"Confirmed cx complaint unit broil element not heating. Found harness partially unseated from broil element. Reseated line, tested unit, unit working as designed."

Cx complaint of unit not completing cycle. Did confirm back out wire on hot valve harness. Reseated wire with a pick and unit is now as designed.

"Confirmed cx complaint unit not heating. Found terminal block and harness damaged by thermal event. Ordering harness, cx to obtain a new plug for unit so that I can install it during the repair.; ordrng 1 W11553447 (harness)"

"Confirmed cx complaint unit not producing ice, ice frozen up in fill line. Cleared ice from line, tested unit, unit working as designed."

Cx complaint of downdraft not working and unit needing to be converted. Lp conversion kit and blower motor nla. Informed cx.