cx complaint unit going off balance of every cycle. inspected unit and found suspension and tub/basket bouncing agressively. checke diag entry and found errors f7e0 f2e1. erased errors and determined that there were not detrimental to the off balance cycles. recommended suspension to cx and replaced with pre id parts making a substantial improvement to the unit stability. also adusted feet so that unit is firmly planted and performed calibration. unit now checks good. cx pif.

cx complaint unit still contacting drip pan under loads of blankets and potentially the 'clean washer' cycle. inspected unit and found that indeed the the ridges in the drip pan have been shaved off about a fraction of an inch due to the stator rotor contacting the plastic pan. this issue was explained to cx previously that the feet were in the maximum position possible without causing excessive instability when the unit is agitating or spinning. cx was unhappy with the idea that the unit still contacts the pan under heavy loads. it was advised to the cx that the pan should be replaced with one that does not have such aggresive structural ridges. cx instead insisted that the thin rubber strip at the bottom of the feet is the cause of the grinding. did NOT advise cx replace the feet; ordrng 4 WPW10687506 (leveling feet)s

installed parts and tested unit. unit now checks good.

cx complaint unit experiencing delayed ignition. inpsected unit and found burner caps on right front and center front burnesr are not properly in place. also removed the burner bases to find cleaning material/product compacted inside the gas channels. was able to clean and rotates the burner bases/caps to the correct postion per service pointer W11643965. unit now checks good. collected only for service call.

cx complaint unit not closing door evenly as well as corrosion developing on the INSIDE on the exterior body panels. this corrosion /discoloration of course can only be visible if the warming drawer is removed and the vacant space reveals the inside surface of the panels. this is completely normal for the interior finishes of bare metal components and replacing the panels would yield no corrective results. furthermore the unit is outside of the 30 day cosmetic coverage constituting the exterior panels as an oww expense. the hinges were both found to have been failed due to a loose screw (not apparently from the unit) wedged in the left side door hinge. removed and replaced hinges with pre id parts and tested unit. unit now checks good. further documented file on service matters