Cx complaint unit not working. Cx stated they attempted a load but unit stopped and wouldnt drain the water out. Was able to access unit and found had water inside. Plugged in and drain pump started humming. Entered diag and found F9E1 error and then drain stopped humming and started draining water out. Ran a rinse and spin and unit went through no issues. Found resistance within spec but due to this happening twice ordering pump to be replaced. Once in and approved office will need to set return with cx.; ordrng 1 W11396717 (drain pump)

CX complains unit is running off balance. CX ststes other company serviced unit last week and replaced suspension and didn't fix the issue. Unit shows f0e5 and f0e3 errors. ran unit through diagnostic test unit was making a slight grinding noise when it was running through spin cycle. Lifted unit and inspected under unit and found gearcase had failed and will need replaced as well as components that got oil on them. Office to reach out to cx when all parts approved and are recieved.; ordering 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11550891 (agitator) and 1 W11551646 (spanner nut) and 1 W10752187 (wash plate screw)