Appliance Repair Glenn Dale Maryland

VIA INC Rated out of 5 stars based on 0 customer reviews

We serviced a
WHIRLPOOL COOKTOP
Model JGD3536GS00
Near Glenn Dale, MD 20769
Shane B.
Job Details: 10/17/2022
cx complaint is the unit taking a long time to ignite sometimes. cx said issue happens on all burners and happens randomly. cx started several burners when i arrived. some lit right away. others took 10-15 seconds or so to ignite. tested each burner. middle rear and far right burners seemed to take the longers but still ignited withing 10 seconds everytime i tried them. i called techline to document. they had me test each burner with a pot on top. each ignited within 8seconds. techline said it can take 10-12 seconds to ignite and thats normal. informed cx that the unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Glenn Dale, MD 20769
Shawn D.
Job Details: 10/13/2022
replaced side rail and side panel and same issue when you pull out drawer the whole oven comes out and drawer wont open vary hard. found cabinet in back pushed in both sides squeezing the drawer slides binding it. had to make new holes for the side rail in the back to make gap wider and tested drawer now slides perfect. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glenn Dale, MD 20769
Israel R.
Job Details: 07/20/2022
Customer complaint unit is freezing food in the refrigerator. I tested the unit temps and the unit is reading lowest 35. and freezer is about 5 degrees. The customer stated that the there is frost on the vent sometimes. I tested diffuser and the door is stuggling to close and open. IS does not sounds smooth and is rattleing. Ordering diffuser. Call customer when part is available.; ordrng 1 W11236851 (diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Glenn Dale, MD 20769
Israel R.
Job Details: 07/20/2022
SR// 7734158303. Customer complaint unit is overfrosting. I tested the unit and found the unit is full of ice. IUS a block of ice. I thawed everything. When i tested the thermistor under ce is reading 22k under ice about 8k. When put back together and tested at the control i get 8.5 after frost has been develpo in the tube. Called techline and they said that the thermistor is out of range that it needs to be exactly 8.7 ohms iunder ice and anything else is bad. Techline adviced to get the thermistor from whirlpool directly. Ordering thermistor.; ordrng 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ00
Near Glenn Dale, MD 20769
Mitchell H.
Job Details: 07/15/2022
cx complaint unit is now not stopping making ice and still leaking onto freezer floor. took everything out of freezer and took back panel off and found ball of ice on evap lines and partial frost pattern. informed cx this determines a low charge and a SS leak. alos cleared drain of ice in drain tube from freezer so that is good now. quoted her for SS repair and cx wants to think on it and will let us know. completing ticket