"Gearcase, slider, and bolt replaced. New slider came with a new bolt. Unit tested and is working properly. Old parts left with customer."

"Customer complaint is that the unit will not turn on. Found the unit full of water, unit is not draining. Inspection of the drain pump found the connector loose. Connector fully seated and unit retested. Unit is working properly."

"Customer complaint is that the unit is noisy during spin and running longer than normal. Checked for stored error codes and found F2E1. Ran test cycle and the cycle ran properly, but made a knocking noise during agitate. Inspection of the drive system found the gearcase is leaking oil and the rotor bolt is loose. Unit needs a new gearcase, slider, and rotor bolt.; ordrng 1 W11393685 (gearcase) and 1 W10752189 (bolt)"

Cx complaint is that the unit is not draining at the end of the cycles. Upon arrival I found that the unit has a rubber hose extension to reach the stand pipe. That has collapsed and is not allowing the water to drain out. I found that the when I adjusted the hose it was able to drain properly. I informed the cx that they will need to install a longer drain hose to prevent the issue from happening again. Job complete

Cx complaint is that the unit is not turning on. Upon arrival I found that the unit is unresponsive. I tested the outlet and found that it has 122v and is wired correctly. I then removed the panel and found that the control is getting 122v. The light on the control is illuminated. I found that the encoder is unresponsive. I was able to replace the encoder. i then repowered the unit and found that it is now responding. i was able to start a cycle. Unit is functioning as intended. Job complete