checked unit and found a cracked valve. ordering new valve to resolve the issue. will return once the parts come in.; ordrng 1 W11038689 (valve)

cx comlaint the unit is not running. found defective strike and loose connection at the water vavle. fix connection and ordering strike. will return once the parts come in.; ordrng 1 W11457841 (strike)

"cx complaint unit hot to the touch on left side of door, checked unit, insulation not seated, reseated and repositioned insulation, tested, come to find door not sitting flush on gasket, ordering gasket and insulation to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11542153 (gasket) and 1 WPW10278991 (insulation)"

"cx complaint wet clothes at end of cycle, checked unit, come to find gearcase spinning freely by hand. tried removing hub clip, no luck, will have to cut hub to complete repair. ordering gearcase, hub, and all parts needed to complete repair. 2 count; ordrng 1 W11454734 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W11497303 (motor) and 1 WPW10427633 (pulley shield) and 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)"

"replaced parts, tested, unit working as designed."