Appliance Repair Ashton-Sandy Spring Maryland

VIA INC Rated out of 5 stars based on 0 customer reviews

We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Ashton-Sandy Spring, MD 20860
Justin S.
Job Details: 07/08/2022
replaced the dispenser and the lock. ran the calibration cycle and 2 diagnostic cycles without any error codes. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashton-Sandy Spring, MD 20861
Andrew H.
Job Details: 07/06/2022
"Customer complaint is the unit is not cooling well in the fridge and freezer. Inspected unit found 50° in refrigerator and 20° and freezer found ice melting and ice bin. I checked and found back wall covered in Frost of the freezer evap cover. Customer insisted I call tech line. So I called tech line while removing the evaporator cover. I put unit into test 6 and test 6 shows 01 bimetal clothes I checked and found defrost heater is on. I completely defrosted evaporator with steamer. Bi-metal opened when bi-metal is above 55° defrost element. Test one shows 01 past test 2 shows 01 passed. Fans are working and or gaskets are sealing. Return vent is not blocked and has good air flow through it I checked with steamer when defrosting evaporator. I put unit into test 7 and changed it to 02 for 8-hour defrost setting. I found unit not going into defrost but will go into defrost when done manually control. I called and documented issues with Whirlpool tech line. While on the phone with techline, techline could overhear that the customer was very unhappy with the product. Tech line stated that it sounds like the customer does not service performed and documented it under the same file number for Israel. It advised me to tell customer to contact customer service. I believe the unit has bad programming of the control and is not letting you to go into defrost causing the evaporator to freeze over. This is due to the control board and it will need to be replaced. I found control board on factory backorder. Customer called Whirlpool customer service while I was in the house and will give them file number to discuss further steps. I advise customer to let us know what happens with their conversation with Whirlpool customer service and if they do not replace the unit then we will schedule to come and replace the control board when it arrives.; ordrng 1 W11567495 (Control board)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model KHMC1857WSS0
Near Ashton-Sandy Spring, MD 20861
Andrew H.
Job Details: 06/27/2022
Complaint is unit's not heating. Inspected unit found unit not heating. Tested unit through control. Down unit has bad magnetron. I quoted customer for replacing the magnetron. Customer did not want to repair unit at this time and paid for service call with credit card.; ordrng 1 W10245183 (Magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashton-Sandy Spring, MD 20861
Justin S.
Job Details: 06/17/2022
cx says the items on the second shelf are freezing and once or twice says the vegtable drawers have frozen. put the unit into diagnostics and thermistors test good. the diffuser and evaporator fan are good. the new thermistor resistance is 2.6k where the old sensor is at 2.8k. replaced the thermistor and reset power to the unit. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Ashton-Sandy Spring, MD 20861
Robert L.
Job Details: 06/13/2022
"knocked and cx answered said technican was out at 8:15 this morning from bray and scarf, she never called whirlpool but did have missed appointment from bray , seeems as if BRAY is calling whirlpool for cx and coming out to fix units ..... canceling call"