"Cx complaint that the unit is not starting at all. I inspected the unit and confirmed the complaint. I found an error code: f2e2. The unit does not respond to any commands just flashes 'f2e2'. I checked the connector from the UI at the control board, I removed it and secured it. Still no response from the unit. The unit will need a new control and UI console for the return visit. I'm ordering the part for the return visit.; ordrng 1 W11305308 (control board)"

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Cx complaint that the unit control panel has a large dent from the heat. I inspected the unit and confirmed the complaint. I called WP safety/ techline to document the issue and they gave authorization to cover the replacement of the control panel. I'm ordering the control panel for the return visit. WP safety gave auth # to cover the repair.W12VIM1WPL1.5; ordrng 1 W10879583 (control panel) and 1 WPW10318550 (console)

"cx complaint is the unit running on its own, lights turing on/off by themselves and beeping by itself. cx said she came home one day and unit was running a broil cycle, display showed cycle running and unit was at 500 degrees, very hot in the house. when i arrived power was off. turned power on and checked for codes. found none saved. temp prob is reading correct temp for the room. monitored unit for a few min but it did nothing strange. i called techline to document. they said they have not had any known issues with this model but advised replacing control and panel to be safe. they also said when new parts are replaced to swap the L1 and L2 at the terminal block in case of interference. 7733681655. ordering parts. advised cx to only power unit on when in use then turn off.; ordrng 1 W10894098 (control board) and 1 W10893947 (panl-cntrl)"