Customer complaint is unit not heating. Found a bad heater. Quoted customer price for repair. Repaired the unit and it works. I added the numbers wrong for the quote and quoted the customer 192.82. Thats what the customer agreed to I didnt realize the mistake until after she paid. She is going to call whirlpool to try and cover the part because its just over a year old but if she does not She will call the office to get $40 refunded because I did give the quote wrong and she only agreed to pay the 192.82; used 1 279838 (heater VS/ PF) from stock

Installed new parts. All check ok.

Customers complaint is unit giving F9 E1 error code. Found 120 volts going to drain pump but drain pump does not run. NTO drain pump.; ordrng 1 W11396717 (drain pump)

Customers complaint is no heat. Found the terminal block had melted and the power cord was damaged. NTO terminal block kit. Advised customer they would be responsible for a new cord.; ordrng 1 279318 (repair kit) and 1 WP3397659 (terminal block)

"Customers complaint is door strike broken, Found door strike broken. Installed new strike from truck stock. All check ok.; used 1 w11457841 (door strike VS/PF) from stock"