"replaced cooktop, element, and bezels, tested, unit working as designed."

"cx complaint ccoktop damaged while cooking, checked unit found thermal event on cooktop under rr element, thermal limiter on element likrly caused glass to overheat, 5 burner large downdraft cooktop, 2 techs needed to remove unit from counter due to weight and location on counter.; ordrng 1 W11051486 (cooktop) and 6 W10853046 (bezel)s and 1 W10823727 (elmnt-surf)"