Appliance Repair Georgetown Delaware

VIA INC Rated 5.0 out of 5 stars based on 1 customer reviews

We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Georgetown, DE 19947
Michael E.
Job Details: 10/20/2022
"CX complaint: center burner head not fully lighting. Tested and verified complaint. The back end is njot holding flame. I replaced the center burner head, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW02
Near Georgetown, DE 19947
Michael E.
Job Details: 10/19/2022
CX complaiunt: warm in RC. Tested and found 48 degrees in RC. I found a frost trail in FC from top of door to evap cover and into evap. Drip pan and vents were blocked with ice. Gasket is sealing properly. It looks like door was left cracked open for a few hrs and thjat frost blocked the drain and vents. I cleared the frost and drain is now working. Air flow is restored. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Georgetown, DE 19947
Frederick R.
Job Details: 07/21/2022
CX complaint is fridge making loud noise. Verified CX complaint through video and also it happened right in front of me. Diffuser making an abnormal loud clacking noise. Ordering diffuser. Cannot reschedule because part is FBO; ordrng 1 W11236851 (diffuser)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Georgetown, DE 19947
Frederick R.
Job Details: 07/19/2022
"CX complaint is power burner flame too high. Verified complaint through photo I took. Pulled burner head and and found restrictor not placed correctly. Flame still too high. Last tech was told by tech line to put NG orfice in. Thought issue was corrected but it had opposite effect. I replaced orfice today with a 1.08am LP which is what it called for and also placed restrictor properly. Tested unit and it is now working properly and CX is satisfied. Job is complete; ordrng 1 W11436985 (lp kit), used 1 W11436985 (lp kit) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Georgetown, DE 19947
Andrew W.
Job Details: 07/18/2022
"Cx complaint is drawer not closing properly. inspected and verified complaint. pulled drawer out and replaced slides and reinstalled. drawer was still sitting crooked and not closing properly. found that the door, mounting brackets, and drawer itself are twisted and the drawer will not sit level. Informed cx this was considered a cosmetic issue and was passed the 30 days CW. Cx stated this was reported with builder on her walk through before closing on the house in December of 2021. Quoted cx for the cost of the drawer to be repaired and cx stated they would contact the builder and WP for who was responsible for the repair. Ordering front panel, storage drawer, and mounting brackets. cannot reschedule unitl either P&L authorization is given or cx agrees to pay for repair.; ordrng 1 W11252164 (panel-drwr) and 1 W10813962 (drawr-util) and 2 W10462909 (brkt-mntg)s"
Georgetown, Delaware
07/27/2022
FRED ANTHONY WAS THE 2ND TECHNICIAN SENT TO MY HOME AFTER I COMPLAINED ABOUT THE IST GUY WHO DID NOTHING... FRED ANTHONY WAS KIND, PROFESSIONAL, KNOWLEDGEABLE, AND QUITE BRILLIANT IN HIS PRESENTATION OF FACTS ABOUT ENERGY-EFFICIENT NEW APPLIANCES. HE MADE SURE ALL OF MY CONCERNS BOTH WITH THE DEFECTIVE MICROWAVE THAT OVERHEATED ... MY NEW RANGE ADJUSTED PERFECTLY AS WELL AS AN EXPLANATION ON THE USE OF MY NEW DISHWASHER BEST OPTIONS ... HE IS AN EXCEPTIONAL. PERSON.
Overall Experience