product is Bestappliancehood. called MR and found we do not service unit. unit is a none whirlpool product.

"cx complaint units lid lock isnt working and it agitates slowly. inspected unit and entered daig and found f2e1, f5e3, f5e2. cleared codes and ran auto test and found unit finished but did not lock lid. i found latch was the issue. repalced latch with van stock and found unit now checks good.; ordrng 1 W11307244 (lid latch (FG VS))"

Per previous diag I was able to access and replace the main harness and the idler and belt. i then tested the unit and found that the unit is now functioning as intended. Job complete

"Per previous tech I was able to access and replace the motor, blower wheel and timer. i then tested the unit and found that the issue is still persisting. I called TL and spoke with Kirt. We checked the voltage at several points and found that the harness is causing the voltage to drop when the pts switch is pressed. We were able to get the unit to run normally when I had my leads in the white wire of the door switch and the 6b (black) wire on the motor. I also found that the belt is frayed in several spots and the Idler is not tracking properly. I am ordering the harness, belt and idler. please contact the cx when the parts are available to schedule the return visit. Documented under the previous #.; ordrng 1 WPW10450286 (Harness) and 1 341241 (Belt) and 1 WP691366 (Idler)"

"CX complains unit will randomly hsut off even with pts taped down. Ran unit with door switch being over riden to see if door switch was not being fully engauged, unit ran for about 5 mins and then shut off. Reciving 240vAC to unit. 120 to pts switch, 120 to each terminal coming off timer, fuse checks good, and tcos check 0 ohms. element reads 9.6 ohms and thermostat checks 0.ohms and 7k ohms. called techline and spoke to Kirt who said unit motor needs replaced again. Ordering motor and blower wheel for use on return. Office to schedule return when all parts arrive.; ordrng 1 279827 (motor) and 1 WP694089 (blower wheel) and 1 W10857612 (timer)"