"cx complaint is the unit shutting off in the middle of the cycle. cx says the unit starts running and heating then stops after running for a while, display shows 'sensing' but unit is not running. cx cycles power and it starts running again. issue has been happening more frequently recently. no error codes saved. in diagnostics the moisture sensor is not seeing a change when wet rag is held against sensor. tested sensor at the board. it is getting a reading when sensor in drum is touched. i called techline with my findings. they recomeneded replacing the control board and drive motor as it may be overheating and stopping.. ordering both parts.; ordrng 1 W11525997 (control board) and 1 W11549461 (drive motor)"

isntalled ordered pats. tested unit for cx. unit is working as deisgned.

"cx complaint is that sometimes the unit doesnt heat, sometimes it doesnt start at all, other times it runs fine. found no saved codes. ran a timed dry. unit heated fine and air flow meter shows yellow light. asked cx to explain what exactly happened when unit didnt work. cx started unit like normal and unit didnt respond at all. cycled power and unit worked. when it happened again he had to cycle power multiple times to get unit to work. found outlet is wired correctly and unit is getting 243vac. ordering control board and console for return visit. schedule when apporved/parts available.; ordrng 1 W11378949 (console) and 1 W11565020 (control board)"

Customers complaint every couple months unit frost up on back wall of RC arrived today and found no frost on back wall removed evaporator cover and found good frost pattern. Evaporator fan was blowing properly and all airflow was good. Found no air leaks at bottom of unit all door seals were properly closing Found service pointer for this unit to replace user interface due to defrost and evaporator issues. Ordered UI for return visit. Customer paid in full and will return when part arrives.; ordrng 1 W11509093 (Console)

replaced ui and tested and now is working. unit is good to go