"Confirmed cx complaint UI/ACU randomely resetting. Service pointer pertaining to issue recommends software update and reset. Confirmed cx connected to the internet, cx states he reset unit after connecting as instructed and issue persisted. Quoting cx for new UI and ACU, cx has extended warranty, going to have call properly dispatched under warranty program.; ordrng 1 240-581-3204W11179310 (acu)"

Found loose connection on fc led causing dim leds in top and fc led out.. reconnected and tested unit.. Job complete;

"Confirmed cx complaint unit not cooling properly. Unit was plugged in for 48 hours in store, fridge temps held at 50 degrees, freezer at 20 with no drop off. Believe unit has either restriction or low charge in sealed system, fridge and evap thermistors reading in range. Ordering sealed sytem top off/check and primary control. Requesting 2 count sealed system job.; ordrng 1 W11109499 (drier-tube) and 3 W11504433 (coupler)s and 3 W11504447 (coupler)s and 1 look and 1 W11595219 (control) and 1 W10913906 (coupler)"

"Installed parts, tested unit, unit still not shifting into high spin speed properly. Control not sending proper voltage to shifter, must have been affected by dc voltage feedback from the damage that the gear assembley took.; ordrng 1 W11510463 (control)"

Need to clarify a few things with office befor rescheduling work. Rescheduling job for tomorrow to follow up.; schdld next appmnt for 5/5 FRI !