cx complaint they got ice dispensed and found found a peice of foam in their drink. inspected unit and found holder for IM thermistor failed and the sensor was hanging down into ice bin. i was able to replace IM and found tested it. unit now checks good.

Per previous diag I was able to access and replace the lower harness and drain pump. I then tested the unit and found that it is still functioning as intended. Job complete

Cx complaint is that the unit will not drain or do anything. Upon arrival I found that the cx had gotten the water out. I entered diag and found an F9E1. I then removed the panel and tested the drain pump at the control and found it to read OL. I then tipped the unit back and found that the drain pump was damaged and the wires have separated from the connector. I was able to installed connections to the pump for temporary. I am ordering the lower harness and will use the drain pump on return. I was able to set the return visit for Wednesday 8/23 anytime.; ordrng 1 W11643701 (Lower Harness)