Upon arrival I spoke to husband. Pulled FC cover and found heater unpinned. CX did not want to order new heater. They are satisfied with the wire being pinned. No further services. CX already paid SC on prior visit. Job is complete

CX complaint id RC no cool. CX had unit unplugged because evap froze oven. Pulled evap cover and attempted to clear drain with steam but wouldnt break through. Pulled unit out and found drain had a duckbill that was clogged. Removed duckbill and modified it. Unit will now have no issues draining. 12-24 for unit to get to temps. Working as designed. Job is complete;

CX complaint is no cool. I did inspect the FC and saw the FC frozen over. Explained the possibilities of what the problem could be but she was hoping her husband would be home to decided what to do. I informed her to unplug unit and let it defrost and call back after she talks to him. Charged $120 SC which was paid by CC. Job is complete

CX complaint is no heat. Inspected/tested and at first the heat was working and it went back and forth. Checked terminal block and found improper screw at L@ on terminal block and L2 was loose. Replaced with proper screw and unit immediately heated up. CX already paid service call on prior visit last week so was not charged. Job is complete

"CX complaint is WM shutting off mid cycle. Inspected/tested and found unit working sporatically. Unit would get to agitate then shut off and not spin. Checked cpacitor, actuator and bot wore working properly. Lid locked but not all the time. Ordering control and inlet valve. Cannot reschedule due to part avilability.; ordrng 1 W11627413 (control) and 1 W11513255 (inlet valve)"