CX complains unit is making loud squeeling noise while running. Advised cx they were out of warranty and would have to pay service fee and for parts if installed. Cx declined service at this time due to unit not currently making noise. No work done at this time.

"CX complains unit will not run cycle. Unit will instead continue to try to drain even when no water is in unit. Unit was unplugged on arrival. upon plugging unit in, unit began tryin to drain, when putting unit into diagnostic cycle unit would continue draining while also filling. Inspected under unit and found gearcase oil had got onto the drain pump and cause unit to short. Unit will need gearcase, drain pump, control, capacitor, actuator and splutch for return visit, As well as washplate and hub. Office to reach out to cx when all parts arrive and approved.; ordrng 1 W10876600 (drain pump) and 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W11395618 (capacitor) and 1 W10752283 (washplate) and 1 W10528947 (hub) and 1 W10752187 (washplate screw) and 1 W11116590 (control) and 1 W11095106 (harness)"

cx complaint unit bail arm came off. inspected unit and found ice maker is faulty. Called TC (W170ZU1APL1) was able to get the cx a PL. replaced IM and tested it. found unit now checks good.

"cx complaint unit has an error and wont spin. inspected unit and found units lid is locked. entered diag and found f7e1. was able to enter manual mode and get lid unlocked. ran auto test and found unit did no spin. lifted unit and found belt came off. replaced belt with van stock and retested unit. unit now checks good.; ordrng 1 W11239857 (belt (FG VS)), used 1 W11239857 (belt) from stock"

i was able to access unit and found i recieved 2 left sliders and the cx also was shipped a left slider. I found left slider was the faulty part and was able to replace just left side and found unit now checks good.