"CX complaint: when light went out and CX tried to replace, the bulb came loose from the socket which CX was unable to remove. Replaced socket and bulb. Tested unit and it is now working properly. Job is complete"

"CX complaint: MW control losing time. Tested and verified complaint. Unit randomly changes time. Even though there was no servfice pointer on this exact issue, the wall oven is doing exactly the same thing, is the same UI and wall oven service pointer described this exact problem. Just as with the wall oven, i advised CX to get this connected to wifi, connected toi the app and to download the available updates to see if this corrects the problem. Unit is working as designed. Job is complete"

CX complaint: not drying. Tested and verified complaint. FAE2 error code. Ordering vent wax motor. Cannot reschedule due to AIG.; ordrng 1 W11649995 (vent motor)

CX complaint: unit randomly changes to incorrect time. Tested and verified complaint. I found a service pointer on this. CX took pics of instructions for this but CX will need to do this when she has family tech support on site (she doesnt know her wifi password). CX took pictures of the instructions that i brought up on screen along with a WP tech support number. Unit is working properly. Job is complete

CX complaint: door clicks when open and close door. Tested and verified complaint. I found it was the steam vent catching a toe kick ithat was added in front of the units toe kick. I corrected this so vent now clears. Tested unit and it is now working properly. Job is complete