integrity of the repair was maintained.
All parts ordered through VIA have a 1 year manufacturer backed warranty.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.