Found units ignitor for the oven unplugged and torn door seal. Reconnected ignitor but will need to replace the door seal.; ordrng 1 WPW10535778 (Oven seal)

"Confirmed cx complaint unit not producing ice in fridge, not keeping up with production in freezer. Tested unit temps, found fridge reading at 34 degrees, freezer at -1. Found ice maker mold full in freezer, freezer is producing. Found E5 error code in fridge ice maker. Confirmed ice maker fill function, ice box fan, and proper water flow to unit. Called techline and documented issue, techline advised that if everything checks OK that it can only be the ice maker. Cx states that production in freezer has decreased but it is likely that they are relying on it more due to the failure of the fridge ice maker and that it can't keep up with demand. Techline advised replacing fridge ice maker and freezer ice maker to be certain of no failures.; ordrng 1 W11658802 (ice maker (fridge)) and 1 W11578780 (ice maker (freezer))"

"Confirmed cx complaint freezer door handle loose. Tightened allen nut on handle, tested unit, unit working as designed."

"Installed parts, tested unit, unit working as designed."

"Confirmed cx complaint unit making loud ticking noise in operation. Found convection fan making contact with housing, making loud ticking noise in operation. Ordering convection fan assembley, cx paid in full.; ordrng 1 W11414552 (convection assembley)"