"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the unit is getting 123v from the wall, the fans and lights are working fine. The compressor is not running. I replaced the start device and the compressor still hums loudly then stops after a few seconds. The unit needs a new compressor. I'm ordering the part for the return visit. I consulted with SD about the SS parts ordered.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 WPW10197428 (start device_RA VS) and 1 W11546605 (evap) and 1 W11504448 (coupler) and 1 W11506620 (coupler)"

"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the unit is getting 123v from the wall, the fans and lights are working fine. The compressor is not running. I replaced the start device and the compressor still hums loudly then stops after a few seconds. The unit needs a new compressor. I'm ordering the part for the return visit. I consulted with SD about the SS parts ordered.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 WPW10197428 (start device_RA VS) and 1 W11546605 (evap) and 1 W11504448 (coupler) and 1 W11506620 (coupler)"

cx couldnt find proof of purchase. cx said they were told unit was less than a year old and under warrenty by whirlpool but ticket was not sent over as being covered. unit was purchased through a home warrenty as a replacement for another unit. cx contacted home warrenty to get purchase date while i waited but didnt have any luck. cx declined to pah out of pocket so i didnt diagnose unit.

cx couldnt find proof of purchase. cx said they were told unit was less than a year old and under warrenty by whirlpool but ticket was not sent over as being covered. unit was purchased through a home warrenty as a replacement for another unit. cx contacted home warrenty to get purchase date while i waited but didnt have any luck. cx declined to pah out of pocket so i didnt diagnose unit.

"Cx complaint that the unit is making a rattling noise during the spin cycle. I inspected the unit to confirm the complaint. I found no error codes, no foreign objects in the tub. I ran a service cycle and calibrated the unit. All components passed, I did hear a slight noise during spin. I checked under the unit and found an object behind the shield near the belt and clutch. There's no damage to the clutch or belt. I removed the object and tested the unit. The unit is working as designed."