Cx complaint is that the unit is going off balance on some loads. Upon arrival I found an F9E1. I cleard the code and ran the diag test. I found that the unit is draining properly and is able to complete the cycle. I found that the unit is spinning smoothly. I advise cx on how the unit and suspension work. I also found that the drain hose was hitting the back of the unit as it is spinning. I found that the unit is functioning as intended. Job complete

"CX had 2 complaints. First was that the unit would not broil . I found that the unit is opperating as designed. CX was leaving the door open to beoil and unit wouldot get to temp. I was able to edjucat CX on how to propperly use the broil funtion. Second issue is that the left side anchor will not stay in place. I fou d the that screw is stripeed witch is causing the anchor to fall and fragment. I am ordering 1 anchor (W11135752) and screw (W11135756). Once the parts are avalible, please have somone form the office call to set a return date.; ordrng 1 W11135752 (anchor) and 1 W11135756 (screw)"

"CX had 2 complaints. First was that the unit would not broil . I found that the unit is opperating as designed. CX was leaving the door open to beoil and unit wouldot get to temp. I was able to edjucat CX on how to propperly use the broil funtion. Second issue is that the left side anchor will not stay in place. I fou d the that screw is stripeed witch is causing the anchor to fall and fragment. I am ordering 1 anchor (W11135752) and screw (W11135756). Once the parts are avalible, please have somone form the office call to set a return date.; ordrng 1 W11135752 (anchor) and 1 W11135756 (screw)"

Per previous tech I was able to access and replace the capacitor. I then tested the unit and found that when it went into the agitation the lid latch failed to latch. I am ordering the control. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11513246 (Control)

Replaced latch and went into test cycle.Unit filled and drained but didn't lock the lid to agitate or spin. No error codes after exiting test. Inspected underneath and found the capacitor leaking grease. Ordering capacitor and set return for 2/22. Office will contact cx with time frame; ordrng 1 W11395618 (capacitor)