CX complaint is dryer grate burnt. Inspected and found screen for air duct with burnt residue on it. Quoted CX cost for replacement at $345.14 and they proceeded with repair. Replaced air duct from pre-id. Also vac'd lint out of dryer and shortened exhaust hose. Put dryer back together and tested and made sure it was coverted to LP. CX paid in full by CC. Unit is working as designed. Job is complete

CX complaint is cooktop broken. Inspected unit and verified complaint. Upon inspection it does not appear that anything was dropped on cooktop. Cooktop is cracked due to a thermal event. Ordering cooktop. Pending auth from Lowes. Cannot reschedule at this time; ordrng 1 W11175876 (cooktop)

Replaced control per priuor diagnosis. Tested unit and it is workinf properly. Job is complete