"Customer complaint RC not cooling properly, arrived today and inspected unit, verified complaint. Found FC at 7 degrees and set at 3. Found RC set to 33 and was at 48 degrees. Placed unit into diagnostic mode and tested evap fan. Found it was working. Checked all thermistors and all passed except RC evap. Reading 9 degrees. To cold. Removed interior of unit and found evap to be frozen solid and thermistor to not be positioned properly. Evap cover was frozen solid to evap. Cleared all ice with steam. Made sure drain was not clogged, cleaned unit and installed new cover. Tested all features and reading now correctly. Tested fan and also is blowing. Explained to Cx that the unit needs to cool freezer first and then will cool fridge section. Checked software version and its at 7.0.0. Unit is now working as intended. Cx paid in full. Job complete"