came out to resolve the issue. disassembled the unit as needed. replaced all parts. calibrated/tested the unit. unit is running as designed.

cx complaint the unit is leaking underneath. checked the unit and found it is leaking everytime it fills at the fill slot on the side of the unit where it meets the tub. checked and found no damage to the tub and tightened down the nut for the plastic resevoir. no leaks at this time. still ordering the resevoir seal and nut to resolve theissue in the future.; ordrng 1 W11535094 (water inlet) and 1 W11535081 (water nut)

"cx complaint the unit is not spinning out the clothes. checked the unit and found errror code f7e5 (motor fault) checked the motor, actuator, etc. all working as designed. issue is either internal of the control of a damaged wire that i cannot see. checked all wire connections at the control and components. ordering new control and harness to resolve the issue. will return once the parts come in.; ordrng 1 W11652038 (harness) and 1 W11603810 (control)"

cx complaint the unit is forming moisture on the top of the freezer door gasket. checked the unit and found mooisutre but no clear sign on where the air gap is. checked over the whole gasket and found no air gap. sealed the cabinet and then added a spacer behind the door gasket to have it stick out more. Asked the cx to monitor the unit and if it is still condensating to not wipe it away the day before we return. cx agreed.; ordrng 1 W11435351 (freezer door) and 1 WPW10714545 (gasket) and 2 W11265130 (slide rail)s

came out and replace hinge on unit . tested unit is running as eesigned