cx complaint unti is making a noise when washing not the whole time but through the cycle it does it everytime. i inspected unit then listend to cx recording and noise is squeeling noise when diverter is switching wash postion. unit needs a sump so grabbed pre id part and replaced sump and tested and had no leaks but same nosise but this one is worse diverter clicks loud and drain pump is rattling loud. unit had 10-2 error code. i called techline and documented issue and told me to order part right from kitchenaid so they can test first austin. i then noticed date on new part is same date on serial number maybe we got a bad batch of sumps. reordering sump/motor for return; ordrng 1 W11416362 (sump/motor)

"After previous visit, I had found this unit had a AWI sensor failure arrived today and turn power off the unit went inside of unit and removed cover under wash arm and found water removed water with vacuum removed bottom panel and disconnected harness and removed Owi sensor. Reinstalled, new part, and connected harness Reassembled unit inside and powered on made sure there was no error codes and tested unit unit filled with water and started washing. Forced drain and drain pump. Worked properly explain to customer that the inside of this unit is very filthy and needs to be cleaned thoroughly. I explained this problem will continue to happen, please please please make sure the inside of this unit is clean. Unit is working as intended. Job complete."

"cx complaint is the unit not washing. cx said they try different settings and cycle and it cleans maybe 1 out of 5 tries. checked for codes and found F7E1 no heat, F8E1 slow drain. ran service cycle and wash motor did not run. found control is sending 121vac. ohms wash motor and got 2Mohms. plugged harness back in and wash motor started running. unplugged and checked reading again. still shows 2Mohms. heater worked at end of cycle. called techline to document. they said motor is way out of spec and doubt that reading is correct. advised issue could be control board or wash motor. quoted cx for wash motor and control. they paid service call and said they would shop around and talk to landlord before calling for repair.; ordrng 1 W10854215 (cntrl-elec)"

isntalled IM. restored power and IM cycled and filled. unit is wowrkign as designed.

Cx complaint Ive maker is not working. Arrived today and verified complaint. Found ice maker to have broke in a bunch of parts. Not sure how it happened but unit is going to need a new ice maker. Tested all other features and temps were good. Cx paid in full for parts and labor. Will return when parts arrive. ; ordrng 1 WPW10300022 (Ice maker)