"came out to replace parts on unit , disassermbled and replace all parts needed for repair . tested unit and everything checked good and unit is now running as designed ."

"cx complaint wet clothes at the end of the cycle - top load washer - most water drained checked unit and found unit has bad cap not allowing unit to sense or start spinning , replaced with pre id and tested unit is now running as designed ."

"cx complaint unit not spinning clothes out , checked unit and found locked rotor code , checked and found slider seperating from metal ring , replaced and tested found no oil but bearing in gearcase sounds bad when agitating and spinning , ordering full gearcase for repair, also ordering another slider sense cx stated they will une it while waiting just will do smaller loads . ordering all parts for repair .; ordrng 1 W11449841 (gearcase) and 1 W10915700 (motor) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W10902814 (washplate)"

cx complaint unit making loud noise checked unit and found alot of viberation coming from unit . ordering fan blade along with permagum to stop any type of viberation .; ordrng 1 212643 (permagum) and 1 WP2163777 (blade)

"cx complaint loud noise and rust , checked unit and found drum rusting around edge and when running causing unit to scrap and make loud noise . ordering new drum for repair .; ordering 1 W10899578 (drum)"