We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Arnold, MD 21012
Mitchell H.
Job Details: 06/24/2022
arrived to unit and popped the cap in place and job is completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leesburg, VA 20175
Daniel J.
Job Details: 06/24/2022
heater project replaced heater diag cycle started wash cyc;e no leaks no faults s
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Hampton, VA 23666
Lucas R.
Job Details: 06/24/2022
"replaced heater, tested, unit working as designed."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HV06
Near Powhatan, VA 23139
John P.
Job Details: 06/24/2022
"Called trade care team talked to Carrie, stated she had updated the purchase date but could take up to five business days to take effect asked for a p&l concession due to service bench showing unit out of warranty she issued p&l found light bulb had exploded replaced light bulb tested working as designed.; ordrng 1 8206232A (Bulb), used 1 8206232A (Bulb) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Norfolk, VA 23503
Lucas R.
Job Details: 06/24/2022
"cx complaint unit not making ice, checked unit found no voltage icmaker from triton u.i, board shorted and hot to touch, quoted cx, cx unsure if repair at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Herndon, VA 20170
Jason A.
Job Details: 06/24/2022
CX complaint DW beeps. Replaced control / sump assym / drain pump. Ran test wash. Unit completed test. Start PROWASH & unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Richmond, VA 23234
Joseph D.
Job Details: 06/24/2022
"replaced faulty suspension and worn belt/cam gear. unit now working properly; ordrng 1 W11239857 (belt), used 1 W11239857 (belt) from stock"
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDE01
Near McLean, VA 22101
Carl R.
Job Details: 06/24/2022
"AIG Freezer led light out. Looked at freezer lights and found a service pointer on the lights being out and flickering. Unit will need new led design. New led design is designed to give a better light quality and longer life of the led. W11484836, S84638. LEDS ; ordrng 12 W11484836 (Led)s"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Round Hill, VA 20141
Daniel J.
Job Details: 06/24/2022
right frint burner not sparking replacd harness now all burners working
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS01
Near Powhatan, VA 23139
John P.
Job Details: 06/24/2022
CX complaint unit will randomly strobe in ff compartment. Was unable to duplicate issue. Ordering LEDs per pointer.; ordrng 12 W11484836 (Led)s
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW
Near Rising Sun, MD 21911
Alexander W.
Job Details: 06/24/2022
"CX stated latch broke inspected tested and verified cx complaint installed part per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cheltenham, MD 20623
Robert A.
Job Details: 06/24/2022
Cx complaint that the unit is dispensing some cubes in the crushed ice setting. I inspected the unit and confirmed the complaint. I called WP and they agreed with the previous tech that occasionally a few cubes with be dispensed during the crushed ice setting. Considering we already replaced the ice bin no parts are recommended for the repair. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model MGT8800FZ00
Near Lebanon, PA 17042
Fred G.
Job Details: 06/24/2022
"cx complaint lower oven wont get hot. inspected unit and found the bake ignitor to be bad due to no continuity. i found 123.5vac to ignitor. qouted cx for full repair, cx accepted repair. installed new ignitor with preID part. test unit and unit checks good. charged cx"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Washington, DC 20017
Samuel R.
Job Details: 06/24/2022
cx complaint unit is not making ice.inspected unit and found no ice in the bin.removed ice maker and found unit to have gotten stuck.causing ice maker to not cycle again.removed ice and tested ice maker.now working properly.
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Manheim, PA 17545
Sal R.
Job Details: 06/24/2022
CX complai t is that the tuni is making a squeeling noise. I found that the idler is bad. CX informed me that bhe wants to do all 4 roller supports as well. I am ordeirng 2 rollers (WPW10314173). I have set a retun date for 6/30; ordrng 2 WPW10314173 (support)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Crofton, MD 21114
Alexander D.
Job Details: 06/24/2022
replaced fz light. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Manassas, VA 20110
Ezra M.
Job Details: 06/24/2022
"unit creaking when opening and closing door. replaced right front cabinet roller, releveled unit, sounds normal."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Herndon, VA 20171
Richard B.
Job Details: 06/24/2022
"CX complant. Microwave dosent sound off all the time and buttons difficult to navigate. Inspected unit and confermed issue. Buttons not as responsive as they should be, Replaced console and tested unit. Now working as designed, Job completed, RB"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Frederick, MD 21701
Bernard M.
Job Details: 06/24/2022
"Replaced seal per previous tech, Ran normal cycle and the unit no longer makes noise. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Wilmington, DE 19808
Frederick R.
Job Details: 06/24/2022
"CX complaint is loud banging noise in unit. Inspected unit and verified complaint. Found basket, outer tub, washplate and agitator defective. Something in outer tub broke off and damaged all parts. Ordering gearcse, basket, outer tub, washplate, agitator. Returning with washplate and slider. Parts to be shipped directly to CX house(tub and basket). Cannot reschedule at this time .. 2 CT tub and gearcase job; ordrng 1 W11449841 (gearcase) and 1 W11553312 (washer) and 1 W11614636 (agitator) and 1 W11178227 (basket) and 1 W11219115 (outer tub)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lanham, MD 20706
Shawn D.
Job Details: 06/24/2022
cx complaint unti wont work stays running so unplugged. inspected unit then plugged unit in and drain pumo stays running. canceled it out and it stopped. went into diag and checked for errors and had sensing and spin f0e2 error code. ran diagnostic and everything sounds good and is worrking but when spinning the top is jiggling and not inplace. reinstalled lid in holes and now its nice and secure. checked cx soap and she has a big container of soap that doe not say he on it snapped pic of soap. instructed them to get he soap and only use he. cx understands and is getting some. unit is good
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYBL4
Near Wilmington, DE 19808
Frederick R.
Job Details: 06/24/2022
CX complaint is no cool. Replaced Compressor and condenser fan. Installed uv drier all per prior diagnosis. Tested each compoment step by step to make sure no leaks or restrictions.Verified I had neither and vac'd unit to 30 in for 15 mins. Pressure held after gauges closed. Filled unit with 5.75oz of R134a. Low side pressure held steady at 8psi. Informed CX to give it 24-48 for unit to reach temps and keep the doors closed until then. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Bowie, MD 20715
Alexander D.
Job Details: 06/24/2022
"cx complaint unit stopped midcycle, left water in tub and wont power back on. inspected unit and verified complaint. not even entering diagnostics. checked power supply at control and its getting proper 120v. diagnostic led on control is out. unplugged each component from control, still no led. ordering control; ordrng 1 W10920541 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Richmond, VA 23225
Joseph D.
Job Details: 06/24/2022
"replaced compressor, 68 grams of r600, unit cooling, full frost pattern, now working properly"
We serviced a
KITCHENAID OVEN
Model KSEG700ESS3
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/24/2022
"Cx complaint, during bake-broil cycle intermittent clicking noise, error code : F2-E1 stuck key. Verified failure during factory diagnostic test, ordering parts to complete the repair. Dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10915661 (UI-Panel (cbe)) and 1 W11082269 (Control (cbe))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Wilmington, DE 19803
Frederick R.
Job Details: 06/24/2022
CX complaint is no ice. Inspected/tested and verified complaint. During testing I found the valve to IM not sending water. Went to replace valve and found it defective. Tried putting old valve back on but it was leaking from top fitting. Reordering valve. Also returning with pre-id harness CX has already paid for everything but the $110 labor on return. Rescheduled for 7/8/22.. Please put on cancellation listVerified CX email as dmtnonna@gmail.com; ordrng 1 WPW10420083 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Severn, MD 21144
Kevin P.
Job Details: 06/24/2022
"unit is in warranty per sb web p.o.p. saved to quik pics. cx complaint unit stopped making ice, unit wont advance ice maker when jumped. installed new ice maker and unit tests good, job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2597AEM2
Near Springfield, VA 22153
Robert W.
Job Details: 06/24/2022
CX Complaint is the right door gasket not sealing. Inspected unit and found the right door gasket not sealing magnet stip has failed and isnt staying in door gasket. Replaced heated and tested unit is working properly.
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/24/2022
"cx complaint washer making a bad noise whilst washing now its getting wors checked unit found no error codes stored , uninstalled and found HEAVY amount of oil coming from gearcase took (pics) , unit will need new gearcase motor and clutch ordering all parts for repair sense how much oil was under unit , will return whats not needed , reinstalled and tryed to disassembled washplate could not remove washplate will order washplate so we can remove old gearcase . all electronics checked good drain pump ohmed out great . ordering gearcse and parts for repaier .; ordrng 1 W11393685 (gearcase) and 1 W10902814 (washplate) and 1 W10734521 (slider) and 1 W10754158 (motor) and 1 W10754448 (clutch) and 1 W10754161 (rotor)"
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Kenton, DE 19955
Alexander W.
Job Details: 06/24/2022
CX stated unit is doing random things. tested inspected but cannot verify cx complaint checked for error codes unit has no error codes looked under unit for any sign of damage no signs of unit having any issues ran diagnostic mode cannot get unit to recreate noise. Told CX to take a video of unit making the noise. unit is working as desgined job is complete.
We serviced a
WHIRLPOOL WASHER
Model LAT8714AAM
Near Potomac, MD 20854
Roberto I.
Job Details: 06/24/2022
"CX complaint unit doesn't wash.Tested unit, noticied that only fill water and spins only at the end of quick cycle. On all the other positions of the timer or cycles doesn't do anithing, no agitation, only fill. Unit has a bad timer. Ordering timer WP22001252. Collected $376.53, balance due $125. Return visit 6/30/22; ordrng 1 WP22001252 (timer)"
We serviced a
MAYTAG RANGE
Model MER8800DE0
Near Wilmington, DE 19803
Frederick R.
Job Details: 06/24/2022
CX complaint is oven not heating up. Inspected/tested and verified CX complaint. During inspection found the bake element was defective and burnt. Element is CBE. quoted CX cost for repair. Replaced bake element from pre-id. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Potomac, MD 20854
Roberto I.
Job Details: 06/24/2022
"CX complaint the washer is noisy and doesn't wash properly.Ran test mode, no errors. Ran a test cycle, found gearcase noisy during agitation and also a noise from the belt that seems like is loosing the grip with motor pulley and drive pulley. The gearcase shaft has also a play and moves up ans down. I was unable to replacate any issue with the wash since everything seems to be working ok. Ordering gearcase W11449840, belt W11239857 and motor W11283592. Ple id splutch to be used on return. **2 COUNTS** per gearcase replacement; ordrng 1 W11449840 (gearcase) and 1 W11239857 (belt) and 1 W11283592 (motor) and 1 dbl lbr"
We serviced a
WHIRLPOOL WASHER
Model HAV4657EWW
Near Fort Washington, MD 20744
Robert A.
Job Details: 06/24/2022
Cx complaint that the unit is leaking. I inspected the unit and confirmed the complaint. I found the drain pipe from the wall is overflowing/leaking when is drains alot of water. It is also connected to the sink which overflows as well. The cx will need a plumber to clear the drain pipe. I collected the service call fee.
We serviced a
MAYTAG RANGE
Model PER5750QAS
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/24/2022
Cx complaint is that the front touch panel is splitting. Upon arrival I found that the touch panel is worn at the buttons and allowing moisture into the control. Not all of the buttons are responsive. I am ordering the control and panel. Please contact cx when the p
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Arlington, VA 22207
Carl R.
Job Details: 06/24/2022
"Not Making Ice - Powering On - Freestanding Ice Maker. Installed water valve from previous technician recommendations. Unplugged unit, and turned water off. Removed lower cover to gain access to water valve. Removed 2 screws and Unplugged the water valve. Installed new water valve, lines screws and cover. Plugged in and turned on water. Unit working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Charles Town, WV 25414
Ricky E.
Job Details: 06/24/2022
"customer stated that the unit was giving an f8e4 error. float switch open.. this error was given when the unit was 1st ran after install.. fnd water in the pan, but the unit wasnt leaking.. the installers may have tipped the unit forward causing water from the manufacturing process to spill into the pan... unit is operating as designed..."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near McLean, VA 22101
Carl R.
Job Details: 06/24/2022
"F05 E03 code.Door is locked with clothes in it. turning off breaker over night did reset washer. Installed new control for fault code f5e3 from previous technician diagnosis. Pulled unit from underneath counter and unplugged the washing machine. Removed 3 screws and the lid. Removed the control from the front right corner. Removed all wire harness connectors, installed control, wire harness, lid and 3 screws. Tested unit with cx, unit working properly."
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW02
Near Centreville, VA 20121
Ezra M.
Job Details: 06/24/2022
"evaporator mailed to cust, did not have any packaging in box, box damaged. evaporator tubes creased due to damage.; ordrng 1 W11578004 (evaporator)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Lanexa, VA 23089
Chris B.
Job Details: 06/24/2022
cx complaint unit stops mid cycle isnepected unit found f8e1 stored low glow found sedament in cold valve from well replaced valce tesedt unit error did not come back unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Spotsylvania Courthouse, VA 22553
Thomas B.
Job Details: 06/24/2022
Cx complaint unit is not working properly inspected unit found the temperatures set to max they are maintaining cx states that it runs alot like no defrost is occurring checked evap even frost pattern also barely any air coming out diffuser ordering parts ; ordrng 1 W11317276 (diffuser) and 1 W11558182 (Control) and 1 W11581973 (Harnesss)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Toano, VA 23168
Chris B.
Job Details: 06/24/2022
cx complaint unit will not heat to temp set inspecetd unit and all connector and elms found loose receptical at wall unit will pre heat sometimes and will not stay atb set temp for over hour advised cx to replace 240 receptical because of loose conection
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 06/24/2022
Cx complaint unit is not working properly inspected unit removed and replaced the supports and pulley tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Glen Burnie, MD 21060
Eric W.
Job Details: 06/24/2022
cx complant of no lights jumped out fridge and freezer led no change unit will need new main led in fridge cx paid in full; ordrng 1 WPW10515058 (led)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Vienna, VA 22180
Christian C.
Job Details: 06/24/2022
"Cx complaint unit ui does not work at times and unit works on its own. Inspected unit found F2E1 stuck key, F5E2 door stuck closed, and showed FcE2 and FcE7. Some leds are bad on console so I believe they are F6E2 fill valve electrical problem, and F6E7 flowmeter. Ordering console and control.; ordrng 1 W11308811 (control) and 1 W11302461 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Rocky Mount, NC 27804
Ronnie B.
Job Details: 06/24/2022
"recovered remaining refrigerant, removed and replaced filter/dryer, evap, and thermistor, installed coupler onto compressor. pulled vac to 30hg, verified no leak during leak down no change in pressure. charged with 4.24 oz of 134a, low side at 1psi amp draw .99, frost patternf forming. Filled gaps in cabinet with silicone, unit is working as designed."
We serviced a
JENNAIR REFRIGERATOR
Model JCD2389DTB
Near McLean, VA 22102
Christian C.
Job Details: 06/24/2022
Cx complaint unit is not dispensing ice. Inspected unit and found auger motor not secured to enclosure. Enclosure is cracked. Cx paid in full.; ordrng 1 WP61004881 (ice enclosure)
We serviced a
KITCHENAID MICROWAVE
Model KBHS179BSS00
Near Fairfax Station, VA 22039
Robert W.
Job Details: 06/24/2022
CX Complaint is the unit isnt working. Inspected unit and found unit is getting good power door switches are working. Cycled power and tested unit again and found the unit is showing cooking but not doing anything went into settings and found unit was in demo mode set to none demo mode and tested unit is working properly and heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Baltimore, MD 21217
Milton J.
Job Details: 06/24/2022
"Complaint unit not cooling. Inspected and found unit room temp with no frost pattern. Pulled a amp draw from the compressor and was 0.51 amps. Unit showing signs of a low charge. **SS Repair Needed!!** Ordering new Compressor, Evap, Drier and Coupler. -MJrob; ordrng 1 W11579351 (Evap) and 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupler) and 1 123456789 (Lokring Kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Greenwood, VA 22943
Kyle A.
Job Details: 06/24/2022
Cx complaint of unit not making ice. Did confirm break in harness. Will need to return to replace door.; ordrng 1 W11551458 (Ss freezer d9or)
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HV1
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 06/24/2022
"customer stated that the unit was giving an error and the light stays on. verified the unit and error code of a F1E1. that error isnt listed in the tech sheet, but the unit says its a appliance manager issue.. will order and replace the ui and ap control...; ordrng 1 W11113848 (cntrl-elec) and 1 w11335275 (ui assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Joppatowne, MD 21085
Neil H.
Job Details: 06/24/2022
cx complaint unit making noise while running found the compressor and the condenser fan making noise raised unit because unit unlevel and sitting low causing heavy vibration and took and adjusted the condenser off floor unit sounds good now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Palmyra, PA 17078
Fred G.
Job Details: 06/24/2022
i was able to access unit and replace the evap harness and therminstor as per previous tech. tested unit and it began to build a frost pattern. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chesterfield, VA 23832
John P.
Job Details: 06/24/2022
"CX complaint unit not dispensing ice checked unit found wire not fully seated on cabinet for ice maker causing ice to not be made, seated wire cycled ice maker and filled tested unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/24/2022
cx complaint is upper rack is falling on left side. adjuster is broken. unit is through costco and has extra year on it as well. advised cx to call them back and report to them so they can send us right ticket while we order parts as unit is covered. as soon as part is in and we get right ticket office will schedule.; ordrng 1 W10712395 (Adjuster Kit)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Lanham, MD 20706
Shawn D.
Job Details: 06/24/2022
"cx complaint rear right burner issue said there will be a flame under burner head when using so called for service. inspected unit then checked rear right burner and i do have signs of flame under bruner head. found burner head will not sit flat on the top it wiggles and the burner head is flat black from the soot from flame under burner head, i then switched the rear right buerner head to the front and its giving isue lighting. top is the main issue for this burner head wont light right away. ordering top burner head and 5 bezels for return; ordrng 1 W11051498 (top) and 5 W11240529 (bezels)s and 1 W11084058 (burner head rr)"
We serviced a
N/A N/A
Model LSQ9110PW2
Near Manheim, PA 17545
Sal R.
Job Details: 06/24/2022
"CX complai t is that the unti is smoking and is hot. I found that the motor is seezed. I am ordering 1 motor (WP8529896) and 1 run cap (WP8572720). Once the parts are avalioble ,please ahve someone form the office call to set a return date; ordrng 1 WP8529896 (motor 3@ tribs) and 1 WP8572720 (run cap)"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 06/24/2022
cx complaint unit showing f9e1 error code and got most water out. inspected unit and conifmred then checked for errors and showed f9e1 checked drain pump and is good then checked drain line and found debrees are clogging from the years of use. snaked out tube got it free and flowing now. ran service cycle and it went through great and drains good. unit is good
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Lancaster, PA 17601
Sal R.
Job Details: 06/24/2022
"Per the previouse tech, I was able to access and replace both switches. unit test good"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Arlington, VA 22206
Emmanuel R.
Job Details: 06/24/2022
"Cs unit is leaking water from under the unit, confiormed complaint, found the unit is leaking from the heater element bushing, replaced element and tested for leaks. unit is now working properly. Technical Service Pointer #: W11540964 Special project heater element replacement."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Hampstead, MD 21074
Justin S.
Job Details: 06/24/2022
cx says the unit started leaking and wasnt draining all the water out of the tub. cx says they have only been able to use power wash because the clothes dont come clean in any other cycle anymore. found the unit is leaking from the back. the hot water hose is dripping. when i tightened the hose the unit started leaking more. found a double washer int he hose. removed a washer and the unit is no longer dripping. found the unit is agitating with the basket. Technical Service Pointer #: W11531483 deals with this issue. replaced the actuator and calibrated. the unit is now agitating good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Viola, DE 19979
Frederick R.
Job Details: 06/24/2022
CX complaint is black wire burnt and unit not owrking. Inspected unit and verified CX complaint. DUring inspection found L@ wire had arched from loose connection and burned. Repaired burnt wire and replaced terminal block. Plugged unit in and tested and it is now working properly. Job is completeCaleed WP Safety and reported findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Chantilly, VA 20152
Ezra M.
Job Details: 06/24/2022
"drawers not opening properly, right door squeals when opening and closing. found shelf rails not all the way back due to improper positioning of evap cover. reseated cover, reinstalled shelves, drawers opening and closing normally. installed silicone lubricant on hinge, door quiet.; ordrng 1 WP99003172 (silicone l), used 1 WP99003172 (silicone) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model UDT555SAHP
Near Reston, VA 20191
Christian C.
Job Details: 06/24/2022
Cx complaint unit is not draining. Inspected sink disposal and DW knockout is still there. Removed knockout and unit now drains.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lusby, MD 20657
Robert A.
Job Details: 06/24/2022
I installed the ordered part (control) and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Arlington, VA 22205
David J.
Job Details: 06/24/2022
Cx complaint broken part. Replaced hanger for microwave. Tested unit and everything is working. Unit is now as working as intended.
We serviced a
WHIRLPOOL HOOD
Model KXU2836YSS0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/24/2022
wpw10369412 control if cx calls back .send back the control to install. found 120 vac to main board but not sending out to allow unit to operate. unit needs control. cx paid svc call only
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Arlington, VA 22203
David J.
Job Details: 06/24/2022
"CX complaint water taste bad coming from unit. Also freezer is wet on the inside. Inspected unit and found that the customer never change the water filter from initial purchase. Replaced the filter and ran 3 gallons through. Dumped the ice tray. water tasted perfectly fine. Inspected freezer and found gasket was not torn, rails were not bent. CX room temperature was at 80°. Explain to CX if freezer is open for an extended period of time condensation will happen inside the freezer. Everything in the freezer looked good no clumping of ice. Unit is working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 06/24/2022
"Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. I pressed the ice pad and the augor motor hummed but no motion. I attempted to move the motor by hand with the coupler and nothing moved. The unit will need a new augor motor, coupler and shield to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11307589 (bracket) and 1 W11310391 (augor motor) and 1 WPW10169511 (coupler) and 1 WP2152713 (solenoid)"
We serviced a
WHIRLPOOL DISHWASHER
Model UDT555SAHP
Near Reston, VA 20191
Christian C.
Job Details: 06/24/2022
Cx complaint unit is not drying dishes completely. Inspected unit found cx is using plastic and not loading DW correctly. Advised cx of how to load dishwasher and to use rinseaid.
We serviced a
JENN-AIR REFRIGERATOR
Model JUD24FCERS00
Near Ocean City, MD 21842
Taylor F.
Job Details: 06/24/2022
Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the RC fan to be defective. Replaced RC evap fan from pre id. Tested unit and unit is now working as designed. Job is complete. Cx paid in full
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL5
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/24/2022
"installed new rail slides in FC and replaced damper per previous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Centreville, MD 21617
Jonathon C.
Job Details: 06/24/2022
"cx complaint, weird noise and wont complete cycle. tested unit, verified complaint. test unit, basket spins free of gearcase. checked all parts underneath. all good. attempted to remove agitator, completely siezed on. quoted cx for gearcase, agitator, drive hub, labor, shipping and, service call. cx declined service. paid 120 service call by check. job is complete.; ordrng 1 W11161960 (agitator) and 1 W11454734 (gearcase)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Toano, VA 23168
Chris B.
Job Details: 06/24/2022
cx complaint not spinning or wet clothes at end of cycle inspecetd unit found error f9e1 long drain ran unit on auto test mode 3 times and threw manual test inspected control and all wire connectors no error codes present unit is on cgi box unit works as desighned
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Culpeper, VA 22701
Eric F.
Job Details: 06/24/2022
"Cx has bad cold line filters, lots of sediment getting past. Cold water line obstructed again. Instructed cx to get cold water line properly filtered and call us back when the new filters are on the line. Please return with valve when cx calls.; saved tckt"
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRW01
Near Falls Church, VA 22046
Carl R.
Job Details: 06/24/2022
"Not Cooling - Refrigerator Section - Side by Side Refrigerator. Talked with cx and refrigerator side is warm and freezer is very cold. No ice on evaporator, found freezer control on max cold and refrigerator on max cold. I put temp control on recommended 3. I also found baffle had ice build up. Used heat gun to clear/remove ice and frost that had build up in the passage way. The unit could not breath. Unit is working properly. Also treat door seals with heat gun. No parts needed"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/24/2022
Cx complaint is that the ui is not working. Upon arrival I found that the ui is responding but the display is not functioning as well as several of the indicators. I am ordering the UI control. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11414079
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS
Near Arlington, VA 22203
David J.
Job Details: 06/24/2022
Cx complaint light out in unit. Replaced control board that was pre diagnosed and still did not work. Inspected light bulb and found it was burnt out. Ordering new bulb for return visit. ; ordrng 1 W10278184 (Bulb)
We serviced a
WHIRLPOOL FREEZER
Model JBZFL24IGX00
Near Timonium, MD 21093
Justin S.
Job Details: 06/24/2022
cx says the unit hasnt made ice since the last visit. ran test 120 and the unit got a bF even though the bin is emppty. was able to move the arm and run the test again and the unit is no longer getting the bf and dumps the ice tray. ran the test a couple more times and the ice maker is continuing the pass. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Berkeley Springs, WV 25411
Danny R.
Job Details: 06/24/2022
icmaker was lose on wall leaking water out reset the icmaker got wires out of the way and put tube into icamker slot now it doesnt leak checksokl
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 06/24/2022
"Cx complaint that the unit is leaking water. I inspected the unit and confirmed the complaint. I found the bushing on the element have completely disintegrated. The element needs to be replaced. I replaced the element and tested the unit for the cx. The unit is working as designed. There is extensive floor, cabinet and basement ceiling damage from the DW leaking. I took photos."
We serviced a
JENNAIR MICROWAVE
Model JMW3430DP01
Near Crofton, MD 21114
Alexander D.
Job Details: 06/24/2022
"cx complaint unit givning f6e1 error everytime they use the oven within 10min of finishing preheating, mw works fine. ran diagnostics and have f6e1 oven over temp, f2e1 stuck key and f2e0 keypad disconnected errors. all buttons on console working. all elements ohm out good with nothing shorting, temp sensor reading 1069ohms at room temp, not shorting. no relays shorting either. preheated oven to 350 and let it run for 5 min. then repreheated to 400. when i cancelled and restarted display showed temp at 345. let unit run for 15min at 400, no errors. canceled and restarted to see what temp display shows and its at 385. unit not overheating and is working properly at this time. cx paid service call. advised cx service call is good for 30days and call back if issues persist"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Charlottesville, VA 22903
Kyle A.
Job Details: 06/24/2022
Need to return with fuel.; schdld next appmnt for 6/28 TUE AM
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Fort Washington, MD 20744
Robert A.
Job Details: 06/24/2022
"I came to install the parts and the cx did not want me to install the evap cover because it has already been replaced and the issue is no longer occuring. Cx complaint now is no water dispensing or ice being made. The IM is constantly trying to find the home position. I checked the main valve in the rear and it is getting no volts when activating it. I removed the tubing leaving the valve, there is no water coming out of the main valve at all. I can hear the dual valve engaging but nothing is coming from the main valve at all. The unit will need at least a new main valve to dispense water and make ice. I'm ordeirng the part for the return visit. I left the cx with a quote.; ordrng 1 W11312191 (main valve 158.32)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Stafford, VA 22556
Tanner B.
Job Details: 06/24/2022
"Connection for heater came loose, reconnected and tested unit. job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Centreville, VA 20120
Richard B.
Job Details: 06/24/2022
"CX complant. Washe rmaking a tapping sound and a buzzing noise . Found buzzing sound is coming from the drain pump when pumping the front face is hitting the plastic cover . Adjusted screws and shimmed . The tapping noise is coming from the drain line tapping against the rear of the machine when draining , Tied hoses together so tapping noise is reduced. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22556
Tanner B.
Job Details: 06/24/2022
Cc the unit flashing and not pumping water. Found the f9e1 error and the harness to pump broken. needs pump/ harness; ordrng 1 W11335100 (harness) and 1 W11399437 (pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Reston, VA 20191
Christian C.
Job Details: 06/24/2022
Went to install control and one of the buttons is cracked. Reodering control. FC section gasket is not sealing properly and there is frost everywhere in FC section.; ordrng 1 W11524469 (control) and 1 W10443312 (gasket) and 1 13109223SQ (FC door)
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRM02
Near Vienna, VA 22180
Jason A.
Job Details: 06/24/2022
CX complaint FRIGE RC evap iced up. Replaced fan with harness & thermistors & LED top left of RC - rear. Ran test 5 & good frost pattern. Set temps to recommended > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Fairfax Station, VA 22039
Jason A.
Job Details: 06/24/2022
CX complaint FRIGE not making ice. Installed valve & jumper icemaker to start harvest. Cleared iced up fill tube. IM completed harvest & filled. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Ashburn, VA 20148
Ezra M.
Job Details: 06/24/2022
"doors not closing properly, condensation in rc. found door gaskets failing, seperating at seams. ordering 2 rc door gaskets.; ordrng 2 W10638483 (gasket-fip)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Lovettsville, VA 20180
Ricky E.
Job Details: 06/24/2022
"installed sump assy, sump assy leaking from the sump seal.. will need to reorder the sump assy; ordrng 1 w11460945 (sump assy)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Norfolk, VA 23503
Lucas R.
Job Details: 06/24/2022
"cx complaint lid not locking, checked unit found strike unseated from lid, replaced strike, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Silver Spring, MD 20906
Israel R.
Job Details: 06/24/2022
Installed new pin and wheel. Unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 06/24/2022
Cx complaint unit is not working properly inspected unit found loose wire on the thermistat reseated connection tested unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KDTM804KPS0
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 06/24/2022
"replaced vent assembly, dispenser, and water inlet, ran auto test cycle, unit then displayed f8e2, cleared fault, ran auto test again, no faults after test cycle, unit working as designed, left old parts with cx."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Elkridge, MD 21075
Robert L.
Job Details: 06/24/2022
"cx complaint oven not lighting , found no spark on bake or broil, found no voltage to DSI board, cx requested reshcedule for thursday 6/30 due to time of day, will use DSI and main contorl on return; schdld next appmnt for 6/30 THU !"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model AMV2307PFS07
Near Halethorpe, MD 21227
Kevin P.
Job Details: 06/24/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit powers on and runs but doesnt heat and makes loud noise from something on the hi voltage side. ordering mag, diode, capacitor, and transformer.; ordrng 1 W11545871 (transformer) and 1 WPW10574736 (capacitor) and 1 W11256462 (diode) and 1 W11391712 (magnetron)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chesapeake, VA 23322
Lucas R.
Job Details: 06/24/2022
"cnit not cooling, checked unit, both compartments room temp, pressures at -25 L, 2 H, no uv dye, vacuumed and charged, bubble checked all joints, pressures in test 5 step 4 L 10 psi, H 125psi, step 5 10 L, 125 H, called techline spok with sterling, advised unit submitted for exchange yesterday. advised cx w.p will contact with resolution."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Annapolis, MD 21401
Alexander D.
Job Details: 06/24/2022
"cx complaint unit not making ice and freezing items in rc. inspected unit and verified complaint. freezing issue started when cx selected max ice and max cool to try and get icemaker to work but kept freezing food after they turned off. found rc temp set to 34 and fz set to -2. changed settings back to recommended. noticed evap had a little frost build up on left side but not right, usually means improper airflow. found gap at top left corner of evap cover and some ice forming there too. covered gap with permagum. ran thru servie tests, everything passes except icemaker has E5 error. ice cubes seem small. icemaker out of level. leveled unit to icemaker. ordering icemaker and valve. also ordering damper in case items are still freezing and still have uneven frosting.; ordrng 1 W11579560 (icemaker) and 1 W11482383 (valve) and 1 WPW10248595 (damper)"