came out and replaced all parts. cleaned door and glass and checked unit. door opens and closes free and as it should. unit checks. job complete.

cx says the small oven is not soft closing the door. verified. replaced the hinges and the unit is now closing the doors good. the unit is now good

cx showed me the display is not illuminating. found the internal light does illuminate. had the cx reset power to the unit for 30 seconds andf the display now activates. the unit is heating good in cycle. the unit is now good

"cx complaint ice door fell off, found cam cracked plastic, replaced icedoor motor assy and pad from pre-id , tested all ops ok"

cx showed me the tops lights are very dim in the refrigerator and the freezer. found the refrigerator front left light is what was not illuminating and when bypassed all other lights illuminate good. replaced the module and all modules illuminating still. the unit is now good; ordrng 1 W10695459 (module)