"Customer complaint unit just stopped cooling arrived today and inspected unit and verified complaint found unit was unplugged when I arrived plugged unit in and compressor kicked on but sounded very tiny like it is missing Freon removed cover to inspect evaporator and found no frost pattern to be ever built and it ran for about 20 minutes. Compressor got very hot. Within 10 minutes where I could not even touch it. Called SD and after speaking with him and diagnosing, he had stated to order sealed system parts for return visit Ordered parts and will return when all parts arrive; ordrng 1 W11507067 (Evap) and 1 W10750851 (Compressor) and 1 WPW10143759 (Drier)"

installed all ordered parts. ran calibration cycle and servie cycle with no issues. unit is working as designed.

"Client had 2 complaints with his machine. The first one is that they live wouldn't lock in the second 1 is the machine when it's at a high-speed cycle makes a noise. Confirm the issue for both seeing that the left side hinge seized up Which is a defect That's putting too much pool on the lid The second issue I put the unit in a test mode with nothing in it As soon as the unit hit high-speed, it made a loud shaking sound. Picked unit up seen oil on the bottom of Rotor Remove rotor didn't see any thing loose or disconnected or rubbing against each other Check and everything is in stock; ordrng 1 W11259006 (Lid) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge) and 1 W11550891 (Agitator) and 1 W11393685 (Gear case) and 1 W11195971 (Stator) and 1 W10734521 (Clutch) and 1 W10754448 (Stator) and 1 W11260238 (Rotor)"

"cx complained unit woulsnt start wash cycle, couldt confirm cx complaint. inspected unit, didnt have any error codes. ran a diag wash cycle and unit completed cycle, started a normal wash cycle, and unit began to wash as should. advised cx that you habe to hit the staet button twice once selecting a wash cycle."

"cx complained foot pedal on compactor was sticking, confirmed cx complaint. replaced bearing and foot pedal, unit now worming as should"