VIA’s service was really disappointing and deficient. The service call was (or should have been) simple: the original refrigerator door gasket had fallen apart and no longer kept the door consistently and completely closed. The technician who came to our house replaced the gasket with a new one. It’s as if there are no magnets in the new gasket as the door does not adhere to the body of the refrigerator. As a result, there is a good deal of condensation in and around the door and inside the refrigerator. I could only imagine the amount of electricity required to keep the refrigerator cool. The disappointing part is that the technician acknowledged the lack of cohesion between the door and the body. He said something to the effect that it sometimes takes time for the new gasket to take effect. I am neither a physicist or a technician but I know when magnets are or are not working. This is clearly a case where, for whatever reason, the magnets are not working. I am not sure why he would perform this work then leave when the job so obviously was not done. (I was not at home - my daughter was.)

Perfect service. Arrive on schedule and fixed the problem. A very hard repair job that was in a hard to reach spot. The technician got it done. Thank you!

Davonte was on time and helpful in identifying what the potential problem was. He was also very clear that if we could not address the problem on our own (through defrosting) that we had 30 days to call them back for service. Appreciated that. Would call VIA again.