Appliance Repair Alexandria Virginia

VIA INC Rated 4.6 out of 5 stars based on 9 customer reviews

We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Alexandria, VA 22314
Christian C.
Job Details: 07/21/2022
Cx complaint console screen is not working. Inspected unit found ui screen just showing lines. Power cycled unit and reseated console connection to control. Issue still persists. Did not recieve fascia. Will use on return visit. Cx could not find reciept of purchase. They will have it on the return visit. They said they purchased around november of last year.; schdld next appmnt for 8/5 FRI !
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Alexandria, VA 22308
Christian C.
Job Details: 07/21/2022
Cx complaint ui does not work. Inspected unit found when pressing buttons ui beeps but leds do not light up. Installed console. Tested unit no errors. Ran through service cycle no issues. Cx paid in full.
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDZ00
Near Alexandria, VA 22302
David J.
Job Details: 07/20/2022
Cx complaint unit has a lot of ice/snow build up in fc. This has been doing this for a while. This unit is a model suite so nobody cared to let us know sooner. Inspected unit and found both door gaskets are not sealing properly. Inspected outside of unit for physical damage and could not find any. Checked unit to make sure it was level which it was. Check door hinges and made sure they were properly lined up and tight. FC bottom of door gasket is sagging and I tried to heat with heat gun and could not get gasket to seal at all. Taking a look at the RC door gasket and found a huge gap on the left side and on the bottom. I was able to heat gasket on left side to make it seal. But could not get to seal on the bottom. Again could not find any damage to the Frame causing them not to seal. Ordering both doors w/gaskets for return visit. ; ordrng 1 Lw10856291 (FC door stainless with gasket) and 1 Lw10856289 (RC door stainless with gasket) and 1 W11178521 (Nameplate)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Alexandria, VA 22303
Christian C.
Job Details: 07/20/2022
Installed cold and hot water inlet valve. Tested unit in service mode no issues. No errors. No leaks. Unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS
Near Alexandria, VA 22314
David J.
Job Details: 07/20/2022
"Cx complaint unit door would go to shut and then open back up, unit would not shut which caused the light to stay on. Inspected unit and found it working properly. Kitchen is under construction and the contractor came by yesterday 7/19 and installed unit properly. According to Cx the contractor stated is was level which was causing it to bind and open back up. Check the leveling of the unit and it was straight. Tested unit (in,out) about 10 times. Heated up a wet paper towel and checked to make sure light was turning off. Unit is working as intended."
Alexandria, Virginia
08/02/2022
Christian was great. We’ve always had great experience with Via.
Overall Experience
Derek New
Alexandria, Virginia
08/02/2022
Chris the Tecnician was great and polite and was on time for when he said he was going to arrive. Unfortunately the work Chris did made my problem worse now . The fridge door slams shut which cause the freezer door to pop open and stay open . Chris adjust the doors on there rails he said . I do t believe the fridge doors were made to close the way they do now . I am extremely unsatisfied with my service and have let Whirlpool know that in the survey the sent me . I was hoping to hear back from a Whirlpool customer service rep . Have not hear a word . I know the world has change with Covid but old fashioned customer service has gone out the door. My option. My fridge still fogs up inside also! Hoping to hear back from you soon . Derek
Overall Experience
Alexandria, Virginia
07/28/2022
Overall Experience
Bob
Alexandria, Virginia
07/27/2022
Great company with great people working the field.
Overall Experience
Alexandria, Virginia
06/29/2022
Overall Experience