Cx complaint is that the unit stopped at the rinse cycle and then they were unable to get the unit to start another cycle. upon arrival I found an F2E1. I then ran the diag test and found that it was able to complete the diag test. I then started a normal cycle and found that the unit was able to start the cycle and began filling. I entered diag again and found that the F2E1 error is persisting. I am ordering the encoder and HMI. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11626075 (Encoder) and 1 W11626077 (HMI)

Per previous tech I was able to access and rpelace the console. I then ran the diag test and found that the unit is functioning as intended. Job complete

"CX complai t is that the unti is not opperating correctly. I found that the unit had a F2E1 error code. I cleared the code and ran a auto test. i fou d a knocking sound coming from under the unit. I fround that the rotor cover was looses as well as the agitator. I was able to tightly secure both the agitator and the rotor cover. I am ordering 1 console control (W11162441) Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11162441 (Console caontrol)"

"CX complaint is that the inside of the door is puncured / dented in several spot. I also found that the lower left side bin is not opening smoothly. I am ordering 1 RC Door (LW10668765) , 1 LH TracK (W11025586), Center track (W11652044), and 1 bin (W10860122). Unit is with in the 1st 30 days of ownership. I have informed CX that the door will take 6-8 weekds for direct ship to the home. CX will inspect door on arrivel and call into office to set a return date.; ordrng 1 LW10668765 (RC door) and 1 W11025586 (track) and 1 W10860122 (bin) and 1 W11652044 (track)"

CX complai t is that the unit is not popping all the kernels in the bag (Please see SDQP's ). I was able to add time to pop more of the kernels . UNit is opperating as designed. Advised CX to pop popcorn for no less then 3:30 min per bag. Install and Instruct has been fulfilled.