cx complaint that unit is not stopped spinning after around 17 mins will keep slwoly spinning and not advsnce in time ort through out to complete the cycle .. when arrived i checked the system info the correct model and serial number are in the system and reclaoibrated the unit and then ran test durning those test stopped. and functioning correcrtly. call TL spoke to austin hookup to wifi then use app to update the software. through mobile app .. also instructed to; saved tckt

"Per the previouse tech, I was able ot access and replace all parts. I tehn recalibrated the unit and then a auto test. I found the unit to be opperating as designed. Unit test good."

I was able to access and replace suspenion rods and the tub ring. I tehn ran a manuel high speed spin and a auto test. I found the unit to be opperating as designed. Unit test good.

"I attempted to replace the tub ring and found that the front right suppension rod is bent and the bushing is damaged. I fou d that CX is washing a large fleece blanket witch caused the rear of the tub rint to become stuck under the lip od the rear sheet metel. I am ordeirgn 1 set of supension rods (W112178717). Once the parts are avalible , please have someone form the office call to set a return date.; ordrng 1 W112178717 (suspension rods)"

cx complaint that unit is not goingthrough cycle and foudn the unit to have a bad bad clog in the cold valve i wa able to remove valve and hose.. and also cleaned and reinserted and now full water psi and operations. i trested claibrated no issues and checks good.