Customer complaint right side RC door gasket was defective arrived today and inspected unit and verified complaint found tabs on right side gasket to be torn off. Removed and replaced door gasket and used heat to form gasket properly to door. That way there were no air leaks. Unit is now working as intended. Job complete

cx complaint unit is not dispensing ice said she can hear motor run ice maker works fine has emty the bin and same issue. inspected unit and confrimed the issues i found the yoke is just spinning freely on the augar motor like yoke got over tighten from being used and should not happen. gave cx quote for repair and she paid for service will call back when ready. called techline spoke to kirt documented issue; ordrng 1 WPW10309864 (divider 66.86) and 1 WP67006341 (gasket 4.85) and 1 W11671282 (augar motor 97.66) and 1 W11378860 (washer 10.29) and 1 WP63052-2 (yoke 39.28)

F5e2 lock error Customer complaint sometimes the unit will not lock and will not allow them to wash clothes. Arrive today to find customer just really full load and the unit worked all the way through the cycle. Customer has stated since last tech has left it has not done it as much. This may be a coincidence because Im not sure what the other tech did place unit into diagnostic mode and ran a test cycle unit completed cycle with no issue. Ran component activations and all components were working properly started load five times and could not get the unit to have a lock error. Erase error code And powered unit down replaced lid. Lock with a new switch powered unit back on and tested. Unit is still working as its intended. Replaced part due to possible part malfunction. Unit is working as intended. Job complete.

"Customer complaint unit was making a loud grinding noise when unit was slowing down after spin cycle arrived today and verified complaint found no error codes, but during diagnostic cycle, I could hear unit grinding a little bit, and when it was slowing down, it sounded like the actuator had not engaged all the way, causing the splotch to grind. Disconnected unit and went underneath and replaced all parts that were pre-diagnosed found white dust, all over splotch and actuator. Reassembled unit and powered unit ran diagnostic cycle again and now that sound is gone. Unit is now working as intended. Job complete ; ordrng 2 W11481722 (Actuator DX VS)s, used 1 W11481722 (Actuator DX VS) from stock"

"cx complained unit wouldnt spin on certian cycles. confirmed cx complaint. on normal cycle uinit didnt spin. got error f5e2 lock error. cleared code, but code popped back. unit will need control board and lid lock. cx wants repair done at once.; ordrng 1 W11565030 (door latch)"