About Your Appointment


Our service call and diagnosis fee is a minimum of $139.
Washington DC Service is a minimum of $175.

This includes the trip to the home and a complete diagnosis of your unit regardless of time.
Parts and labor are extra. Labor is calculated using a national flat rate labor guide.


We call & email the day before with a 2-3 hour time window.
The technician will also call when en route to the home.
All confirmation emails include a link to track the technician the day of.


Customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

Service call and labor have a 30 day warranty so long as the integrity of the repair was maintained.
All parts ordered through VIA have a 1 year manufacturer backed warranty.

Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.