We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, Virginia 23325
Zachery R.
Job Details:
07/21/2022
"cx complaint unit not completing cycle, checked unit, unit has decfective cap, replaced cap, tested, unti working as designed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Portsmouth, Virginia 23703
Anthony D.
Job Details:
07/21/2022
replaced heating element tested unit working as designed
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Chesapeake, Virginia 23325
Zachery R.
Job Details:
07/21/2022
"cx complaint cooktop not working. upon arrival seen live infestation, advised cx to contact exterminator. unit will need all four burners to complete repair."
We serviced a
JENN-AIR OVEN
Model JJW2730WS02
Near Sabillasville, Maryland 21780
Ricky E.
Job Details:
07/21/2022
"customer stated that the unit was giving a f8e0 error.. verified issue. the unit will give the error during bake cycles, but not all the time. in diag the blowers will run on low with no issues.. the unit will need the blowers and control..; ordrng 1 W10617330 (panl-cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Fredericksburg, Virginia 22401
Thomas B.
Job Details:
07/21/2022
Cx complaint unit is not working properly inspected unit removed and replaced the cam tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW02
Near Centreville, Virginia 20121
Demonte S.
Job Details:
07/21/2022
"Installed the Freezer Evaporator, Couplers & Thermistor. Filled unit with Nitrogen. Unit is holding pressure. I then pulled a Vacuum on the unit. Filled the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Windsor, Virginia 23487
Austin D.
Job Details:
07/21/2022
"cx complaint the unit is not making ice. checked the unit and found a frozen fill tube and a bunch of ice forming under the ice bin. this shows signs of moisture coming from the sperator door. therefore, ordering a new seperator. unthawed the fill tube and teested operation. unit is running as designed. will get that seperator on order to prevent the issue from occuring again.; ordrng 1 W11423782 (seperator)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Deltaville, Virginia 23043
Justin W.
Job Details:
07/21/2022
upon replacing control found control sent not correct. replaced ui and tested unit working as designed. advised cx control was not correct but unit working as designed. advised ticket stays open for 30 days and if issue arises to call and we would come back with control. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Milford Mill, Maryland 21244
Keith H.
Job Details:
07/21/2022
installed valve thats working but somehow theres still condesation buildup on TOP of freezer gasket with no evidence of a leak. cx prefers second opinion to address issue; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Waldorf, Maryland 20603
Shawn D.
Job Details:
07/21/2022
arrived freezer 9 fridge 34 no noise full bin of ice wrong fan was ordered....please refund cx for the parts and labor unit is working fine at this time and told cx to record the noise if it comes back.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Reedville, Virginia 22539
Justin W.
Job Details:
07/21/2022
cx complaint unit non responsive. checked unit to find failure in ui. key input not recognized. replaced ui and tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Lancaster, Pennsylvania 17602
Justin L.
Job Details:
07/21/2022
As per previous visit was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Dunkirk, Maryland 20754
Robert A.
Job Details:
07/21/2022
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. There was no water in the unit, the cx said it did not drain once then worked fine after that. I hit the cancel button to drain and it drained fine. I checked the ohms for the drain pump and it was good (35.8 ohms). The harness to the drain pump and connector are good as well. The unit is working as designed. I collected the service call fee by CC."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HZ10
Near Montclair, Virginia 22025
Demonte S.
Job Details:
07/21/2022
Inspected the unit. Found that the cx is saying that the Microwave keeps tripping the Breaker. Plugged microwave into another outlet. Ran Microwave for 2 mins. Microwave didn't trip the Breaker. I then plugged Microwave into it normal outlet. I started a 2 min cycle. Breaker tripped. Advised that the cx gets an Electrician to look at the Breaker & Outlet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Bowie, Maryland 20721
Alexander D.
Job Details:
07/21/2022
"cx complaint fz door not closing properly. after cx lost power during a storm, cxs daughter tried to pull unit out to plug unit into generator. she was trying to pull unit out from the handles and now top of fz door not sealing. inspected unit and verified complaint. found fz door brackets bent so top of door cant touch cabinet, pic saved. was able to unbend brackets. tested door, now sealing all the way around. unit is now working properly. cx paid 120.00 service call with c/c."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Bowie, Maryland 20721
Alexander D.
Job Details:
07/21/2022
"cx complaint unit not powering on after bad storm. inspected unit and verified complaint. cx doesnt have pop but can see unit is in warranty in entitlement search. found L1 on terminal block burned up. still have 240v at power supply. ordering terminal block and wire kit. wire kit comes with screws and nuts. cx is going to lowes to try and get copy of pop for return visit and will get new power cord for us to install. had cx take pic of power cord so he gets the right one. parts in stock, scheduled return visit for 7/26; ordrng 1 WP3397659 (terminal block) and 1 279318 (terminal block wire kit)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Virginia Beach, Virginia 23456
Branden R.
Job Details:
07/21/2022
"cx complaint the glass part of the light bulb disengaged from the metal threaded part on the metal. checked unit found lamp will not turn on , disassembled and found wire unseated from lamp holder not allowing proper vac to light , replaced with pre id and tested unit is now lighting as designed . reassembled and tested again unit is running as designed ."
We serviced a
AMANA RANGE
Model AGG222VDW4
Near Gloucester, Virginia 23061
Justin W.
Job Details:
07/21/2022
called safety spoke to steve. cx complaint cooktop exploded and knocked things off wall. upon arrival cx had propane turned off. she was fearful of unit called safety to document. cx does not want unit repaired after scaring her. advised cx to call safety for further instructions cx agreed
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Wilmington, Delaware 19808
Taylor F.
Job Details:
07/21/2022
Cx complaint is unit not spinning out. Tested inspected and verifed complaint. Replaced motor and capacitor from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Newark, Delaware 19702
Alexander W.
Job Details:
07/21/2022
"Cx stated unit not working at all, tested inspected and verified cx complaint . Found F7E5 error code found motor and control defective unit shuts off and resets after agitation cycle. Ordering motor and control cannot reached at this time due to SO parts. ; ordrng 1 W11607637 (Control) and 1 W11497303 (Motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Lancaster, Pennsylvania 17602
Justin L.
Job Details:
07/21/2022
Cx complaint no issues with first cycle after last visit but on the second cycle they noticed water coming from the corners and the padding under the door felt wet. Was able to access unit and removed outer panel. Ran unit to replciate the issue but unit didnt leak until outer door was on. Found that due to the way the cabinet is it was putting pressure on the door causing it to not close properly. Unit is trimmed in and cx attempted to remove trim but unable to. Cx will need to have cabinet fixed and then raise the legs to help. Unit operating as designed no further work needed
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Grand Prairie, Texas 75050
Sal R.
Job Details:
07/21/2022
CX complai t is that the unit is making a loud noise during the spin cycle. I found that the unit is making a loud rubber rubbing sound. I replaced the belt and found that the unit is still making the sound. I feel as the sound is coming from the rubber gromet on the drive shaft / grearcase . I am orderign 1 grearcase (W11454741) and will use the splutch on the return date. return visit will need to be 2 call counted due to the time it takes to replac e a grearcase. Return date set for 7/26; ordrng 1 W11454741 (grearcase 50 @ tribs) and 1 2callcount (2 call count)
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS00
Near Wyomissing, Pennsylvania 19610
Justin L.
Job Details:
07/21/2022
Cx complaint after last repair on 7/18/22 the unit hasnt made since. Was ablle to access unit and found it running with the water going over evap tray. Found compressor to turn on and run about 20 seconds then shut off. Used amp clamp and found when compressor starts its pulling 15Amps then goes to 5.6-5.7 Amps before shutting down again and suction line gets cold. Ohmed compressor to find from top to bottom right 4.4 Ohms top to bottom left 10.2 Ohms and 14.4 Ohms from left to right .Contacted techline and spoke to Drew SR#7734131525 signs pointing to a restriction in the system. Contacted SS tech MM and ordering the parts he requested and a 5 call count sealed system repair office will need to set return; ordrng 1 2217446 (condensor base) and 1 WPW10605286 (compressor) and 1 W10528572 (tube) and 1 WPW10534030 (gas valve) and 1 WPW10206473 (coil solenoid) and 1 WP2313624 (condensor) and 1 WPW10200037 (drier tube) and 1 WPW10218037 (evaporator)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Newport News, Virginia 23605
Lucas R.
Job Details:
07/21/2022
"cx complaint low water, low ice, checked unit found filter head leaking, allowing air into lines, replaced filter head, tested, unit working as designed."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Bladensburg, Maryland 20710
Emmanuel R.
Job Details:
07/21/2022
"Cs unit is not cooling or making ice, I found the evap frozen over. Defrostred evap, Fan turns on, good frost pattern, Thermistor reading 11.5kohms in a block of ice. I manually turned defrost heater on and it turns on and heats good. All connectors seem to be making contact. Control board must not be turning defrost heater on when its supposed to. Ordering control. Icemaker test passed , icemaker cycles and fills with water, temps are not cold enough. Advised customer to leave the unit plugged in and keep an eye out for frost build up, unit could have had a loose connector.; ordrng 1 W11546609 (control)"
We serviced a
MAYTAG DRYER
Model MED6230RHW1
Near Portsmouth, Virginia 23707
Anthony D.
Job Details:
07/21/2022
cx complaint unit making thumping sound checked unit found rear rollers starting to seize replaced rollers sound was still there disassembled unit could not find anything contacting drum but drum seems to be slightl out of round ordering drum to complete repair; ordrng 1 W10545923 (drum)
We serviced a
MAYTAG DRYER
Model MGDE500VW1
Near Dover, Pennsylvania 17315
Bernard M.
Job Details:
07/21/2022
Cx complaint door wouldn't close. Inspected unit and found the strike not connected to panel. Reconnected the strike and made sure it was secure and now the door shuts completely and locks when operating the unit. Ran normal cycle and unit spun and heated as designed. Unit checks good
We serviced a
KITCHENAID RANGE
Model KDRS483VSS04
Near Keswick, Virginia 22947
Eric F.
Job Details:
07/21/2022
"Cx not home, had baby sitter there, office reached out, no answer. Checked unit, found orifices clogged in front right and left burners. When cx calls back please ask him if he's on propane or natural gas so I can quote him with the correct parts. Cx currently owes 120 diagnostic.; saved tckt"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHV00
Near Hampton, Virginia 23669
Lucas R.
Job Details:
07/21/2022
"cx complaint unit not making ice, checked unit found temps at 8 and 37, fc evap fan recieving 14 vdc and not turning, also found icemaker making grinding noise,.; ordrng 1 W11032800 (motor-evap) and 1 W11579560 (icemaker)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
07/21/2022
CX complaint about unit not cooling well temps on arrival FC25* RC58* noticed a frost formation on evap's back wall put unit on test mode forced defrost and can heard heater sizzling confirmed proper power to unit 120vac properly grounded and polarized control not sending unit to defrost mode in regular basis CX MUST HAVE IT THAW OUT 24 HRS B4 RETURN; ordrng 1 w11546609 (control box) and 1 w11546681 (hrnss heater)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Harrisburg, Pennsylvania 17111
Justin L.
Job Details:
07/21/2022
"Cx complaint unit not going through cycles. Was able to access unit and found F8E1 long fill/no fill. Ran diagnostic cyle and found good water pressure, temps, unit locked, agitated, drained and spun. Ran normal cycle with 4 Large bath towels and unit went through with no issues. As of now unit is operating as designed. Collected for service call only. No further work needed"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pylesville, Maryland 21132
Marc M.
Job Details:
07/21/2022
cx complaint unit not spinning clothes dry. inspected unit and found errors f8e1 f7e5 in diag. ran auto test cycle and found that the cold water valve is not activating the solenoid. checked and found also that the unit will agitate with no issues. unit drains and drain hose is an appropriate depth within the stanpipe. unit attempted spin and competed with no issues despite the f7e5 error. unti will need parts.; ordrng 1 W11399433 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, Maryland 21042
Eric W.
Job Details:
07/21/2022
cx complant of unit making noise got to cx home he had vidio of noise i turned every thing on but could not duplacate noise cx will watch unit to try and find where noise is comming from
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near York, Pennsylvania 17408
Bernard M.
Job Details:
07/21/2022
"Cx complaint not enough water is going into unit. Entered diag and found error code F8E1 long fill. Disconnected hoses and accessed the inlet valve and found the hot water side wasn't fully connected. Removed connection and made sure solenoids connectors weren't damaged, secured connections on both hot and cold, recalibrated and ran auto test, test completed without further issues. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model ACR2303MFW7
Near College Park, Maryland 20740
Andrew H.
Job Details:
07/21/2022
Customer complaint is the left front burner and left rear burner are not working inspected unit and found the bi-metal open on the bottom of the elements. Unit will need new elements and switches. Ordering parts. Please call with ETA on parts.; ordrng 2 W11396792 (Element)s and 2 W11396790 (Element)s and 2 814399 (Element harness)s and 2 WP3149400 (Infinite switch)s and 2 3148952 (Infinite switch)s
We serviced a
WHIRLPOOL RANGE
Model WFE520C0AS0
Near Laurel, Maryland 20708
Andrew H.
Job Details:
07/21/2022
"Customers complaint is three out of four of the burners are working. One of the burners is getting stuck on high and will not go down to low setting. I found that all three burners were malfunctioning due to the switches. I replace two switches from Van stock. I drove the tribbles and picked up a switch to replace for the large front right burner. I tested units are working properly; used 1 WPW10434452 (Switch), and 1 WP3149400 (Switch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVA03
Near Glenarden, Maryland 20706
Emmanuel R.
Job Details:
07/21/2022
"Cs RC not cooling, Found the evap frozen over, i defrosted evap, Found the wiring harness with the bimetal and control board malfunctioning. Replaced evap wiring harness and control. Tested unit , unit is no working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Fredericksburg, Virginia 22408
Thomas B.
Job Details:
07/21/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally also changed out the drain pump tested for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Brookfield, Connecticut 06804
Chris B.
Job Details:
07/21/2022
replaced air tower and installed data logger resq for 7/29/22; schdld next appmnt for 7/29 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Rockville, Maryland 20852
Roberto I.
Job Details:
07/21/2022
"Cx complaint left door not closing.Warranty seemed to be expired but cx told me about an extra year of warranty trough the builder (PULTE). Called office, was told me to proceed IW.Inspected unit, found mullion top clip out of place preventing door to close. Removed and then properly reinstalled mullion. Door tested ok."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Baltimore, Maryland 21230
Milton J.
Job Details:
07/21/2022
CX complaint unit not coming on. Checked outlet and good. Took a voltage reading from the control and 119vac incoming but no reponse when trying to power or put into diagnostics. Unit needs new Control. **We were just out here this month and multiple times so did not charge for diagnosis but told CX may change.** -MJrob; ordrng 1 W11170317 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near McLean, Virginia 22101
Jason A.
Job Details:
07/21/2022
CX complaint FRIGE FC door wont open. Found FC door rails iced up. Seals have good contact with cabinet & no frosting. Rails have lube that hardens up in FC temps. Heated & wiped away old lube. If CX calls back order & return with L & R slide assym WPW10397636 & WPW10397635 > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Keswick, Virginia 22947
Eric F.
Job Details:
07/21/2022
"Confirmed cx complaint unit still reading 7 degrees over set temp, reading has not changed since cx noticed issue. Unit has had control replaced recently, thermistor is reading in range, UI control board only other component in series. Ordering UI. Cx paid in full.; ordrng 1 W10839424 (UI)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS
Near Washington, District of Columbia 20015
Ricardo S.
Job Details:
07/21/2022
"Cx complains about a noise on the Rc , inspected unit.. the evaporator cover on Rc is full of frost, the thermistor not working,, Fc temp 4 degrees, unit cooling ok. order fan scroll and thermistor..; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 2 countsjob (2 counts job)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near York, Pennsylvania 17402
Sal R.
Job Details:
07/21/2022
"WP initiatied service call, per Technical Service Pointer #: W11540964 . I was able to access and replace the heating element. Unit test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, Virginia 22902
Eric F.
Job Details:
07/21/2022
"Installed parts, tested unit, unit working as designed. Advised cx on cleaning of unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Derwood, Maryland 20855
Justin S.
Job Details:
07/21/2022
replaced the left pantry door icebox adapter seperater valve and filter housing. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Chesapeake, Virginia 23325
Zachery R.
Job Details:
07/21/2022
"cx complaint unit working intermittently, checked unit, compressor reading .8 amps, spoke with AR was advised to order ss components. ordering ss parts needed for repair.; ordrng 1 W11598434 (evap) and 1 W11506620 (lockring) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 876765 (mtg kit) and 1 4387444 (evap repar) and 1 W11504450 (lockring) and 1 W11574734 (compressor) and 1 W11504431 (lockring) and 1 W11504415 (coupler) and 1 W11506621 (lockring) and 1 W11506635 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Millersville, Maryland 21108
Kevin P.
Job Details:
07/21/2022
arrived and cx answered the door stating the unit was diagnosed as a compressor and the unit is being replaced. no service
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW01
Near York, Pennsylvania 17406
Bernard M.
Job Details:
07/21/2022
"Cx complaint the FC has frost build up. Inspected FC and ice building up along the top left and on the top of door. Found gap between the liner and the filler had been damaged. The filler is folded/wrinkled up and the gasket doesn't seal. Air is entering through creating ice build up. Ordering filler and adhesive, once parts are in contact cx to reschedule; ordrng 1 W11219639 (wrapper filler) and 1 WP4317852 (adhesive) and 1 W10841140 (silicone)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXB05
Near Carrsville, Virginia 23315
Austin D.
Job Details:
07/21/2022
came out to replace the ice maker. disassembled the unit as needed. replaced the ice maker. tested operation unit is running as designed.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Ellicott City, Maryland 21042
Eric W.
Job Details:
07/21/2022
cx complant of lower drawer not colsing inspected unit found frame damage to lower right side the frame is bent in not allowing drawer to close called tec line they had me push in the cover to wire harness now drawer is closing
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Hyattsville, Maryland 20785
Emmanuel R.
Job Details:
07/21/2022
"Cs washer is making a squealing noise, found rubber shavings on bottoms of unit, belt is slipping. Replaced belt and splutch , tested unit. Unit is not making the noise now."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Franklin, Virginia 23851
Austin D.
Job Details:
07/21/2022
"cx complaint the unit is not allowing the gasket to stay all the way into the spot. therefore, the unit doesn't have a good seal when the door closes. called techline to document and to see what they reccommend due to the holse not being punched out for the gasket. was told to drill out the holes and return with a new gasket. part on order.; ordrng 1 WPW10129032 (whirlpool seal)"
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near Upper Marlboro, Maryland 20772
Robert A.
Job Details:
07/21/2022
"Cx complaint that the utensil rack is broken and will not hold the utensils. I inspected the unit to confirm the complaint. I found the utensil rack has damage on the base of it, which causes the utensils to fall through the rack. The unit will need a new utensil rack to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 WPW10473836 (silverware basket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Silver Spring, Maryland 20904
Israel R.
Job Details:
07/21/2022
"I got to the unit and as soon as i open the refrigerator door i can see that the unit right corner has been smashed and the door is closing but the frame is exposing the inside and is leaking air. I fixed the frame and set silicone to seal the unit. I instaled the other parts. But the main issue is the big gap at the bottom of the refrigerator. Unit is back to normal operations.; ordrng 1 482338 (adhesive), used 1 482338 (Silicone) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, Maryland 20852
Roberto I.
Job Details:
07/21/2022
CX complaint water filter stuck in place.Tried to remove water filter but it was completely stuck and the filter cap came out . I used a channelloch to remove the filter and then I installed a new one provided by the cx. The cx also asked me to install the air filter (she provided a new filter).
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near York, Pennsylvania 17403
Bernard M.
Job Details:
07/21/2022
Cx complaint no cooling in RC section. Inspected freezer and found condensation build up along the top and the air ducts were clogged with ice. Drain pan was cleared with no ice forming. Defrosted ducts and air began to flow into RC. Contacted TL and spoke with Adrian and found over an 1/8in gap at the liner on bottom right corner of RC. Stated air is flowing in and going into ducts creating the ice build up. Sent photo to TL of gap and deeming unrepairable. WP will contact cx in 2-3 business days to discuss next steps
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Chesapeake, Virginia 23322
Branden R.
Job Details:
07/21/2022
"cx complaint other.no lights checked unit and found led assy has a led out not allowing unit to light up fully , disassembled and found LED out . unit will need LIGHT ASSY-UPP RC for repair . ordering new one for repair all major componets checked good and running as should unit will just need a new led .; ordrng 1 W11527432 (LIGHT ASSY-UPP RC)"
We serviced a
JENN-AIR COOKTOP
Model JED3430GS01
Near Bowie, Maryland 20721
Alexander D.
Job Details:
07/21/2022
"cx complaint cooktop cracked, nothing dropped on it and nothing spilled over while cooking. inspected unit and verified complaint. found thermal crack over RR burner. ordering cooktop and grommets. call cx to schedule return visit once we have eta on parts; ordrng 1 W11051471 (cooktop) and 5 W11568604 (grommet)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Harrisburg, Pennsylvania 17112
Fred G.
Job Details:
07/21/2022
"cx complaint unit is not cooling in the RC and no ice is being made. inspected unit and found evap fan was running and baffle was open to RC but no air was coming in. opened FC to find a build up of frost on the outside of evap cover. removed cover and defrosted evap. removed thermistor and place in a cup of ice water. test and found 7.78 kohms. replace thermistor with preid part. called TL (SR7734163767) was told to order another thermistor. im ordering 1 (W11546609), 1 (W11546681), 1 (WPW10384183). please call and schedule cx once parts are in.; ordrng 1 W11546681 (evap harness) and 1 W11546609 (control) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near New Cumberland, Pennsylvania 17070
Fred G.
Job Details:
07/21/2022
"cx complaint freezing stop working. inspected unit and found large gap at the bottom of the freezer door gasketr. inspected door and found bottom of door is warpped. unit needs new door and a defrost. ordering 1 (W11178521), 1 (W10746789). advised cx door will ship to them and takes 4- 6 weeks. once in to open box and check for damage. once it looks good cx will call and schedule apt.; ordrng 1 W10746789 (dor-fmd) and 1 W11178521 (nameplate) and 1 W11501317 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Abingdon, Maryland 21009
Marc M.
Job Details:
07/21/2022
"confirmed diagnosis prior to repair and found failed compressor. evacuated system and can confirm full charge of r600a and no leaks present. evap not needed. replaced compressor and filter drier and pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged unit with 2.40 oz r600a. unit developed full frost pattern on evap. unit now checks good.; used 1 w11506635 (coupler), 1 W11109499 (drier), and 1 r600a (need more r600a) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ02
Near Fredericksburg, Virginia 22407
Thomas B.
Job Details:
07/21/2022
Cx complaint unit is not working properly inspected unit found temperature little high then needed 15 degrees F in freezer and 39 degrees F in refrigerator adjusted temps checked for any SS leaks none found removed and replaced the control and tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258VEB4
Near East York, Pennsylvania 17402
Sal R.
Job Details:
07/21/2022
I was able to access and replace both parts. Unit test good. CX was paid in full on last visit.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Thomasville, Pennsylvania 17364
Bernard M.
Job Details:
07/21/2022
"Cx complaint unit doesn'r start. When arrived error code F2E2, UI loss communication, appreared. Unable to enter into diag mode for further errors. Accessed the console and found no loose/damaged wires. Gave cx quote for console and will discuss with spouse if repair is wanted. Cx paid $120 service fee"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Elizabeth City, North Carolina 27909
Austin D.
Job Details:
07/21/2022
came out to resolve the issue with the freezer not cooling. checked the unit and found that the unit has signs of a leak. replaced the evaporator and filter drier. tested the unit. unit showing signs of a leak still. added nitrogen to the system and found that the leak was in the cavity. unit is unrepairable due to the location of the leak. called techline and they agreed. advsied cx unit is under review and manufacturer will be contacting them shortly. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Hampton, Virginia 23669
Lucas R.
Job Details:
07/21/2022
"cx complaint unit not cooling, checked unit found temos at 20 fc 40 rc, compressor pulling .5 amps, partial frost pattern and ice clump on evap, sealed system tech needed for return visit, cx refused sevice call fee due to 5 year warranty, spoke with MA while on site.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near York, Pennsylvania 17401
Sal R.
Job Details:
07/21/2022
CX complaint was that the rear right burner would not light. I found that the the burner head needed to be grinded down with the cap to clear for gas flow. I was able to correct the issue and unit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near York, Pennsylvania 17403
Sal R.
Job Details:
07/21/2022
"CX complai t is that the FC is not cooling. I found that the evap was frosted over. I was able to access and steam out the forzen over FC evap. I found that the unti will need 1 FC evap fan motor with harness (W11249952) and 1 control board. (WPW10675033). Ice build uop was steamed out on diagnosing visit , a 2nd steam maybe needed. Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11249952 (FC evap fan motor with harness) and 1 WPW10675033 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, Maryland 20785
Emmanuel R.
Job Details:
07/21/2022
"Cx icemaker isnt making ice, icemaker error code E5 . Thermistors ohmed out ok. Temperatures in RC are too warm for icemaker to produce ice. I noticed the baffle motor makes a loud clanking noise when it tries to move. Baffle motor needs to be replaced. Advised customer we must resolve temp issue before icemaker can produce ice. Everything in icemaker is working ok as of right now.; ordrng 1 WPW10479155 (damper)"
We serviced a
WHIRLPOOL WASHER
Model WTW7600XW0
Near Rockville, Maryland 20850
Justin S.
Job Details:
07/21/2022
cx says the unit is making a loud noise in cycle. spund the basket by hand and the bearings are out. ran a spin cycle and the cx confirmed the noise. the unit needs the bearings replaced. the cx does not wish to proceed at this time; ordrng 1 W10193886 (tub(308.01))
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Rockville, Maryland 20850
Justin S.
Job Details:
07/21/2022
"the unit had to be brought to me on the loading dock to work on. when pierced the unit still had refrigerant in it. replaced the compressor and evaporator. vaccuummed the system down and filled to weight. checked for leaks and the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Spotsylvania Courthouse, Virginia 22551
Thomas B.
Job Details:
07/21/2022
Cx complaint unit is not working properly inspected unit found dent on door went to replace and the new door has a crease in right hand corner reordering the door assy; ordrng 1 W11385801 (Door assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Millsboro, Delaware 19966
Frederick R.
Job Details:
07/21/2022
CX complaint is unit a no cool. Replaced compressor and drier. While I was brazing the return line back on I ran out of acetyline gas and couldnt finish brazing. CX is rescheduled for this Saturday to finish job and fill unit.; saved tckt
We serviced a
JENNAIR OVEN
Model JDS1750ES0
Near Millsboro, Delaware 19966
Frederick R.
Job Details:
07/21/2022
"CX complaint is oven not heating. Tested and verified CX complaint. Found the bake element to be shorted and burnt. Replaced element from pre-id. Charged CX $308.68 for SC, labor, part and shipping. CX paid in full. Retested oven and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near New Market, Maryland 21774
Ricky E.
Job Details:
07/21/2022
"customer stated that the ui had missing leds and would have random flashing lights, and it woulnt allow changes.. verified issue, replaced the ui assy, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Silver Spring, Maryland 20904
Israel R.
Job Details:
07/21/2022
Installed new gaskets. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Silver Spring, Maryland 20902
Israel R.
Job Details:
07/21/2022
Customer complaint unit is still developing front on the front of the unit. I found the unit has frost in the front of the freezer and on the door as if the door is leaking. I found a lot of food. And a lot of the vents were blocked. I alos notice the door is starting to war slightly. I steamed the gasted and the dollar test fail on the bottom of the door and is not matching the the lower dor is warping out. ORdering freezer door and name plate also order new fan blade to imporve air flow. As well as adviced the customer to move itmems aroung to improve air flow. Custoemr is aware the unit will come to him and he will call us to replace it.; ordrng 1 W11178521 (nameplate) and 1 LW10642554 (dor-fip) and 1 WP2163777 (blade-fan)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ
Near Arnold, Maryland 21012
Israel R.
Job Details:
07/21/2022
Got to the unit and the custoemr stated taht thye thought they had warranty i told them that the unit only has a one year warranty. he is calling whirlpool becaeu the unit is sparking and he thinks is a safety issue. If we get a dispatch on this unit send Power supply if available but order the capacitor.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25ETSS00
Near Palmyra, Pennsylvania 17078
Justin L.
Job Details:
07/21/2022
Cx complaint freezer drawer hard to open. Was able to access unit and found that from overtime to platic on the track had folded in on itself causing track to catch. Using a pick and a blade was able to clear debris from and test door now opens and closes with no problems
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Powhatan, Virginia 23139
Jerod R.
Job Details:
07/21/2022
tested unit found unit had no compressor function due to bad inverter ordered ne invertee; ordrng 1 W11461108 (inverter box)
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Petersburg, Virginia 23803
John P.
Job Details:
07/21/2022
CX complaint unit randomly dripping water in found cold valve not always sealing inspected unit also found oil leaking from gear case advised CX of issues CX decline repair at this time
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Hagerstown, Maryland 21740
Danny R.
Job Details:
07/21/2022
touch pad wasnt repsosive only worked in diag replaced touc pad and unit started up checksok
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Bowie, Maryland 20721
Alexander D.
Job Details:
07/21/2022
"cx complaint unit leaking and warped cabinet trim to right of unit. inspected unit and verified complaint. found water leaking from fill asm. found water inlet nut loose. tightened nut and retested. no leaks found now. no visible water damage in cutout behind unit, pic saved. unit is now working properly"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Ocean Pines, Maryland 21811
Michael E.
Job Details:
07/21/2022
Replaced evap harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near ,
Danny R.
Job Details:
07/21/2022
installed harness now it lights checksok
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Ocean Pines, Maryland 21811
Michael E.
Job Details:
07/21/2022
Replaced the motor as per previous diagnosis. Its making Motor making sound on CW and CCW for agitate but is not turning. Replaced control and allowed 5min to synchronize. tested and calibrated unit and it is not turning. Making sounds as if is trying. I tested at motor and at capacitor but was not showing voltage. Switching back and forth from 0.00 to 0.0. Motor is vibrating and heating up. This has to be a break in the negative line...common wire. Ordering wire harness. Cannot reschedule due to NW part.; ordrng 1 W11590868 (lower harness)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Powhatan, Virginia 23139
Jerod R.
Job Details:
07/21/2022
"tested unit found unit had bad pts switch , replaced and tested unit is now fully functional; used 1 wpw10117655 (pts switch) from stock"
We serviced a
MAYTAG FREEZER
Model MFI2269FRB01
Near Montclair, Virginia 22025
Demonte S.
Job Details:
07/21/2022
Inspected the unit. Found that the cx is saying that the Refrigerator Lower Pantry Drawer will not stay on. Checked the Lower Pantry Drawer. Found that the Left Hand Endcap arm has snapped. Unit will need the Left & Right Endcaps. ; ordrng 1 W11222065 (ENDCAP) and 1 W11222066 (ENDCAP ( Right))
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX00
Near Clarksville, Maryland 21029
Eric W.
Job Details:
07/21/2022
cx complant of unit not cooling past 8 degrees inspected unit found all gaskets are good and sealling cx has no ac in the home it is over 80 in side the house cx is going to put a small ac unit in kitchen to see if it helps told cx room temps need to be well blow 80
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Abbottstown, Pennsylvania 17301
Bernard M.
Job Details:
07/21/2022
"Replaced valve per previous tech, recalibrated and ran auto test, test completed without any further issues. Unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF300ESS00
Near Germantown, Maryland 20874
Justin S.
Job Details:
07/21/2022
cx showed me the unit is leaking on her floor from the freezer. found the drain tube is frosted over. the duck bill is completely clogged. w11397260 deals with this issue. replaced the drain tube but cx cant find a pop so can only use the +5 year for part coverage. melted the drain line and poured a cup of water down. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Newark, Delaware 19713
Taylor F.
Job Details:
07/21/2022
cx complaint is unit not cooling. Tested inspected and verfied complaint. Replaced compressor from previous diagnosis. Vacumed unit down and refilled with 68g of r600. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Clarksburg, Maryland 20871
Justin S.
Job Details:
07/21/2022
replaced the seal and bottom panel. tested in bake and broil. the unit is now good
We serviced a
MAYTAG RANGE
Model MGR6600FZ0
Near Baltimore, Maryland 21230
Milton J.
Job Details:
07/21/2022
"Complaint oven door coming apart and oven not heating a should. Installed new Outter Door, Namepalte, Control and Temp Sensor as previously ordered. Tested unit and is now functioning properly. -MJrob"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Fairfax, Virginia 22033
Richard B.
Job Details:
07/21/2022
"CX complant. Washer wont start , Inspected unit and found shifter error codes and off balance error code. Ordering dshifter , splutch Further work needed, RB , Costco 2 year; ordrng 1 W11481722 (shifter) and 1 W10721967 (splutch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Columbia, Maryland 21045
Eric W.
Job Details:
07/21/2022
cx complant of unit not cooling in fridge inspected fridge at 50 hooked up gages andran test 4 when it got to step 3 compressor running suction line from freezer started to frost up valve is not closing all the way and willl need to be replaced ss tec only; ordrng 1 W11575003 (3 way valve) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near ,
Danny R.
Job Details:
07/21/2022
no has getting to middle and front burners will need manfold and gas safty vavle also has chip in cook top that needs replaced as well; ordrng 1 W11347745 (manfold) and 1 W11449506 (regulator) and 1 W11454367 (black cook top)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Rockville, Maryland 20852
Roberto I.
Job Details:
07/21/2022
"CX complaint mw doesn't start unless a push the door.The unit seems to be oow according to the entitlement but this ia a Pulte building and should have 2yr warranty.alled office to confirm was told me to proceed IW.Tested mw, found bad left interlock. Ordering harness with interlock W11449277. Marked pre id hinged to be used on return just in case. Return visit 7/29/22; ordrng 1 W11449277 (harness with interlock)"