"Inspected the unit. Found that the cx is saying that the Washer is making a clunk noise while in use. Ran Service Diagnostics on the unit. Error Codes are F0E5 = Off Balance Load. Checked the suspension to the Basket. Suspension is good. F0E7 = Clothes was washed on the Clean Washer Cycle. ( Advised to the cx doesn't try to Wash clothes on this cycle. ) Started a Service Diagnostics Cycle. Loud clunking noise. Checked under the unit. Gearcase oil is everywhere. Unit will need a Motor, Gearcase, Capacitor, Belt, Washplate, Actuator & Splutch. ; ordrng 1 W11449840 (Whirlpool Washer Transmission Gearcase) and 1 W11283592 (Whirlpool Washer Drive Motor) and 1 WPW10006384 (Whirlpool Washer Drive Belt) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11481722 (Whirlpool Washer Shift Actuator) and 1 W10752283 (Whirlpool Washer Washplate)"

Replacved bin and IM unit is working properly.

"CX Complaint is the unit is frosting in FC, Inspected unit and found the FC rails not closing properly causing door not to seal. Ordering rails; ordrng 2 WP13055901 (rails)s"

CX Concern the unit making noise.. the motor is making a strainning noise .. replaced motor and tetsed unit .. no leaks/ no errors .. the installers never installed the insulation on the unit .. all of insulation is gone .. Unit is now working as designed .. Job complete

Update MS & POP. CX complaint FRIDGE FC door not closing & frost inside. Found rails gummed up with frozen lube. Wiped off lube & leaned unit back. Found FC LED not working & FC door rust. Heated switch & blew out water . LED is now working. FC door rust > JJ; ordrng 1 13109217SQ (FC door SS)