We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Falls Church, VA 22043
Christian C.
Job Details: 06/03/2022
"Cx complaint unit temps flucuate too much. Inspected unit found signs of moisture in FC and RC cavity. RC door does not seal completely on multiple points. Ordering RC door, gasket, and hinge; ordrng 1 LW10803941 (ref door) and 1 W11578847 (gasket) and 1 WP2325482 (bottom hinge)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Roanoke, VA 24012
Kyle A.
Job Details: 06/03/2022
Cx complaint of unit producing codes. D8d confirm and found thermistor is reading improper resistance for current temp. Will need to return with thermistor.; ordrng 1 W11525996 (Control) and 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Wilmington, DE 19804
Taylor F.
Job Details: 06/03/2022
Cx complaint is unit tripping breaker. Tested inspected and verifed complaint. Found the unit does not have a dedicated circuit and is on a gfi. Unit works as designed on a different circuit. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/03/2022
Cx complaint unit is not working properly inspected unit removed and replaced the inverter and drier tested and inspected for proper use unit now functions normally filled with 6.0oz
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Baltimore, MD 21202
Shane M.
Job Details: 06/03/2022
cx complaint the unit isnt washing proper. found 4-3 & 7-1 reactivate heater on return ordering spray arm & bring back sump.; ordrng 1 WPW10491331 (spray arm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC
Samuel R.
Job Details: 06/03/2022
"replaced sump,tested unit and found no leaks.unit is now working properly"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Yorktown, VA 23692
Jason T.
Job Details: 06/03/2022
"Cx complaint, will not start a dry cycle, tested all circuits, found open winding the drive motor. Installed drive motor from truck stock, verified cycle temperature at 145 degrees, working as designed. Drive motor covered under 10 year warranty, charging for the service call and labor only : 230.00 (paid in full credit card REF # 4395428137); ordrng 1 279827 (Drive motor (cbe)), used 1 279827 (Drive motor (cbe)) from stock"
We serviced a
WHIRLPOOL FREEZER
Model GX5FHTXVQ04
Near Fairfax, VA 22030
Richard B.
Job Details: 06/03/2022
"CX complant , Not cold enough , Inspected unit and evap is iced over as well as frost on front of fridge. Will need to thaw out unit prior to return with duck bill fix S38253 scode covers part, CX paying service call and owes 110 labor on return ,; ordrng 1 W10619951 (drain tube S38253)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near ,
Taylor F.
Job Details: 06/03/2022
"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the evap fan to be defective. Ordering the fan, blade, and also solenoid because unit is not dispensing cubed ice. Cannot reschedule at this time due to So parts.; ordrng 1 W11559968 (evap fan) and 1 WP2169142 (evaporator fan blade) and 1 WP2152713 (solenoid)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Fairfax, VA 22030
Richard B.
Job Details: 06/03/2022
"CX complant. Water remains in dispenser after washing. Inspected unit and found water remains inn dispenser after cycle. Checked everything per service pointer even though not for same serial number range and water connections are all good , Changed out dispenser and advised CX to do a wash cycle and if water remains. To leave drawer open per manual. Job completed m RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Newark, DE 19713
Taylor F.
Job Details: 06/03/2022
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the ice box fan to be surging. Found 6VDC coming from p14-6 to p8-5 off control to ice box fan. Should be 12.7VDC. This is what was causing the ice box fan to surge. Ordering main control. Cannot reschedule at this time. Cx paid in full 443.68. 7733801866; ordrng 1 WPW10675033 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Springfield, VA 22150
Jason A.
Job Details: 06/03/2022
"CX complaint FRIGE not cooling. Ran test 5 at 100% Compressor pulls 168W but RC evap very weak & small section frost pattern. Replaced RC evap & install coupler & UV drier. Test 3way valve switching & flow. Check for leaks & run vac, Filled with 5.5) OZ R134. Good frost pattern & pressures. Good equalize > JJ"
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Baldwin, MD 21013
Neil H.
Job Details: 06/03/2022
CX COMPLAINT THEY HAD OVER SUDS HAPPEN CX SAID SHE SEEN SOAP GONE ON THE CYCLE AND THE CLOTHES DRY SHE PUT MORE SOAP IN RE RAN UNIT AND NOTICED WATER IN THE PAN CX HAS BEEN USING UNIT WITH NO ISSUE SINCE AND THE SOAP THEY USE IS 6X CON. BUT UNIT CHECKED GOOD AND CX SAID SHE ONLY USES 1TABLE SPOON OF DETER.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/03/2022
Cx complaint unit doesn't dry dishes. Entered into diag and found error code F4E2 no heat. Ran test cycle and the heater didn't come on. Inspected underneath unit and found the wire wasn't connected to heater. Reconnected wire and ran test cycle. Unit now heats and completes cycle. Unit checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bear, DE 19701
Taylor F.
Job Details: 06/03/2022
Cx complaint is unit not dispensing water/ intermitten cooling. Tested inspected and verifed complaint. Found the main control not sending power to the dual valve for the water dispenser. Dual valve is working for the IM and dispenser is working to dispense ice. Had no power coming off of p3-4 when dispenser paddle was pushed. Tried unplugging pantry UI and LED driver board and neither made a difference. Ordering main control. Cx paid 333.68 by CC and owes 110.00 on return vsit. Cannot reschedule at this time.; ordrng 1 WPW10675033 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Annapolis, MD 21403
Mitchell H.
Job Details: 06/03/2022
cx complaint unit not dispensing water or ice. inspected unit and confrimed. all parts checked good. both valves in spec. no lines frozen doors were shut. unplugged unit and plugged it back in and was working good. same as last year. informed cx to keep an eye on it for the next 30 days and let us know if it happens again. could be a control issue. collected service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Middletown, DE 19709
Taylor F.
Job Details: 06/03/2022
"Cx compalint is water leaking into the IM. tested inspected and verifed complaint. Found the water valve defective causing water to leak from the IM. Cx said it is a new issue and the IM worked properly for a few months. Unit is leaning to the left a little bit but cx said nothing has changed since it has been installed and issue is new. If problem persists, unit needs to be leveled. Job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Harrisburg, PA 17110
Fred G.
Job Details: 06/03/2022
cx complaint unit is not drying dishes and the heater isnt working. inspected unit and ran unit in a auto test and found not amp draw when heater was activated. removed front panel and found the heater element and wiring has continuity. checked for voltage coming from control to element by back feeding into the connector to find the connector was not fully seated in the control. tested after pushing it in and found 120.5vac and a amp draw of 7-6.8 amps. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Middletown, DE 19709
Taylor F.
Job Details: 06/03/2022
Cx complaint is unit not washing. Tested inspected and verifed complaint. Replaced the sump from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Viola, DE 19979
Frederick R.
Job Details: 06/03/2022
Checked temps upon arrival and got 2deg in FC and 36 in RC. Pulled back cover and pulled amp draw of 0.87. Pulled evap cover and full frost pattern. Replaced control per last diagnosis due to intermitent operation. Evap and condenser fans bot running. By end of appt with doors open and closing the temps were at 7 in FC and 38 in RC. Unit is working as designed. Also found CX had water almost completely shut off. Turned water valve all the way on. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 06/03/2022
"CX complaint in no power to dryer. Inspected/tested and verified complaint. his is a stacked unit. Pulled unit apart in place to check thermal fuse and it was good. Unit has per to L1and L2. 120vac each. No pwer to control board at L2. Cannot diagnose any further without 2nd tech. CX is aware there will be a90 charge for 2nd tech. Please pre id control(W11350214), UI(W11370450), terminal block(WP3397659) and wire kit(279318). Collected 120 for SC from CX by check. Office reschedule"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Baltimore, MD 21224
Shane M.
Job Details: 06/03/2022
cx complaint of error code F7E1 & unit not working now. can confirmed. found error code F7E1. got underneath the unit & found belt slipped off due to splutch bolt comeing undone. no damage. retighten splutch. raned calibration mode. unit passed. advised cx DO NOT OVERLOAD Machine.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 06/03/2022
CX complaint is WM will not drain. Inspected unit and verified CX complaint. During inspection I found that the plug and cover for drain had come off unit. Had to manually drain water out of unit. After repair I tested unit twice for CX and it is now working properly. Job is complete
We serviced a
JENN-AIR MICROWAVE
Model JMW8530DAB
Near East York, PA 17402
Drew B.
Job Details: 06/03/2022
"replaced blower tested now functional cx paid for part, shipping, tax and normal labor. via check"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Columbia, MD 21046
Alexander D.
Job Details: 06/03/2022
cx complaint dryer doesnt shut off. cx called support line and they told him to just let it run or leave door open for a day to run out time on timer from factory. cx did that and its still not turning off. inspected unit and verified complaint. can hear timer motor running but cam isnt moving. ordering timer asm. call cx to schedule return visit once we have eta on part; ordrng 1 W10521398 (timer asm)
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089BEM01
Near McLean, VA 22101
Roberto I.
Job Details: 06/03/2022
"x complaint no cool.Found both compartments at room temperature, fans running, compressor hot and not running. Resetted power, the compressor dragged 8amp without starting and the overload tripped. Resetted power several times until the compressor started and dragged 0.45amp (possible low ref). Compressor resistance reading was 7ohm and 11.5ohm (too high). Unit needs compressor W10507884, evaporator W11256565 and drier WPW10143759. **SEALED SYSTEM TECH** and **3 COUNTS**; ordrng 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (drier) and 1 sealed system tech and 1 3 counts"
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ00
Near Sandston, VA 23150
Gill G.
Job Details: 06/03/2022
helped bc
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS02
Near Arlington, VA
Emmanuel R.
Job Details: 06/03/2022
"Cs refrigerator is making a loud noise intermittenly. I inspected the unit and found the condenser fan is making a loud squealing like bad bearings or slipping belt noise , when it warms up and it has been runnning for a while. checked compressor and its running at 122 watts normal operation. Ordering condenser fan motor.; ordrng 1 W11387394 (condenser fan motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Bethany Beach, DE 19930
Michael E.
Job Details: 06/03/2022
Replaced the inlet valve as per previoius diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model MED7230HC2
Near Stevensville, MD 21666
Alexander W.
Job Details: 06/03/2022
CX stated front panel has dent inspected and verified cx complaint went to install new panel from previous diag and found this is a white panel not chrome shadow. updated part number cannot resched at this time due to SO part; ordrng 1 W11402953 (front panel chrome shadow)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Ocean City, MD 21842
Michael E.
Job Details: 06/03/2022
CX complaint: door separating. Inspected and verified complaint. I found the front glass panel is separating. I documented the defect in pics. Ordering door glass. Cannot reschedule due to BO part.; ordrng 1 W10877562 (glass-door)
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Barnesville, MD 20838
Brian R.
Job Details: 06/03/2022
replaced pump and tested unit. unit checks. unit needs a good cleaning. a lot of build up. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Elkridge, MD 21075
Alexander D.
Job Details: 06/03/2022
"cx complaint unit not washing. inspected unit and verified complaint. f4e3 washmotor not running, f7e1 no heat. unit is heating. found new sump has diverter on it, called MR and he said this happened before on a different model and definetly shouldnt have diverter. took diverter disc out and replaced sump asm and tested. both spray arms have good water pressure coming out and are spinning. watched for leaks through whole test cycle, no leaks at this time. advised cx to monitor and call back if theres any issues. unit is now working properly."
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Frederick, MD 21704
Brian R.
Job Details: 06/03/2022
replaced all parts needed. drain pump box was opened and looked useded or put on to test and then switched back. 2 parts came with kit and will send them back. ran unit through tests and unit checked. advised cx to try a few cycles and see how unit does and call back if needed. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Crozet, VA 22932
Eric F.
Job Details: 06/03/2022
" 7733631714Could not confirm cx complaint, cx using air thermometers to measure temperature in unit. Air temps fluctuate widely and are not an accurate way to measure unit function, tested food temps and found unit cooling properly. Cx has lost faith in unit based on work history, is unhappy with lost groceries. Called and documented everything with Whirlpool, no fix currently advised, unit working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Dumfries, VA 22026
Demonte S.
Job Details: 06/03/2022
Arrived at the cx house asked the cx for there Closing Disclosure form. Cx can't find the Closing Disclosure form. Advised that the cx calls whirlpool to get an authorization.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Stanardsville, VA 22973
Eric F.
Job Details: 06/03/2022
"Installed valve, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Fairfax, VA 22032
Demonte S.
Job Details: 06/03/2022
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly. Checked the Refrigerator Temperatures in Service Diagnostics Test - 1 Rc Thermistor. I'm getting 59 Degrees. Ran Service Test - 2 Fc Thermistor. I'm getting 30 Degrees. ( Cx has cut a hole in the cabinet for the Refrigerator could breathe. But the cx has put a drawer back in so this is defeating the whole purpose cause the unit isn't getting enough air. ) Checked the pressures on the unit. I'm getting 0 on the Low Side and 100 Psi on the High Side. I then recovered all Freon. Checked with Nitrogen. Filled unit to 140 Psi with Nitrogen. Let unit sit for 20 mins. No change in pressures. Also no Bubbles in the Compressor Section. Filled unit with Freon. Unit is starting to Cool. Called Whirlpool Techline Ref # 7733797206.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Milford, DE 19963
Frederick R.
Job Details: 06/03/2022
cx complaint is WM making noises. Showed up at CX house and he found out the issue was the unit wasnt level. He said he leveled it and hasnt had a problem since. No services rendered. Job complete
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Annandale, VA 22003
Jason A.
Job Details: 06/03/2022
CX complaint DRYER not heating. Found drum spins but no heat. Good voltage at terminal block when dryer is running. HTR measures 11OHMs > JJ; ordrng 1 WP3387134 (Cycling thermostat) and 1 279816 (thermal cutoff) and 1 WP3977767 (hi limit)
We serviced a
WHIRLPOOL RANGE
Model WCG97US0HS
Near ,
Michael E.
Job Details: 06/03/2022
"CX complaint: flames too high and center burner makes an occasional plume of flame. Tested and verified complaint. I adjusted all burners except the center. Center burner is only getting minimal gas flow and will not adjust. Ordering manifold assembly, tubing, and orfice holder. Marking burner head and ignitor for return visit. On repair visit, start by replacing orfice holder and both tubes, then test. After that, manifold and/or burner head may or may not need to be replaced. Cannot reschedule due to SO parts; ordrng 1 W10594395 (manifold) and 1 W10566296 (tubing-gas) and 1 W10566297 (tubing-gas) and 1 W10613381 (holder-orf)"
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS03
Near Yorktown, VA 23692
Jason T.
Job Details: 06/03/2022
"Cx complaint, water collects at the freezer door gasket seal, found the lower casing mold bowed at the bottom of the freezer door. Ordering freezer and gasket, advised cx freezer door will direct ship to her house, inspect for any damages and contact VIA dispatch to schedule a return visit, cx agreed. ; ordrng 1 W11436967 (Freezer door) and 1 W10407216 (Freezer door gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Stafford, VA 22554
Tanner B.
Job Details: 06/03/2022
"CX concern the unit not heating , found loose connection on tco . reconnected and tested unit . job complete"
We serviced a
WHIRLPOOL RANGE
Model JES9750AAB
Near Yorktown, VA 23692
Jason T.
Job Details: 06/03/2022
"Cx complaint, will not bake at set temperature, repaired loose bake element connection, tested all circuits, found no vac from the control to the bake element, advised cx control is no longer available N.L.A. charging for the labor only : 110.00 (paid in full credit card REF # 4397044445)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Quinton, VA 23141
Gill G.
Job Details: 06/03/2022
cx complaint: unit is not draining. stored fault code F6E4(float switch open) found float switch arm had fallen out of position and was not activating switch. ran diagnostic cycle and found unit would not drain. disconnected drain line from hose going through floor and tested drain functioin. unit is draining as designed. advised cx that the drain going through the floor had a restriction preventing proper draining. cx is going to contact a plumber to correct issue. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near ,
Jason T.
Job Details: 06/03/2022
"Cx complaint, lower spray arm offset from the wash motor support, installed pre-i'd wash arm. Verified all unit functions for proper operation, working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Lorton, VA 22079
Jason A.
Job Details: 06/03/2022
"CX complaint FRIGE not cooling. Found unit unplugged, Plug unit in & motor start clicks compressor runs fro a few seconds then stops. Measured compressor resistance & replaced motor start. Same issue. Compressor pulls over 9A then stops. 2CountSealSyst > JJ; ordrng 1 W11370574 (Compressor kit) and 1 W10143759 (UV drier) and 1 W10913906 (coupler) and 1 2CountSealSyst (2CountSealSyst)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23464
Jason T.
Job Details: 06/03/2022
"Installed parts to complete the repair, vacuumed and charged with 6 oz. Of r134a, verified proper air flow, cooling-freezing...working as designed. Charging for the labor only : 550.00 (paid in full credit card REF # 4396644286)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Manchester, PA 17345
Marc M.
Job Details: 06/03/2022
arrived at cx home and a different service company was already present and servicing the refrigerator. service as it pertains to Via was declined.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bryans Road, MD 20616
Robert A.
Job Details: 06/03/2022
Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found the evap frozen over. I checked diagnostic mode and the heater did not come on and an error code for the defrost heater. I checked the defrost heater connector and the brown wire was loose. It was receiving 122v but because it was loose the unit was not defrosting. I secured the brown wire connector and tested the heater it worked fine. I replaced the thermistor just in case it was adding to the defrost issue. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Laurel, MD 20707
Israel R.
Job Details: 06/03/2022
"SR// 7733798337. Customer complaint unit is buzzing. I found the lower cover is rubbibng on to the condenser and making the condeser vibrate to the frame. the board cover is warping. Called techline and they told me to replace it. Ordering cover, screws and rivets. The unit needs to be flip on its side to be able to work safely to remove the cover. Need second tech and extra labor. Call customer when part is available.; ordrng 1 W10897560 (cover-unit) and 2 W11544659 (Screw)s and 8 8282566 (rivet)s"
We serviced a
IKEA RANGE
Model IGS900DS05
Near Alexandria, VA 22310
Lloyd B.
Job Details: 06/03/2022
Cx complained some of the buttons did not work and the upper oven did not heat. Inspected the unit and found that the ignitor does not draw enough amps to start the gas valve. There is an error for stuck key and some of the buttons do not work. Installed new ignitor and tested and it now heats to 350 degrees. Unit needs new user interface/switch membrane; ordrng 1 W10755955 (switch membrane)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW00
Near New Bern, NC 28562
Ronnie B.
Job Details: 06/03/2022
cx complaint of bail arm popped out of ice maker. checked unit and found bail arm came out of ice maker when cx closed fc door. also found rails hard to open. cleaned and lubed rails for proper movement when opening and closing fc door. re-installed bail arm and ensured staying in place. confimred harvest and fill.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Washington, DC 20008
Ricardo S.
Job Details: 06/03/2022
"Dispenser not working properly, sometimes when i press ice the unit started to dispensing water.. wires connection under the hoinge cks ok, unit needs a new pads and ice door assy becuase it does not closes well; ordrng 1 WPW10346924 (pad) and 1 W11130210 (door-ice)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Phoenix, MD 21131
Neil H.
Job Details: 06/03/2022
REPLACED THE HEATER PER SP TALKED TO THE CX'S AND THEY SAID NOTHING ELSE IS WRONG THEY WOULDN'T EVEN HAVE HAD KNOWN ANY PROBLEM UNTIL CONTACTED ABOUT THE BUSHING ISSUE SO I RAN TESTED UNIT FOUND NO STORED ERROR AND UNIT RUNNING PERFECT.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Washington, DC 20024
David J.
Job Details: 06/03/2022
Cx complaint unit right side door gasket is ripped. Replaced door gasket and explained to Cx how to prevent that from happening. Unit is now as its intended to be.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Ocean City, MD 21842
Jonathon C.
Job Details: 06/03/2022
"cx complaint, unit making noise. tested, inspected, unable to verifiy complaint. cx mentioned that they were doing a very light load the first time, then a very unbalanced heavy load the second. instructed cx on proper use. unit working as designed. job is complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/03/2022
BRAND NEW BUILD NOT OCCUPIED YETCX complaint about a dent found skin on RC deneted ordering; ordrng 1 W10800811 (door-skin RC)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Berlin, MD 21811
Jonathon C.
Job Details: 06/03/2022
"cx complaint, unit not functioning at all. tested, inspected, verified complaint. replaced parts per prior diag, issue persisted. called WTL, spoke to rick (sr7733800477) traced power through the unit. had no power anywhere. got down to the filter board. no power coming in. checked power at the main fuse. had power but no power at filter board. traced harness, found bulk head plug not seated properly. fixed plug, have power at filter board, tested unit. unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Washington, DC 20017
Samuel R.
Job Details: 06/03/2022
cx complaint unit has ice build up in the freezer has ice build up.inspected unit and could confirm cx complaint.found unit thermostat not to read properly and casusing unit to keep freezing.unit will also need a evap harness that comes with defrost thermostat.W11213872 8 tribles WPW10511937 0 tribles; ordrng 1 WPW10511937 (thermostat) and 1 W11213872 (evap harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Berlin, MD 21811
Jonathon C.
Job Details: 06/03/2022
"cx complaint, unit not making ice. attempted to replace door, unable to remove old UI without damage. spoke to parts specialist to order ui and schedule appointment for 6/6/22 at 9-12am.; ordrng 1 w11330486 (UI)"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near North Potomac, MD 20878
Julian H.
Job Details: 06/03/2022
"CX complait about tub gasket came completely off inspected and found it ripped as well replaced gasket and use adhesive from VS to attached properly to tub tested on trest mode and working CX PIF; ordrng 1 W11177741 (gasket) and 1 W10841140 (adhesive), used 1 w11177741 (door gasket), and 1 w10841140 (adhesive) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Salisbury, MD 21804
Jonathon C.
Job Details: 06/03/2022
"cx complaint, long dry times. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Waterford, VA 20197
Ricky E.
Job Details: 06/03/2022
"installed parts, unit cks ok.."
We serviced a
MAYTAG WASHER
Model WTW5000DW3
Near Cambridge, MD 21613
Jonathon C.
Job Details: 06/03/2022
"cx complaint, lid wont lock. actuated lock many ties, lidlock operating fine. found error code for motor fault, further inspection showed that the unit has a bad actuator causing motor fault during cycle, canceling the cycle. spoke to parts specialist to resched for 6/9 and order parts.; ordrng 1 W10006355 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Winchester, VA 22603
Ezra M.
Job Details: 06/03/2022
"unit not cooling on arrival. installed new fc evap fan and harness, reset unit, verified unit getting full frost pattern on fc evap. will still need control.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/03/2022
installed a data logger in the RC and FC sections.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Marbury, MD 20658
Robert A.
Job Details: 06/03/2022
"Cx complaint that the unit is freezing food in the RC and the water is not dispensing. I inspected the unit to confirm the complaint. I found the overall temps are good (39/3), they are set to 39/5. I ran test 1, 2 and 3 and all passed. I tested the water and it dispensed fine. There is currently no food that is frozen in the unit. She showed some veggies that seem to be going bad, but they belong in the drawers for longer lifespan anyway. They also claim there to be an abnormal noise, I could not verify any noise out of the ordinary. I unplugged the unit and let it sit for 3 min, then plugged it back in. Everything is working fine. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/03/2022
Cx complaint is tha tthe unit is making a noise when washing. Upon arrival i found an F0E4 and an F7E4. I was able to switch the water lines. I then ran the dlms calibration and diag test. I also inspected the lower harness and found everything in pl;ace and secure. the unit is functioning as intedned. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Dover, PA 17315
Marc M.
Job Details: 06/03/2022
cx complaint ubnit not cooling properly. inspected unit folllowing previous sealed system repair and found low side pressures in 15 inhc vaccum and high side at only 75 psi. unit will need full sealed system repair by senior ss tech.; ordrng 1 W10836706 (evap) and 1 W11233073 (condenser) and 1 W10810959 (tube) and 1 W11092625 (compressor) and 1 W10843121 (filter dryer) and 1 2174739 (tube)
We serviced a
JENN-AIR MICROWAVE
Model JMW8530DAB
Near East York, PA 17402
Marc M.
Job Details: 06/03/2022
notes with DB
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Reston, VA 20194
Christian C.
Job Details: 06/03/2022
Installed IM. IM filled. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17401
Marc M.
Job Details: 06/03/2022
cx complaint unit not producing ice. inspected and found that the fill tube to the icemaker is frozen. was able to thaw fill tueb and test. unit now checks goodl
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Kearneysville, WV 25430
Danny R.
Job Details: 06/03/2022
unit still doesnt work called tech line and found ui is bad start doesnt work .; ordrng 1 W11561182 (conreol iu) and 1 W11569437 (console assy) and 1 W11481116 (enocder)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Chesterfield, VA 23832
Joseph D.
Job Details: 06/03/2022
"unit is not at this address. it is at 8501 Crossfell Ct, Chesterfield, VA 23832 found relay for heater getting stuck or staying on on control,. replaced and unit working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJW00
Near Washington, DC 20024
David J.
Job Details: 06/03/2022
CS complaint unit not cooling. Inspected unit and found freezer is at -2� and fridge was at 41�. CX states it gets warm in the fridge. Replaced both user interface and control board. Evaporator fan is running so I did not replace that. Customer will give us a call if nothing changes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/03/2022
cx complaint the uhit is making a loud noise during operation. checked the unit and found a piece of tape had come off of the wire harness and got stuck in the condenser fan blade. removed the debri and tested operatin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB06
Near Stephenson, VA 22656
Ezra M.
Job Details: 06/03/2022
"installed parts, checks ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Hertford, NC 27944
Austin D.
Job Details: 06/03/2022
came out to resolve the issue with the unit. disassembled the unit as needed. repalced the ice maker and and the ice bin. unit is running as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Winchester, VA 22602
Ezra M.
Job Details: 06/03/2022
"not drying properly. per entitlements, unit purchased by builder 12/14/21, cust cannot locate closing paperwork. found gasket on blower housing out of position, reducing proper airflow. reseated tested, air no longer leaking at blower housing."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/03/2022
came out to fix sealed system. disassembled the unit as needed. replaced the comrpessor and evap and drier. put the unit back together. vacumm and filled with r134a. unit was holdiong at 2-5 on the low side. advised cx to monitor the unit for 24 hours before filling with prodcut. cx agreed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Roanoke, VA 24012
Kyle A.
Job Details: 06/03/2022
Installed parts and tested unit and unit is now as designed
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/03/2022
cx complaint the unit is not washing without creating alot of noise. checked the unit and found oil leaking from the gearcase and also the suspension rods are very bouncy when i push down on the unit. ordering all parts needed to resolce the issue.; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 WPW10006384 (belt) and 1 W11130362 (suspension rods) and 1 W11161960 (agitator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Waldorf, MD 20603
Robert A.
Job Details: 06/03/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM01
Near Poplar Branch, NC 27965
Austin D.
Job Details: 06/03/2022
7733796561 TJ came out to clear the restriction out of the system. attempted tp dp the cabonet and found reddish oil coming out of the steel line. unit has contaniments in the system. called techline to document and was told the unit is unrepairable. documented and let the cx know to contact whirlpool costumer service. cx agreed. left them with SR number.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Roanoke, VA 24012
Kyle A.
Job Details: 06/03/2022
Installed parts and tested unit and unit is now as designed
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/03/2022
"cx complaint aig dw is not working, please send a master tech and call wphool tech support , checked unit had 120 vac to unit , uninstalled door to check control had 120vac to main controland 4.9 vdc to ui and UI not responding , replaced with pre id and tested unit is now running as designed , documented unit with whirlpool"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NHAXVS06
Near Clinton, MD 20735
Robert A.
Job Details: 06/03/2022
"Cx complaint that the unit is having trouble dispensing crushed ice and leaks from the fron left corner. I inspected the unit to confirm the complaint. I found the augor motor is stripped and the drive shaft is stuck in the augor motor. I will have to cut the drive shaft to remove the augor motor. The unit will need a new FC door to resolve the issue, because I don't have enough room to cut the drive shaft and it is not seperate with channel locks or vice grips. I called techline about how to locate and remove the augor motor. The water is leaking from the union connector elbow at the bottom of the FC door. I'm ordering a new connector for the return visit. I'm ordering all parts for the return visit.; ordrng 1 WP2323355 (drive shaft (IM)) and 1 2323357 (drive shaft grommet) and 1 WP2212365 (sleeve) and 1 WP2220458 (augor motor coupler) and 1 WP2198628 (drive shaft seal) and 1 WP2212370 (washer) and 1 LW10210164 (FC door) and 1 WPW10271543 (union connector)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS
Near Virginia Beach, VA 23454
Branden R.
Job Details: 06/03/2022
"cx under impression unit has extended warrenty , advised cx that i do not see anything stating unit has warrenty and service will be 120 not including parts or labor , cx refused service on this unit . cx could not find POP for unit advised cx they need to contact lowes for proper dispatch ."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/03/2022
drum not spinning due to factory glue holding front drum bearing/seal to drum. felt seal and clips failed due to drum trying to spin anyways.; ordrng 1 W11035878 (brng&seal) and 2 279220 (clip)s and 1 279441 (bearing ring)
We serviced a
WHIRLPOOL WASHER
Model mvwb766fw1
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/03/2022
"cx stated they have extended warrenty , advised cx that it was not properly dispatched and explained they will neeed to contact warrenty company for proper dispatch ."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Roanoke, VA 24012
Kyle A.
Job Details: 06/03/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lexington Park, MD 20653
Shawn D.
Job Details: 06/03/2022
"cx complaint unit is not draining and door was locked but finally unlocked and got clothes out. inspected unit and f9e1 is on the display so checked drain line and is clear, checked pump and is burning hot and has 120 at the pump. vacumed out water grabed pre id part drain pump installed and tested in service cycle and went through great and drains good. cleared code unit is good"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Madison Heights, VA 24572
Kyle A.
Job Details: 06/03/2022
"Cx complaint of unit having shattered front glass. Did confirm will need to return woth front glass, hinges, and emblem.; ordrng 1 W10894130 (Glass) and 2 W11178521 (Badge)s and 1 WPW10299225 (Hinge) and 1 WPW10299227 (Hinge)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/03/2022
"Unit not draining water from basket , door locked and drain pump just hummimg . found the motor seized on drain pump. cleared 15 gallons of water from unit. replaced pump. recalibrated and tested unit. unit now working ."
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Olney, MD 20832
Alexander D.
Job Details: 06/03/2022
"replaced both controls, console, both blowers and both door gaskets. tested unit. both ovens preheated to 350 within 15min. advised cx to monitor and call back if issues persist."
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS05
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 06/03/2022
Cx complaint unit is not working properly inspected unit found Cx has 210 not 240 vac which is fine however is causing oven to take longer to preheat especially when both ovens are running took 1 hr and 10 mins for both ovens to get to temperature ordering the control and will return with sensors as needed ; ordrng 1 W11594156 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Martinsburg, WV 25405
Danny R.
Job Details: 06/03/2022
unit has servrail erro codes and wont run the ui is flashing faded numbers as well the codes are for suding and drain amnd fill issues ill get control vavle and drain pump and pressure switch and ui bc its flashing wierd; ordrng 1 W11319991 (control panel) and 1 W11316246 (pressure switcxh) and 1 W11456953 (pressure hose) and 1 W11036928 (vavle) and 1 W11036930 (vavle double)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 06/03/2022
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Columbia, MD 21044
Robert L.
Job Details: 06/03/2022
"pickup data loggers, senting to MA for diagnoses....this one is way off"