Service History 97 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Brandywine, Maryland 20613

Shane B.

Job Details: 10/27/2023

isntalled ordered part and restoed power. fan is running quietly. unit is workign as desgined.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW

Near Jarvisburg, North Carolina 27947

Branden R.

Job Details: 10/27/2023

"cx complaint unit leaking from front , checked unit and found unit will need bellow for repair . ordering all parts for repair"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Sterling, Virginia 20164

Richard B.

Job Details: 10/27/2023

CX complant. Door damaged. Inspected unit and found gasket out of groove . Reseated gasket in groove . Assured it is in place and secure. Job completed. RB

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Millersville, Pennsylvania 17551

Drew B.

Job Details: 10/27/2023

cx complaint that unit is not spinning correclty finishing cycle. she had reached out to local app service they came out and verified a gearcase failure. i then today ran through our own checks and test unit and had a faulty capacitor and thats what was leaking the previous compnay thouhgt was gearcase. replaced capacitor with van stock tested and checks good .. full operations.; used 1 W11158831 (CAPACITOR) from stock

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Millersville, Pennsylvania 17551

Drew B.

Job Details: 10/27/2023

replaced all parts and testd no noise and checks good ran heat and worked.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near York, Pennsylvania 17401

Sal R.

Job Details: 10/27/2023

I was able to access and replace all parts. I tehn set unit back in place and ran a calibration and a auto test. Unit test good.

We serviced a

WHIRLPOOL WASHER

Model CET9100GQ1

Near Stephenson, Virginia 22656

Ezra M.

Job Details: 10/27/2023

"unit flashing error d26, overflow. cleared errors, ran diag cycle, unit filling with suds, ran multiple cycles, advised running cleaning cycles regularly and cutting down on detergent use."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Martinsburg, West Virginia 25404

Ken M.

Job Details: 10/27/2023

"Customer complaint is that the unit is skipping from sense to done. Unit tested and found that the unit agitates instead of spins the basket when it starts. No wiring issues found and the splutch is secure. Actuator replaced and unit retested. Unit is working properly. Old part left with customer.; ordrng 1 W11481722 (actuator), used 1 W11481722 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Harrisburg, Pennsylvania 17112

Fred G.

Job Details: 10/27/2023

"cx complaint unit makes noise and shuts off in 5 mines when using sense drying. inspected unit and found blower wheel and moisture harness was faulty. i was able to replace both with van stock. checked unit and found it checks good.; ordrng 1 WP697772 (blower wheel (FG VS)) and 1 WPW10298258 (moisture sensor (FG VS)), used 1 WP697772 (WHEEL), and 1 WPW10298258 (HARNESS) from stock"

We serviced a

AMANA REFRIGERATOR

Model ARS2365AW

Near Berkeley Springs, West Virginia 25411

Ken M.

Job Details: 10/27/2023

"Customer complaint is that the unit has stoppecd cooling. Checked compartment temperatures and found the upper 50's/low 60's. Inspection of the evaporator found it heavily frosted, evaporator fan was not turning. Checked for power to the fan motor and found none. Motor tested at 43.7 ohms. Checked for power to ground and have power coming from the temperature control. Defrost timer is not connecting the fan to neutral. Unit needs a new defrost timer.; ordrng 1 R0131577 (timer-def)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bowie, Maryland 20715

Davonte

Job Details: 10/27/2023

"cx comlplained unit wouldnt drain, and go into wash cycle. after inspecting unit couldnt confirm cx complaint on the draining. unit drained as should. got error codes f8e1, f0e5. long fill or no fill and unbalanced load. ran diag wash cycle unit completed wash cycle as should. inspected the water could see some sediments on the screen. ordering water valve.; ordrng 1 W11210463 (water valve)"

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 10/27/2023

Cx complaint is that the unit is not spinning out the clothes. Upon arrival I found that the unit has no error codes. i also found that I was able to rotate the agitator independant from the basket. I then ran a drain and spin cycle and found that the hub is stripped. I attempted to remove the agitator to access the hub and found that the agitator base is tight to the shaft. i am ordering the coupler and agitator base and will use the hub on return visit.; ordrng 1 W11418231 (Agitator) and 1 W11561052 (Coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Westminster, Maryland 21157

Brian R.

Job Details: 10/27/2023

cx complaint is no ice. found switch off. turned on and moter went to home. held button and unit harested and dumped ice in there and filled. unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Millville, Delaware 19967

Michael E.

Job Details: 10/27/2023

Replaced RC door as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Mountville, Pennsylvania 17554

Drew B.

Job Details: 10/27/2023

cx complaint that unit isnt sealing ocrrectly. and when arrived i checked and she saw some wrinkles on the gasket and was able to smooth out much better and seal the gasket unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Leesburg, Virginia 20175

Richard B.

Job Details: 10/27/2023

"CXX complant. Noo ice dispensed. Inspected unit and found ice bin not seated enough to dispense. Reseated ice bin , After disponsing of extra ice.Ice maker did a harvest and filled. Working as designed/ RB"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Newport News, Virginia 23601

Lucas R.

Job Details: 10/27/2023

"costco add'l 1 year. cx complaint no operation, checked unit found thermal event at L1 on terminal block, repaired wires for time being, ordering harness for repair, advised cx to purchase 4 prong cord prior to repair.; ordrng 1 W11532661 (HARNESS (expart))"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near York, Pennsylvania 17403

Sal R.

Job Details: 10/27/2023

CX comolaint is that the unit will not opperate. I found thatbthenunti has a F5E2 & F5E2. I was able to run the unit in a auto test and had CX start a normal cycle. I fou d that the lid lock is intermitant working. I am ordering 1 lid lock (W11307244). I ahve set a return date for 11/1; ordrng 1 W11307244 (Lid Lock)

We serviced a

KITCHENAID RANGE

Model KCGS550ESs05

Near Charles Town, West Virginia 25414

Ricky E.

Job Details: 10/27/2023

unit hasnt had the lp conversion from the install... needs lp kit; ordrng 1 W10853432 (spud-orfce)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Chambersburg, Pennsylvania 17201

Andrew S.

Job Details: 10/27/2023

Per previous tech I arrived and accessed the control and found that the pressure tube was not connected. i reconnected the tube and started a normal cycle and found that the unit filled and progressed to the wash portion of the cycle. The unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Fredericksburg, Virginia 22407

Robert W.

Job Details: 10/27/2023

Replaced leds and damper unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FDRXXY09

Near Fredericksburg, Virginia 22407

Robert W.

Job Details: 10/27/2023

Replaced end cap and cover unit is working properly.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 10/27/2023

installed all ordered parts and restored power. tested unit for cx. unit is workign as deisnge.d

We serviced a

WHIRLPOOL DRYER

Model WED6120HW3

Near Aylett, Virginia 23009

Thomas B.

Job Details: 10/27/2023

Cx complaint unit is not working properly inspected unit found dryer is heating normally however on automatic cycles keeps deducting the time ordering the harness for the sensors to fix issue ; ordrng 1 WPW10298258 (harns-wire sensor)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 10/27/2023

"Cx complains that the unit not working on any cycle inspected unit, dryer heating but the drum doesn't move.. the belt is broken, replaced part from v/s 341241 unit tested and works fine; ordrng 1 341241 (belt,drive v/s rs), used 1 341241 (BELT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Westminster, Maryland 21157

Brian R.

Job Details: 10/27/2023

replaced parts and tested unit. unit now checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Aylett, Virginia 23009

Thomas B.

Job Details: 10/27/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Ashburn, Virginia 20147

Richard B.

Job Details: 10/27/2023

"CX complant. Dishwasher making a noise in cycle. Prior diagnosis found unit needs control and vent wax motor. . Installed both and control that was sent is defective. Dosent fire up , Installed old control and tetsted unit. Working bur reorderin control / Further work needed. RB; ordrng 1 w11672041 (control)"

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Westminster, Maryland 21157

Brian R.

Job Details: 10/27/2023

cx still has issue with not enough water on larger loads and says unit is not washing that great and things dont seem like they move around. no codes in unit. ran auto test as well as dlms cycles to check unit. then unit came up with a F0E3 code running through tsts and was empty. unit was also set to auto fill. ran through tests and advised parts needed. also informed him this unit might not be the same as he had before. as soon as parts are in office will schedule.; ordrng 1 W11624943 (Control)

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Westminster, Maryland 21157

Brian R.

Job Details: 10/27/2023

cx complaint is ice bin cracked and had a hole on the bottom as well as some lights out. checked unit and saw hole. replaced ice bin and found rear light under ice maker was out. replaced from VS and now all light work. also tightened handles again. went over with opening doors and not pulling handles up so it losen screws over tim. also unit was set to cold. unit was set to 33 n -3. readjust temps unit now checks. job complete.; used 1 W11462342 (Module) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Newville, Pennsylvania 17241

Bernard M.

Job Details: 10/27/2023

"Cx complaint the power cord has been damaged. Inspected and found the cord's covering was torn and exposing wires. Replaced cord using pre-id parts, restored power and unit came on and operating as designed. Unit checks good"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Carlisle, Pennsylvania 17013

Bernard M.

Job Details: 10/27/2023

"Cx complaint the knob spins but the timer doesn't. Inspected and found the knob can't lock onto the timer. unit is in range in accordance to serial number and is covered under Scode, replaced timer and knob, knob secures to timer and is able to rotate to desired selection. Unit checks good"

We serviced a

MAYTAG DRYER

Model MED7230HC2

Near Hockessin, Delaware 19707

Taylor F.

Job Details: 10/27/2023

Cx complaint is unit making a loud rattling sound. Found the blower wheel to be defective. Replaced blower wheel from pre id and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Newark, Delaware

Taylor F.

Job Details: 10/27/2023

Cx complaint is sometimes the buttons on the UI will lag a few seconds and unit doesnt always start when pressing and holding the start key. Tested unit thoroughly and found no errors and no issues with UI. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB00

Near Seven Valleys, Pennsylvania 17360

Sal R.

Job Details: 10/27/2023

I was able to access andreplace the icemaker . I then tested unit and found it tobe opperating as designed. Unit completed a harvest and filled. UNit test good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lexington Park, Maryland 20653

David J.

Job Details: 10/27/2023

"Cx complaint unit is leaking water, arrived today and unit was outside by garage. Inspected unit and found water had leaked from side inlet valve. Also the heating element bushings were gone causing water to flow out back of unit. Damage had happened on both left and right cabinet as well as back wall and subfloor, Cx concern was mold. Called Techline, safety and trade care. Cx will be calling safety and will return whenever Cx and or whirlpool figure out whats going on. ; ordrng 1 W11535094 (Inlet valve side) and 1 W11535081 (Inlet nut) and 1 W11416362 (Sump assembly)"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Aylett, Virginia 23009

Thomas B.

Job Details: 10/27/2023

Cx complaint unit is not working properly inspected unit found no teeth missing or worn on the slider and slider checks good checked the agitator plate no missing or worn teeth noticed the gearcase is spinning however the shaft is not unit will need new gearcase assy qouted 543.60 cx paid 139.00 Service call by Check cx declined repair; ordrng 1 W11393685 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 10/27/2023

Per previous diag I was able to access and replace control and the UI. I then repowered the unit and found that it is developing a frost pattern and beggining to cool. i informed the cx that it will take up 24 hours for the temps to regulate properly. Job complete

We serviced a

KITCHENAID RANGE

Model kird861hss-0

Near Ashburn, Virginia 20148

Richard B.

Job Details: 10/27/2023

"CX complant. Motor sounds bad. Inspected unit and motor has lost bearings amnd is making abnormal noises. Advised CX motor is no longer available. Job completed. RB; ordrng 1 4360212 (motor NLA), used 1 diag from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Waynesboro, Pennsylvania 17268

Andrew S.

Job Details: 10/27/2023

Upon arrival I found that the unit had leaked during the first cycle after the repair. I also did not clean the dishes. I removed the kick plate and verified that the water line was connected securely. I then turned the supply back on and found that the line is not leaking. I then noticed that the OWI sensor was not seated properly and was in an angle. I was able to resecure the OWI properly. I then started a quick wash cycle and allowed the unit to fill and spray. I found that the unit is not leaking from the element or the OWI. Unit is now functioning as intended without any leaks. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Lexington Park, Maryland 20653

David J.

Job Details: 10/27/2023

"F7e5 shifter fault Customer complaints unit unit is not washing or spinning. Arrived today and verified complaint found error code above ran diagnostic cycle and unit did not agitate. Replaced actuator and attempted to service Cycle and heard a buzzing noise from under unit found capacitor that was on unit was not meant for this unit. A previous technician from another company had came and replaced the motor and capacitorand used incorrect part. Ordering motor for return visit. Customer is paid in full. Will return on scheduled day.; ordrng 1 W10913953 (Actuator) and 1 W11395618 (Capacitor) and 1 W11283592 (Drive motor), used 1 W10913953 (Actuator VS), and 1 W11395618 (Capacitor VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Pikesville, Maryland 21208

Emmanuel R.

Job Details: 10/27/2023

"Cs ice bin is freezing and icecube are getting stuck together, confirmed complaint. I found the icedoor has a air leak creating frost under the ice bin and clumping the ice. Cleared off the frost, ordering ice door flap w/motor.; ordrng 1 W11189145 (door-ice)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Germantown, Maryland 20874

Julian H.

Job Details: 10/27/2023

CX complaint about unable to use oven found a F3E0 open or shorted sensor went to the back & found sensor partially plugged in remove power plugged back & working properly

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Catonsville, Maryland 21228

Emmanuel R.

Job Details: 10/27/2023

"Tried removing the spanner nut but its seized on, reschedule and bringing my grinder to cut it off.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW02

Near Washington, District of Columbia 20007

Sherwood

Job Details: 10/27/2023

"cx complaint wont start. arrived and found f8e1 error code and hot water not coming in. further inspection found hot water is yellow and has debris that clogged hot water valve and stopped it. unit is also drainning for a long time. need to test pressure switch, this is a stacked unit and we will need to remove the dryer to gain access. gave cx quote for hot valve and help. cx will reach out if they wish to proceed with repair."

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 10/27/2023

cx complaint unit not heating checked unit and found OL on heating element not allowing unit to properly heat . qouted cx for repair . replaced element and tested unit is now running as designed . cx paid in full

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HZ1

Near Lusby, Maryland 20657

David J.

Job Details: 10/27/2023

"After previous visit, I had found you dont need a new wiring harness as well as control, and terminal block arrived today and unit was already pulled out. Made sure power was off at breaker fixed power wire on power cable with bear wire kit. Replaced full wiring harness from terminal block up Installed new control assembled unit and tested unit now works as intended. Tested all burners as well as preheated oven to 350° job complete. Customer paid $150 for labor charge"

We serviced a

MAYTAG RANGE

Model MER8600DS0

Near Ephrata, Pennsylvania 17522

Cody H.

Job Details: 10/27/2023

"Was able to replace bake element per previous visit. found unit control now only sending 123.2vAC to bake element. Unit will need control replaced for repair. spoke to Andrew who agrees unit needs control for repair. CX agreed to repair with labor, parts, shipping and tax, cx already paid for bake element as well as service fee. CX paid in full with check. replaced control with pre i.d part, retested unit and unit now works as designed. no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Frankford, Delaware 19945

Michael E.

Job Details: 10/27/2023

CX complaint: RC lights flickering and FC lights out.ested and verified complaint. I replaced the RC LED and that is now working proeprly. Ordering FC LED. Cannot reschedule due to AIG; ordrng 1 W11602886 (FC LED)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Dunkirk, Maryland 20754

Shawn D.

Job Details: 10/27/2023

cx complaint right door switch for fridge door is not working. inspected unit and confimred not working spring is not working the door switch lever is floppy. started removing switch to find its foamed it. got switch out have minior damge and found the wires are foamed in snapped pic. i removed some foam and pulled on wires some and are moving no force we have some slack. slowly pulled on wires and got tem out far enough replaced the door switch and now is working perfect but minor damage to cabinet. showed cx and he is fine with it. unit is good to go

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Hyattsville, Maryland 20782

Samuel R.

Job Details: 10/27/2023

cx complaint unit disp;lays f2e1.inspected unit and coudl confirm.found several buttons to not respond.reset power and no change.unti will needa new touch panel.W11226997 special order; ordrng 1 W11226997 (touch panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Bethany Beach, Delaware 19930

Michael E.

Job Details: 10/27/2023

Replaced the right RC door as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Stephenson, Virginia 22656

Ezra M.

Job Details: 10/27/2023

"right rc door gasket failed, magnet came out, and ice drawer in freezer not opening, right side rail not moving. unit will need door gasket, ice pan carrier and glide. ; ordrng 1 W10830046 (gasket-fip) and 1 WPW10120008 (pan-ice) and 1 WPW10170987 (glide)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Seven Valleys, Pennsylvania 17360

Sal R.

Job Details: 10/27/2023

I was able to access and replace both the LH & RH door hinge. I then tested unit and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lancaster, Pennsylvania 17601

Cody H.

Job Details: 10/27/2023

Was able to access unit and replace parts per previous visit. Ran unit through test 3 and unit now works as designed. no further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Carrollton, Virginia 23314

Lucas R.

Job Details: 10/27/2023

"upon arrival compressor locked, low side pressure 25 psi resting, flushed lines, 140 psi nitrogen, replaced compressor and drier, vacuumed 20 min. charged, low pressure -3' hg, advised cx to monitor, unit working as designed."

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Culpeper, Virginia 22701

Tanner B.

Job Details: 10/27/2023

"Replaced rollers and tested unit. Job complete; ordrng 1 WPW10314173 (vs/bt), used 1 WPW10314173 (ROLLER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Stuarts Draft, Virginia 24477

Danny R.

Job Details: 10/27/2023

i found harness off water vavle i reseated harness now conections are good and will fill passed diag checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Ashburn, Virginia 20148

Richard B.

Job Details: 10/27/2023

swpped out lights. Returning ones not used. RB

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Annandale, Virginia 22003

Demonte S.

Job Details: 10/27/2023

Installed the Coupler & Drier. Ran Service Diagnostics on the unit. Put the unit into Service Test 4 - Compressor Test. Wait 2 mins before unplugging the unit so the 3 Way Valve goes into home position. Filled the unit with 140 Psi of Nitrogen. Waited 20 mins. No changes in pressure. Pulled a deep vacuum. Filled the unit with 5.75 Oz's of 134A. Pressure is 120 Psi on the high side & 0 on the low side. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Bethany Beach, Delaware 19930

Michael E.

Job Details: 10/27/2023

"CX complaint: front right burner slow to light. Tested and verified complaint. I adjusted the burner head as per service pointer, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB2

Near Lewes, Delaware 19958

Michael E.

Job Details: 10/27/2023

Replaced tub and sound barrier as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Carlisle, Pennsylvania 17015

Bernard M.

Job Details: 10/27/2023

"Cx complaint unit doesn't clean dishes. Entered diag and found error code F7E1 motor fault. Ran normal cycle and found water entering tub but activation from the pump. Hit drain and unit drained. Ordering motor, once approved contact cx to reschedule; ordrng 1 W11416363 (pump & motor)"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Aldie, Virginia 20105

Richard B.

Job Details: 10/27/2023

"CX complant. Poor ignition and soot. Prior diaggnosis found unit needs burnr head. Installed and tested unit. Igniting as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC

Near Wrightsville, Pennsylvania 17368

Drew B.

Job Details: 10/27/2023

cx complaint that unit is finsinhing cycle then just restarts the fill valve to soak.. repeatingly. i found the operational agiation and spoinning all checks good. unit will need the following parts.; ordrng 1 W11550898 (bezel)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Red Lion, Pennsylvania 17356

Drew B.

Job Details: 10/27/2023

cx complaint that unit is not allowing the timer to change. i spoke to the office and spoke to HM and asked if i could contact cx to infrom no pre id parts were needed could i call.. had persmission and called cx verfied and they said thats best for them bc they were actually about to leave and knowing parts need ordered they were fine.. ordering; ordrng 2 W11675852 (knob)s and 1 W11685947 (timer)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near East Petersburg, Pennsylvania 17520

Cody H.

Job Details: 10/27/2023

CX complains unit is making alot of banging and clicking noises while heating. Cx states when they heated unit to 400* unit made a very loud bang and cx does not want to use the unit anymore. Heated unit to 450*F to replicate issue. Unit began creeking from heat stress at about 300*F. Unit reached 450*F with some minor crackleing and popping sounds from the metal expansion. but nothing like what CX described. Called techline to document and spoke to Bruce who said unit heat expansion is normal operation and unit should be left at 450*F for 2 hours to heat treat metal. Advised cx about leaving oven on for 2 hours cx states she does not believe unit is safe to use and will seek legal action. no further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 10/27/2023

Cx complaint is that they had a ring of grime around the top portion of the spin basket. Upon arrival I found that the cx was able to wipe the residue off of the spin basket. Cx stated that it has not occured since that one time. I informed the cx that the level of the grime is about where the rinse cycle would fill to. Cx alkso said that the load may have been an extra dirty load. I found that the unit is functioning as intended. Cx is also using the L&G system. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, Virginia 23666

Lucas R.

Job Details: 10/27/2023

"install coupler and clamps, adjusted drain hose for proper drain, stand pipe does not exceed 96' per installation guide is good, calibrated, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Hampton, Virginia 23669

Lucas R.

Job Details: 10/27/2023

"cx compaint unit not starting cycle, checked unit found f7e5 shifter fault, shifter stuck in clutch, freed up clutch, unit became operational, found oil leaking from gearcase, cx declined quote for gearcase repair, and is going to purchase new unit in furure."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 10/27/2023

"came out to replace all parts on unit , disassembled and replace all parts . tested and unit is now running as designed ."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Chantilly, Virginia 20151

Justin S.

Job Details: 10/27/2023

the unit is just locking and unlocking the lid. replaced the lid lock with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11307244 (latch)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winchester, Virginia 22601

Ezra M.

Job Details: 10/27/2023

installed all parts and calibrated unit.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Edenton, North Carolina 27932

Branden R.

Job Details: 10/27/2023

"cx complaint unit making a noise checked unit and found cam unseated from unit causing grinding noise , found oil coming from gearcase on unit . ordering full gearcase repair while testing found drive block will have to be cut off gearcase for repair . ordering all parts; ordrng 1 W11454741 (gearcase) and 1 W10890624 (motor) and 1 W11239857 (belt) and 1 W10721967 (cam) and 1 WP389140 (drive block)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Great Falls, Virginia 22066

Jason A.

Job Details: 10/27/2023

CX complaint FRIDGE gasket torn doors misligned & swing. Replaced gasket & test for good seal. Align door unit with shims & levelers > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Stone Ridge, Virginia 20105

Richard B.

Job Details: 10/27/2023

"CX complant. Noise fronm fridge. Inspected unit and found damper making noises. Installed new damper , Tested unit, Working as designed. Job completed. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Huntingtown, Maryland 20639

David J.

Job Details: 10/27/2023

"Customer complaint LED lights were out in fridge arrived today and inspected unit and found whirlpool had sent customer the lights without the customer knowing and the customer was under the impression that they had to take care of everything themselves when I arrived all the lights were in and working properly. All LED changed to multipoint LEDs, inspected the rest of the unit, customer paid service call no work was performed at this job. job complete"

We serviced a

KITCHENAID RANGE

Model KSGG700EBS6

Near Landenberg, Pennsylvania 19350

Justin L.

Job Details: 10/27/2023

Cx complaint unit not working showing F1E1. Was able to access unit and verify concern. Found F1E1 error. Reset power and code went away. Started preheat back and oven ignited but after 30 seconds the error comes back and oven shuts off. Verified proper polarity of outlet and found 120.5 Volts incoming. Unit will need control. Ordering and once in office will need to set return along with extra count for out of area; ordrng 1 w11620673 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Enola, Pennsylvania 17025

Fred G.

Job Details: 10/27/2023

cx complaint unit is leaking in the RC. I found evap drip pan was full of ice. I was able to steam out pan and found drain hose was clogged with ice. I was able to steam it out and found unit to drain. I called TL was told to use a universal heat probe strap and place it on heater and into drain. ordering heater probe. once approved please reach out to cx to set up a return visit.; ordrng 2 819043 (defrost heat probe)s

We serviced a

KITCHENAID DISHWASHER

Model KDTE404DWH0

Near Winchester, Virginia 22602

Ezra M.

Job Details: 10/27/2023

"not dispensing detergent, door not opening every time. ordering dispenser, unit also storing error f8-e4, drain pump error. filled unit and drained. drain pump running intermittently. ordering drain pump also; ordrng 1 W11032769 (dispenser) and 1 WPW10531320 (drain pump)"

We serviced a

WHIRLPOOL N/A

Model ED5VHEXVB01

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 10/27/2023

"CX complai t is that the unti is mot making ice or dispensing water. I foun d that when the icemaker is jumped the unit does not move to the home position. I amd orderign 1 icemaker (WPW10190965). I foun d that the switch for the diapenser is faulty , I am ordeirng 1 switch (WP2162361). and 1 valve (W10408179). Once the parts areavalible, please have somoen form teh office callt o set a return date.; ordrng 1 WP2162361 (switch) and 1 WPW10190965 (icemaker) and 1 W10408179 (valve)"

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Stafford, Virginia 22554

Robert W.

Job Details: 10/27/2023

Replaced parts and tested unit is working properly.

We serviced a

MAYTAG DRYER

Model MGDC400VW0

Near Bear, Delaware 19701

Taylor F.

Job Details: 10/27/2023

Cx complaint is unit not spinning with heacy loads. Installed dryer repair kit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lancaster, Pennsylvania 17602

Justin L.

Job Details: 10/27/2023

Cx complaint unit not making ice. Was able to access unit and verify concern. Found unit recieving voltage but no rotation. replaced with pre-id and watched as it went through harvest and fill. Unit now checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMZ0

Near Lititz, Pennsylvania 17543

Cody H.

Job Details: 10/27/2023

"CX complains unit is not cleaning dishes and detergent remains at end of cycle. Found unit to not be recieving enough water to fill sump area to clean dishes. Was able to find restriction in supply hose, was able to remove restriction and get unit to fill as per normal. unit then began working as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Bear, Delaware 19701

Taylor F.

Job Details: 10/27/2023

"Cx complaint is when she opens the RC door and closes it, she must wait a few seconds to be able to pull door open. Explained why this is normal and why it happens. Unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 10/27/2023

complaint is water leaking from different spots under the UI when water is dispensed. confirmed complaint. found water line broke where it meets the fitting behind the UI. replaced with preIDed part and tested unit is workignas designed. cx paidin full.

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Brunswick, Maryland 21716

Ricky E.

Job Details: 10/27/2023

"door not sealing on the upper left side. resealed door, unit cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X16DW04

Near Shippensburg, Pennsylvania 17257

Andrew S.

Job Details: 10/27/2023

"Cx complaint is that the unit is not cooling. Upon arrival I found that the unit is around 73 degrees inside. The fan is running. I found no frost pattern. I then accessed the rear of the unit and found that the compressor is running. I found that all of the lines are room temp. I did an amp draw and found that it is drawing .38 amps. I found that the discharge tube is in black material in the drain pan. I called JL and informed him of my findings. I am ordering the sealed system repair with compressor, filter, evap and disharge line. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Filter Drier) and 1 W10574478 (discharge tube) and 1 W11507067 (evap) and 1 876765 (kit) and 1 W11506635 (Process Stub)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EBS00

Near Bruington, Virginia 23023

Thomas B.

Job Details: 10/27/2023

Cx complaint unit is not working properly. corner bottom of right hand side door snapped. Unit Will need new door ordering the part; ordrng 1 LW10865738 (dor-fip)

We serviced a

MAYTAG DISHWASHER

Model MDB8979SFZ2

Near Culpeper, Virginia 22701

Tanner B.

Job Details: 10/27/2023

"replaced motor , job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CS9

Near Locust Grove, Virginia 22508

Tanner B.

Job Details: 10/27/2023

"turntable motor sparked and damaged the coupler and turntable.. unit needs new turntable motor, turntable and coupler .; ordrng 1 W11367904 (turntable) and 1 W11245707 (coupler) and 1 W10642989 (motor)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Warrenton, Virginia 20186

Daniel J.

Job Details: 10/27/2023

left rear burner not igniting removed top found one ignitor not fully plugged in pushed all the way in not igniting

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Carlisle, Pennsylvania 17013

Fred G.

Job Details: 10/27/2023

cx complaint unit is still leaking. inspected unit and found unit still is leaking from water creeping up inside of tub and spilling over ring flange. called TL unit to be send in for review from WP engineering. I will get results and will ask for a shop job once i hear back.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 10/27/2023

"rattling noise caused by back panel vibrating against evap fan housing. reinstalled evap cover, verified all parts seperate and secure respectively.. noise normal."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Tappahannock, Virginia 22560

Thomas B.

Job Details: 10/27/2023

Cx complaint unit is not working properly inspected unit found the extension hose was not seated in the tray properly cause water to flow directly into the ice bin reseated and adjusted the hose into the tray tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hagerstown, Maryland 21742

Ken M.

Job Details: 10/27/2023

"Customer complaint is that the unit is not cooling properly again. Found the evaporator has frozen over again. Thermistor read from the control and found it at 85.2kohm, off the chart for negative temperatures. Thermistor has already been replaced twice and the heater harness has also been replaced. Wiring between the control and cabinet tested good. Retested the thermistor resistance from the control a second time after reconnecting the cabinet harness and found it at 57.2kohm, still way out of range. Contacted Whirlpool Tech Support and determined that the issue must be in the cabinet harness, not field repairable."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Hagerstown, Maryland 21742

Ken M.

Job Details: 10/27/2023

"Customer complaint is that the unit has stopped making ice. Ran tets 56 and found E5. Ran test 57 and the unit dispensed ice. Ran test 45 and the ice maker filled. Ran test 36 and the ice box fan is working properly; Ran test 15 and the sensor changes position, but is delayed. Ordering ice maker and UI.; ordrng 1 W11658802 (ice maker) and 1 W11636543 (ui)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 10/27/2023

came out to replace parts on unit . disassembled and replaced all parts . tested and unit is now running as designed .

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JS5

Near Lancaster, Pennsylvania

Justin L.

Job Details: 10/27/2023

Was able to access unit and replace screws. Unit now checks good no further work needed

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