We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Richmond, VA 23233
Eric F.
Job Details: 05/27/2022
"Went to install board. Board is redesign of previous electronic system, will require the entire top portion of the fridge to be removed to access components under the 'dog house'. Unit will have to be removed from cabinet, will need an assistant to remove and re-install unit. Must return with a second man. Cx does not want to pay now, must collect 90 dollars for second man on return visit.; ordrng 1 secondman (helper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Ocean City, MD 21842
Frederick R.
Job Details: 05/27/2022
"Replaced module, valve and ice maker per prior diagnosis. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2SHEXXQ00
Near Leesburg, VA 20175
Ezra M.
Job Details: 05/27/2022
"installed new ice door kit, verified dispensers working properly ."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Leesburg, VA 20175
Ezra M.
Job Details: 05/27/2022
"not starting cycles properly. f8e1 error stored. found hot water valve failed, not opening. replaced valves, tested, working properly; ordrng 1 W11210459 (valve), used 1 W11210459 (valves) from stock"
We serviced a
WHIRLPOOL ICE MAKER
Model KFXS25RYMS4
Near Glen Allen, VA 23059
Eric F.
Job Details: 05/27/2022
"Confirmed cx complaint unit not making ice. Found ice maker harness backed out of ice maker assembley. Resetaed harness, tested unit, unit filling and advancing cycle as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, WV 25413
Danny R.
Job Details: 05/27/2022
no erro codes in unit hoiuse water takes 3-4 mins to get to 120 or hotter . ran diag cycyle to see if heater goes cx needs to use rinse add and run temp on water its highest and also to run the on high temp wash high temp rinse and high temp heated dry .
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS1
Near Glen Allen, VA 23059
Eric F.
Job Details: 05/27/2022
"Confirmed cx complaint unit not making ice. Found inlet valve solenoid not actuating properly. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near New Cumberland, PA 17070
Drew B.
Job Details: 05/27/2022
cx complaint that unit is not going through the cycle and when it appears done she has to go back and run a drain and spin to complete.. i found after calibration and codes no fill and long fill.. i was able to test the vlaves and found the hot to be no issues and cold to be very weak if anything.. removed hose checked screen found debris clogging cold valve screen removed and cleaned reinserted and tested now full pressure all functions are operational and checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGW00
Near Ocean City, MD 21842
Frederick R.
Job Details: 05/27/2022
CX complaint is unit not making ice. Inspected unit and verified complaint. Ran test 31 and valave activated but no water. Asked CX if water to unit was turned on and he said no. Turned water on and found dual valve was practically cracked in half. Shut water off immediately. Unit needs new dual valve. 63 in stock at Tribles. CX will not be back down for a couple of weeks. Rescheduled return appt for 6/6/22; ordrng 1 WPW10179146 (valve-inlt)
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ05
Near Alexandria, VA 22315
Lloyd B.
Job Details: 05/27/2022
Cx complained the unit had frost. Inspected the unit and found that there is a gap on the upper right corner of the freezer door allowing warm air to enter. The door does not seem alighned with the cabinet and other doors. Unit needs new door; ordrng 1 LW10422791 (freezer door)
We serviced a
WHIRLPOOL RANGE
Model GR440LXLP0
Near Midlothian, VA 23112
Joseph D.
Job Details: 05/27/2022
replaced coil and found two failed switches. must replace when available. thank you; ordrng 1 WP3148952 (6153) and 1 WP9761048 (8762)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Winterville, NC 28590
Ronnie B.
Job Details: 05/27/2022
"removed and replaced all 12 leds in unit, verified lighting operation, unit is working as designed."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Lothian, MD 20711
Shane B.
Job Details: 05/27/2022
cx answered the door and said shes not paying anything because the machine is a piece of shit and its a manufacure defect. i said the unit is out of warrenty she will have to pay for the repair and she told me theyll just sell the unit and does not want me to work on it. i didnt make it in the door.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Alexandria, VA 22301
David J.
Job Details: 05/27/2022
"Cx complaint unit not working ,dispenser gasket hanging out. Inspecting unit found that motor does not kick on. Fills with water and thats it. Will be ordering a sump assembly. Also found heating element is bent and hits spray arm. As well as found dispenser does have inner gasket hanging out of it. Ordering all parts and will replace next visit. ; ordrng 1 W10861526 (Sump assem) and 1 W10861000 (Dispenser) and 1 W10703867 (Heating element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Jarrettsville, MD 21084
Neil H.
Job Details: 05/27/2022
REPLACED THE LEFT DOOR GASKET HEATED AND SEALING
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Emmitsburg, MD 21727
Bernard M.
Job Details: 05/27/2022
"Cx complaint unit doesn't power on. Inspected at juction box and found everything good. Removed door panel and accessed the control and found it experienced a short at the UI connection. Ordering console ans control, once approved contact cx to reschedule; ordrng 1 W10910626 (panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Williamsburg, VA 23188
Gill G.
Job Details: 05/27/2022
verified cx complaint of lower spray arm not locking into position. spray arm mounting piece is malformed. replaced lower spray arm. tested. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Yorktown, VA 23692
Lucas R.
Job Details: 05/27/2022
cx complaiont unit leaking checked unit no error codes filled on bulky cycle wihile filling unable to duplicate any leak also noticed pulley almost touching floor called tech line spoke with travis advised to replace suspension also raised leveling feet all the way up sr7733758311 reschdualed for thursday cx requests PM appointment; ordrng 1 W11217817 (suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Martinsburg, WV 25401
Danny R.
Job Details: 05/27/2022
went to installed evap but not enough cap line to do this called techline made report cant get cap tube wp made sr number sr 7733754434 none repaireable
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Williamsburg, VA 23185
Gill G.
Job Details: 05/27/2022
called techline and spoke with Adrian 7733758743 measured cold and hot water pressure at 68 psi. advised that to check unit to ensure it is level. raised front end and left side until unit was level. tested multiple times for leaks. tested with softner. unit did not leak during testing.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Gaithersburg, MD 20878
Julian H.
Job Details: 05/27/2022
replaced panel tested and working
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near Edgewater, MD 21037
Mitchell H.
Job Details: 05/27/2022
cx complaint unit not working. inspected unit and confirmed. installed all parts SD ordered and tested. unit is now good to go. job completed. cx paid labor.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Nottingham, MD 21236
Neil H.
Job Details: 05/27/2022
CX COMPLAINT UNIT NOT STOPPING ON SENSOR DRY FOUND THE CONTROL WASN'T SEATED PROPERLY SO SEATED IT AND THEN WE TESTED WITH DAMP/WET TOWEL AND UNIT ADVANCED AND STOPPED
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Richmond, VA 23235
Joseph D.
Job Details: 05/27/2022
"replaced suspension, calibrated, unit no longer leaking. woring properly."
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Owings Mills, MD 21117
Keith H.
Job Details: 05/27/2022
cx complaint is unit is very noisy inspected unit and found the noise occuring during spin cycle . ilooked under unit and theres oil on the motor and stator ...signs of faulty gearcase... 2ct requried for gearcase joib; ordrng 1 W11393685 (gearcase) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10752283 (washplate) and 1 W10754448 (clutch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Middletown, DE 19709
Alexander W.
Job Details: 05/27/2022
resched with TF for 5/31 8-10 i do not have gauges to check pressures.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Timonium, MD 21093
Keith H.
Job Details: 05/27/2022
cx complaint is noise remains inpsected unit heard the nosie as drum tumbles. ordering all corresponding parts that operate as drum spins; ordrng 1 W10837240 (idler pulley)
We serviced a
JENNAIR RANGE
Model JES8850BAS
Near North Bethesda, MD 20852
Roberto I.
Job Details: 05/27/2022
"CX complaint broken glasstop, oven not working.Confirmed glasstop broken on LF corner. Noticied of unresponsive control panel. Removed console and checked connections but no one key worked. Quoted repair 1028.57 with 155 labor for glasstop WPW10205056 and control panel WPW10206079 replacement. The tenant needs to show the quote to the landlord. Collected 120 from the tenant.; ordrng 1 WPW10205056 (glasstop) and 1 WPW10206079 (control panel)"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Millsboro, DE 19966
Frederick R.
Job Details: 05/27/2022
CX complaint is oven door glass broken. Inspected unit and verified complaint. Found out glass broken that comes with front panel. Ordering out panel with glass WPW10634271. Cannot reschedule at this time because part is FBO.; ordrng 1 WPW10634271 (glass-door) and 1 W10909682 (nameplate)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Manheim, PA 17545
Justin L.
Job Details: 05/27/2022
cx complaint of unit making noise during cycle. was able to access unit and found no saved codes in diagnostic. ran diagnostic cycle and found loud noise during spin and was ramping up drastically. inspecetd under unit and found that the gearcase had an internal failure along with the splutch was broken and grinding leaving dust everywhere and shredding the belt. ordering the necessary parts for repair along with a 2 call count and setting return for Wed 6/1/22; ordrng 1 WPW10006384 (belt) and 1 W11283592 (motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richmond, VA 23238
Eric F.
Job Details: 05/27/2022
"Confirmed cx complaint unit squeeling when door opens. Founnd friction sleeve on right door hinge improperly mounted. Remounted sleeve, tested unit, unit working as designed."
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Keswick, VA 22947
Kyle A.
Job Details: 05/27/2022
Installed pump and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Chesapeake City, MD 21915
Alexander W.
Job Details: 05/27/2022
"CX stated fuzzy screen inspected tested and verified cx complaint installed parts per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waldorf, MD 20601
Robert A.
Job Details: 05/27/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 05/27/2022
"Cx complaint UI not responding.Found Ui not responding to temp change, temperature in celsius and lights not working.Set temp back to F but no lights and +/- didn't restond on both fc and rc. Door switches didn't respond, display on even with both door switches depressed. Ran test mode and the depressed door switches, everything went back to normal. Unplugged the unit for 5 minutes and then it worked as designed. Possible glitch in the control board. Collected 120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Ellicott City, MD 21043
Keith H.
Job Details: 05/27/2022
installed service kit and evap fan/thermsitor unit is working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Edgewater, MD 21037
Mitchell H.
Job Details: 05/27/2022
cx complaint unit is not working. inspected unit and found the console was seperating causing unit to not be able to touch the buttons ocrrectly. unit will need new console user interface and possible control. please reschedule when part arrives.; ordrng 1 W11460908 (console cap)
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Annapolis, MD 21403
Mitchell H.
Job Details: 05/27/2022
cx complaint unit is not washing. will fill and drain but wiill not wash dishes. inspected unit and confirmed. unit had f4e3 for wash motor not running. confirmed complaint. ordering sump and motor for return visit. will bring back control as well.; ordrng 1 W10888591 (sump and motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Midlothian, VA 23114
Joseph D.
Job Details: 05/27/2022
"replaced controls, door, hinges sliders. unit working properly now. door sealing properly."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Annapolis, MD 21403
Mitchell H.
Job Details: 05/27/2022
cx complaint there is a noise when opening door. inspected unit and found the metal wire that goes between hinges was not on correctly and was allowing the harness and the vent fan tube to hang freely. repositioned the metal wire and unit stopped making noise. opened and closed the door hundreds of times and no noise. job completed. cx will call back if noise comes back.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Gardners, PA 17324
Andrew S.
Job Details: 05/27/2022
"Per previous diag I was able to access and replace the control, motor and belt. I then ran the calibration and quick test and the unit completed both without error. U nit is now functioning as intended. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Waldorf, MD 20602
Robert A.
Job Details: 05/27/2022
Cx complaint that the unit is leaving water in the tub. I inspected the unit and confirmed the complaint. I found the water being left in the tub is fresh water. The water valve is leaking. I called WP techline to document the issue. They agreed with the water valve replacement. I'm ordering the part for the return visit.sr7733759963; ordrng 1 W11175771 (water valve) and 1 WPW10195536 (inlet valve)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 05/27/2022
Per SP w11540964 I was able to access and replace the heating element. I then tested the units and it functions as intended without any leaks. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 05/27/2022
Cx was under the impression that they had an extenced warranty. Cx attempted to find paperwork and was unable to. cx then canceled. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD7120HC0
Near Gettysburg, PA 17325
Andrew S.
Job Details: 05/27/2022
Per previous diag I was able to access and replace the moisture sensor. I then started the unit and found that the flame is going around the deflector and almost touching the thermostat. I attempeted to adjust the deflector and the ignitor broke. I am ordering the ignitor. I was able to set the retrun for Wednesday 6/1 anytime.; ordrng 1 279311 (Ignitor)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 05/27/2022
complaint is a vibration noise. confiemd complaint. noise starts as soon as drum turns. sounds like lint on blower wheel. inspected and found a lot of lint built up. lint screen is clear meter shows poor air flow. removed lint from blower wheel. unit runs quietly. informed cx to have vents cleaned. unit workign as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Mount Airy, MD 21771
Justin S.
Job Details: 05/27/2022
cx says the unit is making ice but is not dispensing the ice. the cx says they have been adding bagged ice to the bin. the bin is all stuck together ice but some is loose. the cx activated the ice dispenser and the auger motor was quiet at first then started dispensing ice. every test after that the auger started right up and dispensed ice. cannot get the unit to duplicate the fault
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Essex, MD 21221
Shane M.
Job Details: 05/27/2022
installed icemaker.. unit working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Frederick, MD 21701
Brian R.
Job Details: 05/27/2022
replaced parts ordered and tested unit. unit now checks. job complete. cx will pay 145 labor.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Hampton, VA 23669
Carl A.
Job Details: 05/27/2022
"cx complaint of unit not lighting in micowave found the ui board is also the board not keeping time, the buble in unit is blowen ordering parts needed for repairs as they will be needed for repairs; ordrng 1 w10886919 (lamp) and 1 wpw10490593 (holder lamp) and 1 w11238401 (transformer) and 1 W11297728 (ui)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Newport News, VA 23601
Jason T.
Job Details: 05/27/2022
"Installed drive motor, ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED9150WW1
Near Essex, MD 21221
Shane M.
Job Details: 05/27/2022
installed parts. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Aldie, VA 20105
Ezra M.
Job Details: 05/27/2022
"noise during cycle. found gearcase failed, leaking oil, gears grinding. installed gearcase and slider, cust paid in full with cc. unit was also storing f2e1, with mild corrosion on contacts on back of UI. cust did not want to replace at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS
Near University Park, MD 20782
Samuel R.
Job Details: 05/27/2022
cx complaint unit washijg dishes.inspected unit and found sump not to spin.also found element to have the coper bushimngs.replaced parts.tested unit and now unit wont wash.unit will need main control W11410061 0 tribles 10 whirlpool wisebale; ordrng 1 W11410061 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Midlothian, VA 23114
Joseph D.
Job Details: 05/27/2022
"replaced drum, unit now working properly. should not damage clothing."
We serviced a
WHIRLPOOL HOOD
Model WVW51UC0FS3
Near North East, MD 21901
Alexander W.
Job Details: 05/27/2022
"CX stated unit not doing anything at all. tested inspected and verified cx complaint found controller defective not allowing unit to turn lights on or activate blower. installed new control from pre-id parts tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Stafford, VA 22554
Robert W.
Job Details: 05/27/2022
Arr at location and the properly manager cancelled appt due to unit not being in warranty
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Lancaster, PA 17601
Justin L.
Job Details: 05/27/2022
as per previous visit was able to access unit and replace harness. tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Williamsburg, VA 23188
Gill G.
Job Details: 05/27/2022
replaced pump and motor assembly. tested by running diagnostic cycle. checked for leaks. no fault codes at end of diagnostic cycle. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Hertford, NC 27944
Jason T.
Job Details: 05/27/2022
"Cx complaint, not cooling-freezing properly, tested the new compressor prior to installing, verified vac voltages, new compressor is not starting up. Advised cx compressor kit is on a factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11393142 (Compressor kit (cbe))"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Hyattsville, MD 20782
Samuel R.
Job Details: 05/27/2022
cx complaint unit wont open.inspected unit and found interlock switches had gone bad.unit will need a new interlock switch W11449274 1 tribles; ordrng 1 W11449274 (inteerlock switch)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wheaton-Glenmont, MD 20902
Roberto I.
Job Details: 05/27/2022
"Cx complaint wet clothes at the end of the cycle.Ran test mode, found F8E1 error. Tested hot and cold valves, they worked ok. Ran a drain and spin cycle, the unit worked as designed, the basket spinned to max speed and the drain pump worked properly. Ran a calibration cycle just in case. Found the end of the drain hose left inside a jenitorial sink at the floor level. Called tech line, spoke to Drew ( sr # 7733760147), he told me that the drain holse at the floor level inside the sink can cause the water to siphons and effect the drain operation. Advised building maintanance about the issue and provided them information about drain hose installation requirement."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Alexandria, VA 22301
David J.
Job Details: 05/27/2022
Cx compliant unit not making enough ice and door gasket is ripped. Replaced both door gaskets and ice maker. Tested ice maker it did compete a harvest. If Cx call back going to order a full tube/heater cause it did have small ice in it. Which could cause not enough ice. Unit is now working as it should and no rips
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Virginia Beach, VA 23456
Branden R.
Job Details: 05/27/2022
"came out to replace door , replaced door and tested unit is now sealing , unit running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Rockville, MD 20852
Roberto I.
Job Details: 05/27/2022
"CX complaint Rc too warm.Inspected unit, found Rc evap not defrosting again. This seems to be a recurring issue, we already have repaired the Rc evap defrost. Unit needs main control and evaporator fan with harness W11033168; ordrng 1 W10843055 (main control)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS08
Near New Castle, DE 19720
Taylor F.
Job Details: 05/27/2022
Cx complaint is unit not heating. Tested inspected and verifed complaint. Replaced the magnetron and inverter from previous diagnosis. Tested unit and unit is still giving an f1e5 error code. Called WPTL and ordering the MW AM W11325786. Called parts specalist and rescheduled for 5/31/22. Part is covered under entitlements. 7733752240 Bruce; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Sinking Spring, PA 19608
Justin L.
Job Details: 05/27/2022
cx complaint unit making noise. was able to access unit and after verifying model and serial and proof of purchase entered diagnostic and found no saved codes. ran unit through diagnostic cycle and found that the motor pumps but it making a loud grinding and buzzing noise. will need assembly for repair. once in office will need to contact cx and set return; ordrng 1 W11416363 (sump assembly)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Providence Forge, VA 23140
Gill G.
Job Details: 05/27/2022
verified cx complaint of unit cooktop light not working. found holder is good and getting voltage. replaced lamp. tested. unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWB00
Near La Plata, MD 20646
Robert A.
Job Details: 05/27/2022
"Cx complaint that the unit is not making ice. I inspected the unit and confirmed the complaint. I ran multiple test in diagnostic mode: FC thermistor (1), evap fan (3), Ice door motor (11), IM harvest and fill (18), IM level sensor (19), Ice bin thermistor(20) and ice box fan (23). All test passed and worked fine, I removed the housing and seen ice around the mold. The unit has been overflowing freezing the ice around the mold. I removed the tube at the valve and it was not leaking nor was any air leaking causing condensation. I removed the ice and tested the unit, the unit is working as designed. I collected the service call fee by check."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Camp Hill, PA 17011
Fred G.
Job Details: 05/27/2022
"cx complaint unit isnt drying right, she thinks something control is wrong. inspected unit and found 249.5vac to unit. turned unit on and found unit does heat. removed rear cover to find all thermistats and thermisters to have contiunity along with the heating element. checked air flow with flow meter and found unit to have great air flow. unit is working as designed. no issue found today."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Harrisburg, PA 17110
Fred G.
Job Details: 05/27/2022
cx complaint unit wont wash dishes. water comes in but wont spray. inspected unit and entered it into diag and found error codes f4e3. found the control is sending 116.5vac to motor and the motor ohmed at 7.6ohms. it wont turn on. replaced sump and motor with preid part and tested unit and found pump will activate. but wont pump water. part is defective. ordering 1 (W11025157). scheduled cx for 6/3/22.; ordrng 1 W11025157 (pump&motor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near New Market, MD 21774
Brian R.
Job Details: 05/27/2022
replaced heater and tested unit. no leaks seen and unit checks. job complete.
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near North East, MD 21901
Alexander W.
Job Details: 05/27/2022
talked to megan in office needs lid lock; saved tckt
We serviced a
WHIRLPOOL DRYER
Model LEB6200PQ1
Near Hampton, VA 23669
Carl A.
Job Details: 05/27/2022
"cx complaint of unit not starting,checked unit to find door switch had failed normal wear and tear,replaced door switch tested unit works as designed break down as follows 1/wpw10237959service call break down as followsservice call 120.00parts 41.35shipping 15.00labor 110.00sub total 286.35tax 2.48grand total 288.83deposit"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Washington, DC 20018
Samuel R.
Job Details: 05/27/2022
replaced kit ordered.unit now working properly
We serviced a
WHIRLPOOL WASHER
Model MED7230HW2
Near Leesburg, VA 20175
Ezra M.
Job Details: 05/27/2022
"check vent/lint screen message. verified message with regular cycle, disconnected vent while starting another cycle, checked vent from dryer and as far up in wall as I could see, both clear, no message from dryer before stopping sensor cycle. reconnected vent, started another cycle, message occured shortly after sensing completed, cust had vents cleaned recently, advised vent cap on roof may still be obstructed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Rainier, MD 20712
Samuel R.
Job Details: 05/27/2022
cx was under the impression it was in warranty.advised cx its not.cx will call whirlpool
We serviced a
JENN-AIR ICE MAKER
Model JIM158XYCX
Near Glenelg, MD 21737
Robert L.
Job Details: 05/27/2022
"cx complaint burning smell, at arrival unit off and out of hole, ran unit for 20 minutes, no smell, reinstalled and ran additional 20 mins, no smell, cx admits to sensetive nose and claimed smell while there but could not verify, cx to clean, tested all ops ok"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Gaithersburg, MD 20882
Justin S.
Job Details: 05/27/2022
cx has a dent in the back of the tub but doesnt want to replace it since its not leaking. replaced element per Technical Service Pointer #: W11540964. the unit is not leaking when reinstalled
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Chesterfield, VA 23838
Chris B.
Job Details: 05/27/2022
cx complaint unit will make loud noise when washing inspected unit confirmed cx complaint can hear belt slipping on motor and splucth replaced motor belt and splutch calibrated unit tested working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Harrisburg, PA 17111
Fred G.
Job Details: 05/27/2022
"cx complaint unit is freezing food in RC. unit has been worked on since it was new and was never fixed. test 1=01, test 2=01, test 3 both fans came on and the baffle motor opened. removed light to access the RC thermister and found it has been replaced and had loose connections. tested sensor and it tested good. fixed connections and now unit checks good."
We serviced a
WHIRLPOOL RANGE
Model KOCE500ESS11
Near Lorton, VA 22079
Lloyd B.
Job Details: 05/27/2022
Cx complained of a stain in the door. Inspected the unit and found the gasket around the cabinet was coming off allowing condensation to enter between the glass pain. Fixed the gasket and cleaned the glass. Job complete
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near Knotts Island, NC 27950
Branden R.
Job Details: 05/27/2022
"cx complaint knobs are still blinking when not turned on. checked unit found whenever any cycle on unit is set bake/broil / unit acts like it wants to start and stoped and does nothing else . put into dia mode and whenever i try to get error codes unit just flashes and turns off , cycled power and tryed again to see if it was flashing error codes , unit is not flashing error codes but it is flashin and just stopping . CX IS IRATE , called techline and was told we will have to order UI to start repair . cx did not agree advised cx that i can only repair unit they will have to contact WP techline sr number sr7733752229 will be ordering all parts for repair . will need knobs sense they are glued on cx tired of people in their home advised cx i can only put in notes .; ordrng 1 W11402036 (Panel, Control) and 1 W11398684 (Manager, Appliance (powermax)) and 1 W11380146 (bezel knob) and 1 W11380563 (Bezel, Oven (stainless)) and 1 W11388057 (Bezel)"
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Lusby, MD 20657
Robert A.
Job Details: 05/27/2022
"Cx complaint that the unit is cooking way past the set temp. I inspected the unit to confirm the complaint. I accidentally cleared code before seeing it. I preheat the oven in bake to 350 and it went up to 460. I check the terminal block and harness. I found the broil element end bent towards the chassis, and the broil connector was making contact with the chassis. There is thermal damage to the sensor and broil wire harness. When the unit is baking the broil element stays on the entire time. The unit will need a new harness, temp sensor and control board just in case to resolve the issue. I'm ordering the parts for the return.; ordrng 1 W11544350 (main harness) and 1 W11536794 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Frederick, MD 21702
Brian R.
Job Details: 05/27/2022
replaced parts ordered. advised cx to give a few days and keep a eye on ice to see if plastic come back or not. job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Annapolis, MD 21401
Eric W.
Job Details: 05/27/2022
cut into system and used nitrogento blow threw system and no clogs called tl and reported the findings nad resealed system and refilled cx will watch unit temps
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Queenstown, MD 21658
Jonathon C.
Job Details: 05/27/2022
"cx complaint, unit will not wash. instralled parts per prior diag. tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Fort Meade, MD 20755
Alexander D.
Job Details: 05/27/2022
cx complaint unit not drying well. inspected unit and it is heating good. checked vent outlet and found barely any airflow coming out. loooks like theres a bird nest in it. advised cx to get vent cleaned and call back if issues persist. unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Frederick, MD 21702
Brian R.
Job Details: 05/27/2022
cx complaint is unit never seem to dry and things are soaked. no codes found in unit. element is white. tested and ran unit. cx had breaker off for awhile trying to reset unit. unit does have het but fsn is not running. will order parts needed and as soon as parts are in office will schedule.; ordrng 1 W11416460 (Vent Fan) and 1 W11611303 (Harness)
We serviced a
MAYTAG MICROWAVE
Model MMW9730FZ06
Near Stevensville, MD 21666
Eric W.
Job Details: 05/27/2022
cx complant of unit not heating in microwave inspected unit fund the wave guid is burned up called tecline got (sr 7733328112) unit being sent up for review
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Mineral, VA 23117
Thomas B.
Job Details: 05/27/2022
Cx complaint unit is not working properly inspected unit found front lower than rear of the unit raised unit to prevent tidal effect this also gave the unit a more snug closing due to one side being high than the other tested and inspected for proper use unit now functions normally. Charged 120.00 for service cx paid by CC
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Williamsburg, VA 23188
Gill G.
Job Details: 05/27/2022
verified cx complaint of unit not heating up. found failed thermal cutoff switch. replaced TCO. tested. unit is working as designed. old part is in bin for return as per note.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near The Plains, VA 20198
Ezra M.
Job Details: 05/27/2022
"installed gearcase, rotor, clutch and slider. calibrated unit, tested with high speed spin, moving and sounding normal."
We serviced a
JENN-AIR RANGE
Model JED8430BDB
Near Gambrills, MD 21054
Shawn D.
Job Details: 05/27/2022
cx complaint front right burner inner circle not working outer works. inspected unit top is cracked removed top element looks good so put a new switch on and same issue so put old switch back in and then found on element broken part where it goes nside to make sontact. gve cx quote for element and agreed and will owe 110 for labor on return; ordrng 1 W10823703 (element 186.56)
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Parkville, MD 21234
Keith H.
Job Details: 05/27/2022
cx complaint is burners steady clicking inpsected unit and plugged it in and all ignitors constantly click ordering module and harness; ordrng 1 WP6610341 (module-spk) and 1 WPW10548355 (harns-wire)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Pasadena, MD 21122
Kevin P.
Job Details: 05/27/2022
"cx complaint unit cooktop burners not going low enough and front left burner wont go high enough, adjusted 4 burners and the front left i found had the main orifice incorrect which i changed and unit tests good. job complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Ruckersville, VA 22968
Eric F.
Job Details: 05/27/2022
"Installed lid, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Lebanon, PA 17042
Justin L.
Job Details: 05/27/2022
cx complaint unit not finishing the cycle. was able to access unit and after verifying the model and serial and proof of purchase entered diagnostic and found f9e1. found unit to be full of water. attempted to run drain pump and found it wasnt pumping and the proper voltage was being sent to it. cleared water and replaced drain pump. ran cycle and found water to drain slow. removed hose from pipe and drained into bucket with no issues. informed cx that they should have a plumber check the drain pipe for issues. as of now no further work needed
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Brandywine, MD 20613
Robert A.
Job Details: 05/27/2022
Cx complaint that the unit is changing the set temp randomly by itself while cooking. I inspected the unit to confirm the complaint. I found no error codes and tested the unit for the cx. I preheat it to 350 degrees and it reached the set temp. The cx has video of the unit randomly increasing the set temp by itself. The unit will need a new control board and UI console. I'm ordering the part for the return visit.; ordrng 1 W11261167 (control board) and 1 W11261169 (control board) and 1 W11297709 (UI console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Essex, MD 21221
Shane M.
Job Details: 05/27/2022
cleared ice & installed new draintube. unit working properly.