"CX complains unit light does not work. Found unit display also is not comming on. Found unit control has shorted triac, was able to replace control and bulb with pre i.d parts. tested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED."

"CX complains unit is not running cycle and unit pots and pans as well as normal buttons are flashing. Tried to enter diagnostic test but console is unresponsive. Found unit vent gasket had failed and allowed moisture to corrode control as well as short console. Unit will need control, console, vent, and vent gasket replaced for repair. Office to schedule repair with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 WPW10084142 (control) and 1 WPW10142945 (console) and 1 WP8558980 (vent) and 1 WP8269259 (gasket)"

"CX complains unit is not filling with enough water. CX is within manufacture warranty. Unit shows no errors nd unit fill valves are filling perfectly. Unit went through diag test with no issues. Instructed cx on how to adjust water levels on certain settings as well as explained the 'extra power' feature. If cx is still unsatisfied with performance refered cx to CX service. Unit is working as designed, no further work needed."

"CX complains unit is not heating. cx heard loud pop and unit stopped heating. Unit is recieving 122.4vAC to control, unit rotates and lights up but does not heat. Unit will need high side as well as interlocks. office to schedule with cx when all parts arrive. 2nd tech needed to remove unit.; ordrng 1 W11545872 (transformer) and 1 W10850446 (capacitor) and 1 W10832024 (mag therm)"

"CX complains unit is not producing ice since last visit. Found unit had frosted up at icemaker causing icemaker to not be able to rotate. Found FC gasket to not be sealing even after slider repair. unit will need FC door replaced as well as icemaker replaced with door to correct issues. Cannot replace icemaker currently due to frost buildup will cause new icemaker to fail unit FC door is replaced. called techline due to repeated issues and spoke to Robert, who agreed unit will need rt RC door and FC door replaced for repair. quoted cx for repair, cx does not want to go forward with the repair at this time. No further work needed unless cx agrees to repair."