Cx complaint is that the unit is not getting the dishes dry and the dishwasher has water all over it. upon arrival I found that the unit has no error codes. I then ran the diag test and found that it is functioning properly and heating. I found that the cx is not using rinse aid and not runnin g the faucet before starting. I ran the faucet and showed the cx that it took about 2 minutes and several gallons of water before it started getting hot. I found that the unit is functioning as intended. I advised the cx on the use of rinse aid and priming the water lines for the cycles. Job complete.