cx complaint icemaker makes chugging noise the whole time it cycles and sometimes doesnt make ice or only makes a few small cubes. inspected unit and verified noise form icemaker. icemaker filled mold up completely this time but can see a few small cubes in container. ordering icemaker for noise and valve for small cubes since it may be seeping and freezing up fill tube sometimes. call cx to schedule return visit once we have eta on parts; ordrng 1 W11524655 (valve) and 1 W11556926 (icemaker)

"cx complaint foam strip stuck in periscope vent, found cooktop foam had come loose and stuck to periscope, was able to pull out in one piece, cooktop extremely tight in counter, installer added foamfor spacing in rear became detattched over time, tested all ops ok"

"cx complaint loud metal scrapping, cx had video, found f0e7,f6e3, stored, found rotor screw had backed out, replaced slider from trucktock,with new bolt, recalibrated, tested all ops ok; ordrng 1 W10734521 (slider RL VS), used 1 W10734521 (SLIDER RL vS) from stock"

"cx complaint not holding temps, cx hits cancel and temp will read under, no errors, preheated to 350, 375 cycled off, 325 cycled back on, tested at 400, 430 off, 375 back on, temps almost dead on, showed cx how to calibrate to her liking, tested all ops ok, collected $139 visa"

"Replaced drain pan and installed the kit, cleaned drain with steam gun. Unit is now working properly."