Cx complainy of unit not poducing ice or water. Did confirm inlet not plugged in. Reseated connector and unit is now as designed.

"Installed control but unit wouldnt do anything. Control is defective, ordering new one for return.; ordrng 1 W11629915 (Acu)"

"Cx complaint of unit not operating. Did confirm and found units red wire loose in connector for the motor. Reseated wire with a pik and unit is now as designed.;"

"Confirmed cx complaint unit not washing properly, white detergent streaks on clothes. Ran diagnostic on unit, unit ran through its cycles properly. Discussed wash procedures with cx, advised her to experiment with different temp settings, loading style and detergent level and to call back if issue reoccurs with photographs of load before, load results, and to mark the detergent level she is using."

"Could not replicate noise, advised cx to record sound and photograph load if issue reoccurs and to call back with info. Noted improper drain line setup in home, unit is siphoning a bit while washing but not prohibiting unit function."