cx complaint the unit is not lighting up on the exterior. replaced the light bulb. tested operation. unit is runnin as designed.

"cx complaint the unit is not cooling. checked the unit and found that the unit is either low or restricted due to the frost pattern. checked pressures and -20 on low side and high side 75. went ahead and removed all gas and added nitrogen to the system to see if i can find a leak. no leak found on any connectiions visible. removed all nitrogen from the system and let it vac down. vac no problem. added r600 to the system and checked pressures. low side was at -2 and high side 85. unit seems to be good. the only three options i think was the possible cause was either low charge, restriction, or miniscule leak that cant be detected by the gauges. called techline to document just incase the issue persists."

upon arrival a young female (teenager) opened the door. i asked if she was 18 and she sasid no and that nobody here is 18. i advised her that company policy i cannot enter with her under 18 years of age. she understood. i gave her a ty card so the home owner can contact us if they have any questions.

cx complaint the unit is not cooling. checked the unit and saw a thermal event located on the start device to the compressor. replaced the srtart device and tested operation. unit is running as deisgned.

"cx complaint unit not cooling , checked unit and found compressor locked up on unit . not allowing unit to cool properly . all fans are running as designed . compressor not kicking on . ordering inverter also just in case . no frost pattern thermistor checked good . ordering all parts for SS repair .; ordrng 1 W11578209 (compressor) and 1 W11504420 (lokring) and 1 W11504431 (lokring) and 1 W11506622 (tube) and 1 W11109499 (dryer) and 1 W11506623 (coupler) and 1 W11504448 (coupler) and 1 W11461099 (inverter) and 1 W11572047 (evap) and 1 W11504450 (lokring), rqstng P&A on 1 W11504420 (coupler), ordrng 1 SSTECH (SS TECH)"