"cx complaint unit may be leaking, water stain in ceiling under unit down stairs, pic saved. before starting noticed cabinet paint chipping from top cover rubbing on cabinet, cx is aware already. pulled unit out. only signs of leak i can find is a brown stain under filter housing but its completely dry, pic of cutout saved. no streaks on back of unit around any waterlines. supply line and shutoff valve look good. heard icemaker fill while unit was pulled out on my mat and after pusing unit back in, my mat was completely dry. advised cx it doesnt appear leak is coming from unit and only thing i could suggest replacing would be filter housing because of the brown stain on floor but i dont think its an issue because my mat was dry. quoted 325.08 for replacing housing, cx declined repair."

"Replaced the locked uo compressor with a new one. Vaccumed down, held a vaccum. Filled with 48oz r600. Unit started buidling a frost pattern. Advised customer allow 24hrs for temps to stabilize. Unit is now working properly."

Found the bolt for the splutch has back off causing pulley to hit the guard.Inturn making a bunch of noise and putting strain on other components. Replaced splutch belt hub and agitator.Test unit.Unit is now working properly.

"upon arrival cx son said theres nothing wrong with unit, his sister is overloading it so it cant spin all the water out of the clothes. he also mentioned they have extended warranty. advised cx if i didnt get any contract info dispatched to me and if i diagnose unit i would have to charge for everything. cx declined service since unit is working fine for him. advised cx that if we need to come back to service unit, make sure they contact contract company to get warranty info dispatched to us. no service provided, no money collected"

"Cs unit is not working properly, couldnt confirmed , no error codes in the system and diagnotic cycle completed ok. Customer is used to her old machine and I had instruct her on how her new machine works. Unit is now working properly."