CX complaint was unit IM didnt work confirmed issue checked the power coming at the board on pin j12 p1 and p2 and got 0 volts cx would need new control; ordrng 1 W11690305 (main PCB)

CX complaint was unit IM didnt work confirmed issue checked the power coming at the board on pin j12 p1 and p2 and got 0 volts cx would need new control; ordrng 1 W11690305 (main PCB)

Customer complaint unit is the door is not staying down and keeps coming up and the dispenser is leaking soap. I found the unit is openning the dispenser and is completing a test cycle. I asked the customer to fill the dispenser and she puit detergent on the soap compartm4ent and also on pre wash. I explained to the customer the difference between the soap and prewash and why it would leak if the detergent is loaded on the prewash section. she understand and will only put detergent on the compartment. Friction sleeves failed and are ripping. Replce sleeves and tested. Unit is back to normal operations.

"Installed spray arms and dispenser, filled rinse aid dispenser, ran service test, unit is now working properly."

"Cx states dishes not cleaning fully. Ran service test, wash motor sounds great, completed with no errors. Found both spray arms clogged w/ debris, rinse aid appeared empty, but was filled with water, cx says they did not put anything in rinse aid dispenser. Ordering spray arms and dispenser; ordrng 1 WPW10428217 (dispenser) and 1 WPW10319027 (spray arm) and 1 W11550106 (spray arm)"