"cx complaint unit stopped cooling in both RC and FC. inspected unit and found it unplugged. plugged unit in and found compressor does come on but no condensor fan. I fond 122.5vac to fan, tested fan and found it reading O.L. i found unit does build a frost pattern. I then found evap fan was not coming on. I test it and found motor showing O.L. i tested for voltage and found 124.5vac. unit needs condensor and evap fan to correct issue. qouted cx for repair and cx declined. cx paid service call fee only"

Cx complaint is that the unit is making noise as it is spinning still. Upon arrival I found that the unit has no error codes. Cx showed me a video of the unit having its issue. I ran a drain and spin with nothing in it and found it to spin normally. I then had the cx throw a load of bath towels in it and ran it through a rinse and spin cycle. The unit was able to spin out without any abnormal vibrations or noises. I explained to the cx that if the clothes get off balance it will be louder. The towels spun out without issues. It is a load specific intermittent issue that can be resolved by reorganizing the clothes if it gets off balance. Job complete

"i was able to access unit and replace the gearcase, belt, drive pulley, spin basket as per previous visit. tested unit and found unit now checks good."

i was able to access unit and replace the strike. ran unit through a auto test. unit now checks good.