"cx complaint unit not heating. verified 243vac at terminal and 122 per leg. found open TCO, replaced tco verified unit heating properly. could not get exhaust vent hooked to unit, cx said it was okay and they'll install it. advised cx to have vent cleaning company to come in and clean vents from wall to outside to prevent future issues from happening. unit working as designed."

cx complaint light stays on. verified cx complaint. unit needs control board to complete repair. ordering all parts needed to complete repair.; ordrng 1 W11342846 (control) and 1 W11333816 (ctrl) and 1 W11184551 (panl-cntrl)

"replaced all parts tested and calibrated unit works as designed ,found when replacing water vavles not water pressure ffor the hot water advise cx they will need a plumber as unit can only be use on tap cold for now"

"cx complaint icemaker not working. tested unit in test 29. unit never giving feedback. replaced icemaker. tested unit in 29, unit saying full ice bucket but ice bucket is empty. called techline spoke with kirt. reran unit in 29, unit twisted and returned home. ran rest 31, unit filled to correct level. unit working as designed. advised cx to monitor unit for next months"

cx complaint unit has wierd smell almost like something burning during operation. checked unit to find rust popping out from racks. called safety spoke with shena to document findings. J16OQO1WL1.3. advised if part isn't covererd to call back and we can get authorization. ordering all parts associated with racks to complete repair.; ordering 1 W10194861 (dishrack) and 1 W11129939 (rack) and 1 WPW10409522 (dishrack) and 2 W11238398 (cupshelf)s and 2 WPW10546503 (adjuster)s and 1 WPW10195240 (track) and 1 WPW10195238 (track) and 1 W10194862 (tine-row) and 1 W10918860 (tine-row) and 1 WPW10056351 (tine-row) and 1 W10610895 (tine-row) and 1 WPW10473807 (support) and 1 WPW10473809 (support) and 1 W10822165 (track) and 1 W10822166 (track)