Appliance Repair Essex Maryland

VIA INC Rated 4.8 out of 5 stars based on 4 customer reviews

We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Essex, MD 21221
Alexander D.
Job Details: 12/04/2023
"cx complaint unit not heating. inspected unit and verified complaint. can hear transformer energize. replaced magnetron. tested unit, heating good now. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Essex, MD 21221
Alexander D.
Job Details: 12/04/2023
"cx complaint unit still not making ice. inspected unit and verified complaint. found one batch of full size ice in container and very small cubes stuck on fascia but mold in icemaker is full. optics working good, icebox fan blowing good. test56 E5 timed icemaking. test 58 cool enough to harvest. test57 completes harvesting. test 45 fills with water. reordering icemaker for E5 error and ordering valve and fill tube heater for small cubes on fascia. call cx to schedule return visit once we have eta on parts; ordrng 1 W11579561 (triple valve) and 1 W11087201 (fill tube heater) and 1 W11658802 (icemaker(REORDER))"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Essex, MD 21221
Alexander D.
Job Details: 11/30/2023
"replaced fill tube. tested unit, no leaks or spraying from fill tube. unit is now working properly. cx paid remaining balance of 110.00 labor with c/c"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Essex, MD 21221
Alexander D.
Job Details: 11/29/2023
replaced icemaker. tested unit. icemaker harvested and filled correctly. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Essex, MD 21221
Alexander D.
Job Details: 11/29/2023
"cx complaint item of clothing caught under basket blocking drain in tub. verified complaint. vacuumed water out then tried to run drain pump. found drain pump not running now. checked under unit and found white wire to drain pump tore out of connector so lower harness needs replaced. also noticed gearcase leaking oil and probably cause of wire getting ripped out if it was shaking alot with the comforter that was in unit. have to remove basket to unclog drain but basket is seized. advised cx we i can get basket out if i remove the gearcase but would have to beat on it with my hammer and it would more than likely get damaged. quoted 489.26 for replacing lower harness if gearcase is reusable, extra 300.73 if gearcase and slider need replaced also. cx declined repair at this time; ordrng 1 W11409746 (lower harness)"
Catherine Brown
Essex, Maryland
09/01/2023
Quick fix, very friendly repairman
Overall Experience
Lisa
Essex, Maryland
08/01/2023
Service was great ; however our Kitchen Aid refrigerator has been being serviced 5 times now (2020 new purchase) for the same recurring problem. Even a recall on the hinge problem didn’t work ! Still the same popping noise when you open the doors ; then the doors don’t seal closed ,leaving the food to become warm if you don’t put pressure on the food to close tight. Was told this problem can not be fixed and to call the manufacturer: Kitchen Aid and the dealer( Costco) to get this problem resolved. Thank you VIA tech.
Overall Experience
Essex, Maryland
07/18/2023
Overall Experience
DM
Essex, Maryland
07/27/2022
Very professional technician. Only regret was having to have a call back.
Overall Experience