cx complaint the unit is taking too loing to run a cycle. checked the unit and found that the unit had a loose leveling foot making the unit run out of balance and add alot of time to the cycle. reseated the leveler foot and tested the unit. programmed the ui for the cx and showed her how to change and select cycles properly. cx agreed.

"cx complaint unit not making ice , checked unit found no errors , disassembled and found wire harness to door seperating not allowing vac to ice maker unit will need a new door for repair ordering new door .; ordrng 1 W11089011 (door)"

came out to replace the sump and pump. disassembled the unit as needed. rep;laced the sump and pump. put the unit back together. tested operation. unit is running as designed.

cx complaint the unit is not making any noises. checked the unit and found a faulty speaker. repalced the ui and then tested the speaker. speaker is working now. tested the oven by heating the unit to 350 degrees. unit is running as designed.

"came out for heating element - sp w11540964 - special project s17304 , checked unit and disassembled , replaced heating element and tested unit found sump and pump will need to be replaced due to leak taking out main motor sump and pump coverd by SP w11540964 ordering parts for repair.; ordrng 1 W11416363 (sump and pump)"