Cx complaint that the unit has frost in fc compartment. Was able to access unit and verify concern. Checked gaskets and found all sitting tight. Checked seems where the body meets the liner and there are 3 large gaps. Contacted techline and spoke to Robert and documented with pictures. Unit is unrepairable and has been submitted for an exchange. Whirlpool will reach out in the next several business days for the next step

Cx complaint unit not making ice but ice everywhere in freezer. Was able to access unit and verify concern. Found that the door was overinsulated and caused fill tube to collapse and boot to tear so when unit calls for water it sprays everywhere but into icemaker. Will need freezer door for repair along with 2nd tech to help feed wires. Door will ship to cx who will contact for return; ordrng 1 2ndtech (2nd tech) and 1 W11551458 (stainless steel fc door)

Cx complaint unit walked around and lid locked and wouldnt do anything. Was able to access unit and found lid unlocked. Found 120.2VAC incoming and entered diag to find F6E3 ACU cant hear MCU. Ran calibration and auto test along with 2 blankets through rinse and spin with no issues and no error came back. At time of visit unit is operating as designed no further work needed

As per previous tech was able to access unit and cut into system. Found full charge. Removed compressor and drier and replaced. Pulled unit into vacuum which held and charged with 68G of R600. Unit built a frost pattern and began cooling. Unit now checks good no further work needed

"Cx complaint unit not filling with water and constantly drains. Was able to access unit and found that the pressure hose was kinked. Unkinked, calibrated and tested unit now operates as designed no further work needed"