"CX complaint: Buttons will stop working and had video.Inspected video and unit. confirmed cx complaint. found console connections good, but buttons are shorting out. ordering new console assembly for return visit.; ordrng 1 W11493862 (console assembly)"

"cx complaint unit not cooling properly. temps spike up alot when they load unit up with groceries and when they have peopel over and doors are open often. inspected unit and verified complaint. all service tests pass, thermistor tests display temp that im getting, 48 in rc and 15 in fz. noticed condensation on mullion. turned humidity control on and felt mullion started getting warm. also noticed frost in bottom right corner of fz door. no gaps in gaskets. fluffed all gaskets with heatgun. noticed small tear in RH rc gasket but dont think thats the issue. cx wanted me to pull unit out make sure condensor wasnt clogged up. condensor is clear in front and back and i vacuumed off back panel. cx paid 120 service call with check. if cx calls back, preid RC and FZ door gaskets"

"CX complaint: Ui intermittantly not workingInspected unit, could not confirm complaint. Ran test cycle and found no error codes. If happens again CX will record video and call back."

"Cs door swings open really fast, confirmed complaint.I found the right hinges has frayed the rivot to the spring causing door to swing open.Replaced right hinge and tested unit.Unit is now working properly."

cx complaint unit is no longer making ice. inspected unit and conifmred no ice and ice maker is on freezer is at 2 degrees fan is running. checked ice maker and feels jammed. removed ice maker and confimred its jammed so cleared icce reinstalled ice maker it cycled and filled with water just fine. collected for serviuce fee unit is good